Often, when you try to transfer money from a card to a Sberbank card through an ATM, the operation is blocked. That is, the funds freeze due to the suspicion of the transfer operation. The phone linked to the Sberbank card also receives an SMS confirming this blocking, and a mention that Sberbank "takes care of the safety of the client's funds."

Of course, there is something in this. It seems that the amount is not large (no confirmation of the transfer of funds in the contact center is required). But it happens. In general, the main thing in this case is not to panic. Of course there is a way out. To do this, you need to call the contact center and tell the operator the information that identifies you. Usually this is your first and last name, bank card number, registration address and, most importantly, the “Secret Word”.

But what if the secret word was forgotten. The bank cannot identify you, the regulations do not allow you to take your word for it. To do this, there is an easy way to get the Sberbank client code at an ATM.

Important!

Client code - a 5-digit number that allows you to independently receive information on your cards when calling the hotline, without waiting for a connection with the operator. Using the Client Code, you can independently and free of charge around the clock:

  1. Find out the balance on the card;
  2. Find out the latest transactions on the card;
  3. Save time when calling the contact center for any issue;
  4. Specify the identifier for entering the Sberbank Online Internet bank;
  5. Block the card;
  6. Get or replace the Client Code.

Get customer code for contact center

So, to get:

  1. We insert the card into the ATM/terminal;
  2. Enter the PIN code of the card;
  3. We are looking for the “Personal Account” section on the screen;
  4. Next, click "Get Client Code for Contact Center".

If you need to find the nearest branch: use the Yandex Maps service on the page "Sberbank next to me on the map".

We print a check from an ATM and do not forget to pick up the card. We check the printed check, we find the line " Client code» with a 5-digit number.

Now, to complete the transfer of funds, we call the Sberbank hotline by phone: 8-800-555-555-0.

Following the autoinformer, we dial the received client code in tone mode and wait for the response of the Sberbank operator. We again inform the bank employee of the control information on the card, card number, passport data and ask the employee to transfer the blocked funds to the addressee. Do not forget to name the amount and full name. recipient of funds.

Now Sberbank has identified you and can confirm the transfer of funds to another card. As soon as the transfer is completed, you will receive an SMS about the success of the operation.

Sberbank recommends saving this check with the client code in order to use it for the same transactions in the future. But a more convenient way to transfer funds is the Sberbank Online mobile application. The application is tied to your card and protected by your password, so calls to the contact center can be avoided. All card transactions take place in a comfortable environment and without nerves.

Find out the balance on the card with the client code if mobile banking is not connected on the phone

  1. We call the number 900 or 8 800 555 555 0 ;
  2. Click 22 in tone mode;
  3. Recruiting CARD NUMBER and click # ;
  4. We type 5 digits of the client code from the check and press # ;
  5. recruiting 1 ;

Find out the balance on the card with the client code if a mobile bank is connected to the phone

  • We call the number 900 or 8 800 555 555 0 ;
  • Click 22 in tone mode;
  • We type " CLIENT CODE» from the check and click # ;
  • recruiting 1 ;
  • (If you have multiple cards ) Enter the last 4 digits cards and press #

From time to time, some people think about how to get a Sberbank client code through an ATM and more. The thing is that this financial company offers quite a lot of different convenient self-service tools. And the client code is no exception.

Unfortunately, not everyone knows about it. Yes, and the mentioned combination is used not so often. Usually it is necessary if a citizen for one reason or another cannot use mobile banking. But how exactly to get the client ID? How about using it in the future?

Brief description of the service

What is a Sberbank client code? How to get it through an ATM and not only?

The client code is a special combination consisting of 5 digits. It serves as a person's identifier in the Sberbank system. Allows you to replace mobile banking.

The Sberbank client code is a unique password-identifier. Its presence greatly simplifies life. Especially if you know how to get a secret combination. Only the client of the bank should know it. The code should not be disclosed to third parties or employees of the institution.

How to get

A few words about how you can issue the corresponding identifier. The process takes very little time and is quite simple. How to find out the Sberbank client code? Through:

  • ATM;
  • payment terminal;
  • hotline phone.

In fact, everything is easier than it seems. And if you follow some instructions, then the identifier of interest to us will be obtained in just a few minutes. The service is provided completely free of charge.

Purposes of use

But why was the Sberbank client code created? It is not so difficult to get it through an ATM. We will talk about this later. First you have to understand for what specific purposes an individual secret password is used.

The main directions in this area are the following operations:

  • informing about the services and products of Sberbank;
  • obtaining data on the state of the card account;
  • detailing recent plastic surgeries;
  • blocking bank cards;
  • fast communication with the call center of Sberbank.

In fact, this is a very convenient option. In fact, it completely replaces mobile banking. But in practice, the client code is not used very often. This is due to the fact that the mobile bank offers more comfortable working conditions.

Order at an ATM

How to get a Sberbank client code through an ATM? Little action is required. Every modern citizen can cope with the task. The main thing is to have a bank card from Sberbank.

  1. Insert the card into the ATM reader.
  2. Dial the PIN code from the plastic. It should not be confused with client code.
  3. Click on the car screen.
  4. Select "Payments in my region". This technique will help you get to the main menu of the device.
  5. Click on "Personal Account".
  6. Click on the inscription "Get customer code for the call center".
  7. Get a check with the corresponding number.

Ready! Now you can use the identifier for its intended purpose. We figured out how to get a Sberbank client code through an ATM. But this is not the only technique that takes place in practice.

Terminals

The latest models of payment terminals from Sberbank support reading bank plastic. Therefore, now some operations are available not only through ATMs.

How can you get a personal Sber client ID through a payment terminal?

The algorithm of actions will be exactly the same as in the previous case. The navigation menus for payment terminals and Sberbank ATMs are the same. And therefore, the procedure for obtaining a secret identifier code will not differ in any way. This is quite normal.

By phone

And how to get a code without an ATM or payment terminal? In this case, the use of a call center to bring the idea to life is suitable. This is also a fairly simple operation. It takes only a few minutes of free time.

Instructions for obtaining an identifier for Sberbank clients through a call center will look like this:

  1. Call 8-800-555-55-50.
  2. Switch to tone mode.
  3. Dial "22".
  4. After the end of the voice message, press "0".
  5. Wait for an answer.
  6. Indicate to the call center employee the desire to receive a client ID.
  7. Name the plastic number, full name of its holder, passport information, code word, place of residence of the client.
  8. Get the right combination.

That's all. It is also worth paying attention to one feature of submitting the corresponding request by phone. What is this about?

By phone

The thing is that when requesting an identifier through the call center, a citizen will be able to get the appropriate combination in different ways.

Namely:

  • automatically;
  • manually.

In the first case, the call center operator will switch the client to automatic mode. After that, the person will be given his ID. In the second case, you will have to tighten up and come up with a combination on your own, and then dial it. This will be the identifier. There is nothing difficult or incomprehensible in this. You don’t even have to think about how you can issue a Sberbank client code with an ATM. You can get by with just a phone call!

About Usage

Now let's try to understand how to use the resulting combination, what features are important and what commands will be available to citizens using an identifier?

You just need to send simple commands. Using the code comes down to the following steps:

  1. Call 900 or 8-800-555-55-50.
  2. Switch to tone dialing mode.
  3. Dial "22".
  4. Enter the bank plastic number and identifier.
  5. Click on the buttons responsible for certain operations. They will be discussed below.
  6. Review the information received.

Commands and numbers

We found out how you can get a Sberbank client code without and with an ATM. But this is not the most difficult. Sometimes citizens just don't know how to send requests using an ID.

In the penultimate step of the previous instruction, you need to type:

  • 1 - information about the balance;
  • 1-2 - last actions on the map;
  • 0 - contacting the call center;
  • 1-3 - getting an identifier for Sberbank Online;
  • 1-4 - plastic blocking.

Everything is extremely simple and clear. We figured out how to find out the client code at a Sberbank ATM, as well as use it. To do this is very simple. Especially if you do not forget the commands listed earlier. In many offices, you can get a card with "reminders" written on it.

Is it worth getting a Sberbank client ID? Yes, if you do not want to use mobile banking. Indeed, with the help of the studied combination, it will be possible to quickly receive information on banking plastic.

The use of online services and mobile banking allows you to significantly save time that you previously had to stand in queues to pay for any services and make payments. These and other actions can be performed at any moment using, for example, a mobile application. One of the new developments was the Sberbank Client Code.

Client code - what is it?

The client code is a special 5-character password that helps to instantly identify you when you contact the hotline, which will allow you to get information on banking services and products over the phone even faster. With this password, you can get data on income, expenses, current services and new offers, the current status of accounts and deposits, and even block your bank card. You can use the password around the clock - day, night and at any time of the day.

This service is designed specifically for customers who, for one reason or another, cannot take advantage of web banking, and is also an excellent alternative to the Mobile Banking service.

The combination of a password and a plastic card number will eliminate the need to listen to the menu, significantly speeding up the necessary actions. The processing of the resulting command is carried out instantly and the result is displayed on the phone screen.

Entering the client code when contacting the contact center identifies the client, so you get the following benefits:

  • saving time (all actions are carried out using codes);
  • obtaining up-to-date information about the services of Sberbank;
  • checking the balance of the card through the phone without the need to connect the Mobile Bank;
  • the possibility of prompt blocking of payment instruments;
  • notices of expenses and income.

It is important to know how to use the Client Code correctly:

  • You do not need to call the symbols out loud, because unauthorized persons with its help will be able to manage your account. The function of the password is precisely identification, it confirms your identity only with the help of input.
  • The individual client code is transmitted using modern encryption methods, so that bank employees will not be able to recognize it.
  • The combination with the code can be entered after establishing a connection with the support service, which is performed by numbers and 8-800-5555550.

At the moment, it is not possible to obtain a client code through Sberbank Online; such a service is not available on the website and in the mobile application. On the site you can find only ways to get it, there are two of them, we will consider each of them in detail.

Get a Sberbank client code through an ATM

The fastest and easiest way is to use an ATM or self-service terminal. In cities, these technical devices are located on every corner, there will be no problems with the search. The relative disadvantage of the method is the generation of a combination of symbols in automatic mode, without the participation of the client. This does not affect privacy, but sometimes passwords are difficult to remember.

The advantage of the method is the printing of the code on the check, there is also detailed instructions on its use. Keep your receipt in case you forget the characters. Remember the importance of keeping the check in a safe place so that third parties cannot access it and use the code to use your funds.

To receive the Sberbank Client Code through an ATM, follow these steps:

  • inserting a plastic card into the appropriate slot of a technical device;
  • identification by entering a PIN code;
  • selection of the menu item "Information and services";
  • on the page that opens, click on the item "Get client code";
  • receiving a receipt with the necessary information.

It will take a few minutes to complete these steps. After that, you can immediately start using the password in accordance with the instructions printed on the receipt. Usually they write that you need to call the number or 8-800-5555550, then dial 22 in tone mode. Next, you will need to enter an individual code for identification, after which access to all actions will open.

Obtaining a Client Code by calling the contact center

This method cannot be called more complicated than the previous one, but it has its own characteristics. To get started, call the Sberbank hotline at the number or 8-800-5555550, after connecting, enter "22", then "0". Next, you will need to perform the following actions:

  • a message to the operator about the reasons for making the call (you need to get the Sberbank client code);
  • answers to questions (they may relate to registration, plastic card number, address of actual residence, passport data to verify your identity);
  • choosing a generation method and performing appropriate actions.

There are two generation methods, you can choose the one that seems more convenient to you, in both cases confidentiality will be preserved.

The first of these is automatic generation. Before making a call, put a pen and a piece of paper next to you to write it down, the system reports the combination of characters only once. If you are not sure that you will hear each character correctly, use a recording device. This approach will eliminate errors, if you enter the wrong password, you will not be able to take advantage of the service.

The second option involves self-generation of the password, you can choose any combination of characters to make it easier to remember. Remember about safety, come up with a reliable combination, it is recommended to use at least three different symbols, otherwise there will be a high risk of selection. Entering the invented password is carried out after the contact center employee hangs up, you will hear a characteristic signal, after which you can click on the numbers.

In terms of security, both generation methods are equally valid. The only way to gain access to the code is to receive it personally from its owner, no technical means will help to gain unauthorized access to information.

Combinations associated with birthdays and anniversaries should be avoided.

If you have forgotten the code or it has been lost, a new code can be obtained using the same schemes. After changing the code, the old password cannot be used.

Features of use

The method of using an individual password depends on whether the client has activated the Mobile Banking service. This service binds a card to a phone number and saves you from having to enter a 16-digit card number each time.

The difference can be seen in the example of a card balance request. If the "Mobile Bank" is connected, you should perform the following steps:

  • call or 8-800-5555550;
  • enter an individual code and press #;
  • press "1" (corresponds to the service Find out the balance on the card);
  • if several cards are linked to the number, enter the last 4 digits from the one you need with # at the end (for example, "4567#").

If there is no Mobile Bank connection, you will additionally need to enter the full card number. As a result, the sequence of actions will be as follows:

  • call or 8-800-5555550;
  • press "22" after the connection is established;
  • enter 16 digits of the card number and press #;
  • enter an individual code;
  • press "1";

The examples show that the presence of the "Mobile Bank" service simplifies the use of the service, especially if there is only one connected card. The list of possibilities and the specifics of their use can be remembered using the number that is entered at the last or penultimate step. Clients can use the password for the following:

  • 0 — get advice from a contact center specialist;
  • 1 - find out the balance on the card;
  • 2 - find out the latest transactions on the card;
  • 3 - find out the identifier that is used to enter the personal account of Sberbank Online;
  • 4 — block the card.

Detailed instructions for using commands can be found on the Sberbank website in the Client Code section

Using a simple combination to block a plastic card will prevent it from being used by strangers in case of loss or theft. Also, Sberbank experts recommend blocking the card under other unforeseen circumstances, including ATM malfunctions (impossibility to return the card) and detection of suspicious transactions.

Service Benefits

The personal code opens up wide opportunities for customers who, for a number of reasons, cannot use the mobile application, Sberbank Online personal account and other services. The mobility of services, the ability to receive them anywhere, are becoming important components of banking services. Using a password does not require any special technical means, a phone is enough.

The client code is not identical to the PIN code from a bank card, these concepts should not be confused. Also, you should not make them the same when generating them yourself, this approach negatively affects the security and safety of personal data. Sberbank cares about the privacy of customers, taking everything necessary to protect it, users should also think about the reliability of information storage.

You may also be interested

Would you like to know all the information related to your bank card at any time? If yes, then you will definitely like the new service from Sberbank "Client code", which allows you to check the balance of the card at any time or find out the history of the last operation carried out on it. And making a call to Sberbank specialists to resolve an important issue will become much more convenient with this service.

All that is required of you is just to provide your bank card number, as well as the “Client Code” itself.

What's this?

Sberbank's "Client Code" is a 5-digit number that allows, together with a bank card, to exclude the identification procedure during a call to the bank's call center. Only you will know the “Client Code”. Not a single bank employee will recognize it, since they are all encrypted.

Capabilities

With the new "Client Code" service, you will have the opportunity to independently call the Sberbank call center to find out all the information related to your bank card:

  • Remaining funds on the card;
  • History of recent transactions carried out on the card;
  • Opportunity (if you need, on the contrary, to unblock the card, then for this you will need to contact the bank employees directly);
  • And you can also clarify your user ID if you decide to use the Sberbank Online service.

Now, in order to get any information related to your bank card, it will be enough just to name the card number and the “Client Code” itself. Sberbank employees will not request any more data to clarify the identity.

How to get a?

You can get the "Client Code" by dialing any of the proposed Sberbank call center numbers:

  1. For mobile operators per number 900 ;
  2. For free calls from any phones within the RF number 8 800 555-5550;
  3. To make calls wherever you are +7 495 500-5550

After dialing the desired number of the contact center, for faster connection with a specialist, dial the numbers in tone mode 22 , then press the number 0. You will be connected to the operator, where you will need to provide some data (number and information of your card, passport data, your address, which was indicated in the contract when you received the bank card).

Be sure to remember and never tell anyone your personal “Client Code” (in case you suddenly forget it, you will need to call the Sberbank call center).

How to start using the "Client Code"?

  • First, we dial any of the proposed numbers of the Sberbank call center (For mobile operators to the number 900 ; For a free call from any other phones within the Russian Federation number 8800 555-5550; To make a call, wherever you are, the number +7495 500-5550 );
  • Next, in the tone mode, dial the numbers 22 ;
  • Then you need to enter your card number and # , "Customer Code" and again #;

That's it, choose the section you need in the menu.