Specialty: quality management. Specialty - quality management: who can work with? What is the direction of quality management?
Job-related knowledge in the field of quality management requires:
- systematic study of production processes in a complex, identifying losses in production and activities;
- identifying areas requiring renewal and modernization;
- creating fundamentally new resources that allow perfect performance of control functions;
- ensuring a high level of quality and labor efficiency, based on technological equipment;
- providing the necessary measuring instruments and equipment for production, operational and technical processes;
- creating conditions and ways to increase the degree of safety and environmental friendliness in production;
- implementation of the process of introducing modern means of information support and protection;
- preparing quality management systems for certification;
- ensuring the process of maintaining management accounting and the practical application of indicators of fixed and variable costs for quality management;
- management in the field of material and information flows in the implementation of the production process and the provision of services;
- implementation of verification activities and testing at stages of the production cycle;
- implementation of procedures aimed at improving the level of performance of services provided and production of products.
Future professions in which graduates will be able to carry out their activities are appraiser, metrologist and auditor. Also, bachelors can participate in competitions for positions as engineer-managers in the manufacturing and financial sectors, as well as in various organizations conducting scientific developments. The positions that almost all graduates aspire to include the position of quality director and leading specialist of the standardization center. Institutions that certify products and services also cannot do without the knowledge and skill of specialists trained in this field. They employ bachelors as experts in the certification departments of quality complexes and as auditors.
Quality Manager is a manager responsible for creating and maintaining a system that encourages high quality products or services of the company. The profession is suitable for those who are interested in economics, law and social studies (see choosing a profession based on interest in school subjects).
Features of the professionThe position of quality manager can be called differently: quality director, deputy quality director, head of the quality department. But in all versions, the word “quality” remains the key word.
It would be reasonable to assume that he is engaged in technical control: he monitors whether the technology is being followed, and whether this technology is good in itself, whether it meets the requirements of strength, sanitary standards, etc. This is true, but not all.
"Perfect Control"Modern quality management is the introduction in a company of working methods that improve the quality of management, because without this it is impossible to achieve good product quality.
In other words, quality management is not a narrow area of work, but a community of several areas - the so-called quality management system (QMS). In English - Quality System Management (QSM).
Of course, this system also includes product quality control as such.
But besides this, it includes participation in the development of a product/service, marketing, working with suppliers, uninterrupted operation of warehouses, sales organization, consumer support (warranties, technical support, consultations), industrial safety, environmental safety and much more. etc.
The quality manager is responsible for ensuring that all processes at the enterprise are debugged and “lubricated”, and each employee is responsible for quality in their specific area. To do this, the employee must have enough qualifications, which means the quality manager also monitors the level of training of hired specialists.
The larger the corporation, the more important control is, and the manager strives for its maximum quality.
The quality manager does not manage all employees; his task is to build an optimal interaction and management scheme.
This is precisely why he implements the QMS, evaluates how it works, organizes monitoring of the quality of products and services, develops internal regulations, interacts with regulatory and consulting organizations, and organizes the certification process.
The quality department employees help him with this.
Even the best management is meaningless if it does not improve the company's position in the market. And this position is directly related to the quality of goods and services, as well as the company’s reputation among partners and consumers.
Therefore, it is so important that the company’s products are certified and the quality of work meets the standards. Moreover, there are domestic and foreign standards.
For example, the domestic standard is GOST RF (State Standard of the Russian Federation).
But if a company wants to work not only in Russia, if it is interested in investors (for whom quality issues are also important), it has to be certified according to international standards. For example, according to the ISO standard developed by the International Organization for Standardization.
The quality manager must understand the requirements of domestic and Western certification bodies.
A certificate is a document confirming that the product or the entire organizational system of an organization complies with safety requirements and generally accepted regulations. A kind of quality mark.
Certification can be mandatory or voluntary.
In Russia, the production of goods that affect health, the environment, and property is subject to mandatory certification. For example, medicines, automobile fuel, switches and lighting controls, etc.
However, modern companies are increasingly seeking voluntary certification.
Why? They want to confirm their high level in order to increase the confidence of consumers, potential partners and investors.
To comply with the same ISO, businesses must carefully follow the detailed instructions of this standard. First you need to identify your own flaws (for this an audit is carried out) and make adjustments to your work. Typically, ISO certification preparation specialists are invited to facilitate the process. There are many companies that do this professionally.
When everything is ready, you can invite a commission from the Federal Agency for Technical Regulation and Metrology (Rossstandart). This organization is in charge of issuing certificates, including international ones, in Russia.
In addition to international quality assessment systems, industry standards also matter. For example, in the food industry there are more than ten of them, and they change from time to time.
The quality manager has to get acquainted with them; if necessary, he consults with Rosstandart employees and other specialists.
Workplace Salary as of September 17, 2019Russia 17000—50000 ₽
Moscow 30000—70000 ₽
A quality manager is needed in manufacturing, transport companies, aviation, etc., etc.
The position of head of the quality department in a company with already developed quality systems and procedures is a responsible matter and requires a good level of training.
But if you need to create a QMS from scratch, only a specialist of the highest professional level can handle such work.
The profession of quality manager requires leadership qualities, good intelligence, analytical abilities, tenacious memory, responsibility, and the ability to establish contact with people regardless of their position.
Knowledge and skillsA quality manager must have a good understanding of the business processes of the industry in which he works, represent the features and problems of production (or provision of services), know the laws governing the industry, know the basic requirements of the standards, be able to correlate the requirements of domestic and foreign standardization, and conduct an internal audit of activities companies.
This is a half-engineering, half-economics specialty. Previously, when a qualification was awarded at graduation, it was an engineer-manager, but now everyone is awarded a bachelor's degree, but the meaning remains.
I teach in this specialty; we teach mathematics and computer science at the level of other engineering specialties. There are also engineering graphics and mathematical modeling, and physics laboratories are required. Well, and special items on quality and economics.
Here is another excerpt from the Federal State Educational Standard for the Criminal Code
IV. CHARACTERISTICS OF PROFESSIONAL ACTIVITIES OF BACHELORES
4.1. The area of professional activity of bachelors includes: development, research, implementation and support in organizations of all types of activities and all forms of ownership of quality management systems, covering all processes of the organization, involving all its employees in activities for continuous quality improvement and aimed at achieving long-term success and stability of operation organizations.
4.2. The objects of professional activity of bachelors are quality management systems that form their organizational structures, methods, processes and resources, methods and methods of their research, design, debugging, operation and certification in various fields of activity.
The objects of quality management are organizations of industry, agriculture, energy, transport, trade, medicine, education, etc. all forms of ownership; technological, production and business processes covering all stages of the life cycle of products and services.
4.3. Bachelor in the field of study 221400 Quality Management prepares for the following types of professional activities:
production and technological,
organizational and managerial,
design and engineering.
Specific types of professional activities for which a bachelor is mainly prepared are determined by the higher education institution together with students, scientific and pedagogical workers of the higher education institution and employers' associations.
4.4. Bachelor in the field of study 221400 Quality Management must solve the following professional tasks in accordance with the types of professional activities:
production and technological activities:
continuous research of production processes in order to identify productive activities and waste;
identifying needed improvements and developing new, more effective quality control tools;
technological foundations for the formation of labor quality and productivity;
metrological support for the design, production, operation of technical products and systems;
development of methods and means to improve the safety and environmental friendliness of technological processes;
organization of work on the implementation of information technology in quality management and information protection;
participation in work on certification of quality management systems;
organizational and managerial activities:
organization of actions necessary for the effective operation of the quality management system;
content of management accounting and practical use of indicators of variable and fixed costs to ensure product quality;
management of material and information flows in the production of products and provision of services in conditions of total quality management;
carrying out control and testing during the production process;
carrying out activities to improve the quality of products and services;
design and engineering activities:
participation in the development of modern methods for designing quality management systems, forming project goals, criteria and indicators for achieving goals, building the structure of their relationships, identifying priorities for solving problems, taking into account the moral aspects of activity;
participation in the design and improvement of communication processes and procedures for recognizing the merits of quality work;
Participation in process design to develop a strategy for never-ending quality improvement;
the use of information technologies and computer-aided design systems in the professional field based on a systematic approach;
participation in the design of models of quality management systems with the construction of generalized options for solving the problem and analysis of these options, forecasting the consequences of each 09.25.2012 15:10:44, Elefan
From whom:
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Profile (directionality): Quality management in production and technological systems
Qualification – “Bachelor”
Trains: Department of Mechanical Engineering Technology, Faculty of Mechanical Technology, South Ural State University
A quality management system (QMS) is a system for organizing and managing an enterprise’s business on the principles of quality.
Currently, there are more than 870 million enterprises in the world that have certified quality management systems (QMS) in their companies. In Russia there are slightly more than 4 million of them, and the process of QMS certification in our country is growing, up to 45% of such organizations are added annually.
Obtaining a QMS certificate allows an enterprise to:
increase competitiveness; give existing and potential consumers confidence in the organization’s capabilities; improve image; maintain and expand your place in the market; gain advantages in tenders; establish a baseline for continuous improvement; attract foreign investors; establish commercial relations in the foreign market.
| "Quality control"? |
| This is a bachelor who can: · develop, implement and operate modern models of quality management systems · solve applied problems of improving the quality of products and services · develop and take part in the implementation of measures to improve production efficiency, aimed at reducing material consumption, reducing labor intensity, and increasing labor productivity · analyze the causes of defects and low-quality products, develop measures to prevent them · conduct consulting, external and internal audit of existing quality management systems · organize the work of performers, find and apply management decisions in the face of different opinions |
| Where and with whom can a graduate work in the field of study? "Quality control"? |
| Graduates can work: · managers, specialists of the center for standardization, metrology and certification · specialists from departments of foreign economic activity of enterprises · specialists from certification bodies · experts, auditors of the quality management system · in quality management departments at enterprises of any profile: from mechanical engineering, light industry enterprises to educational institutions and the leisure services sector |
| What do they teach a bachelor's degree in quality management? |
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| Bachelor students study the following subjects: technology and organization of production services · economic management of the organization · personnel Management total quality management · information technologies in quality management and information protection · process management · financial and management accounting · metrologists Profile (directionality): Quality management in production and technological systems Trains: Department of Mechanical Engineering Technology, Faculty of Mechanical Technology, South Ural State University A quality management system (QMS) is a system for organizing and managing an enterprise’s business on the principles of quality. Currently, there are more than 870 million enterprises in the world that have certified quality management systems (QMS) in their companies. In Russia there are slightly more than 4 million of them, and the process of QMS certification in our country is growing, up to 45% of such organizations are added annually. Obtaining a QMS certificate allows an enterprise to: increase competitiveness; give existing and potential consumers confidence in the organization’s capabilities; improve image; maintain and expand your place in the market; gain advantages in tenders; establish a baseline for continuous improvement; attract foreign investors; establish commercial connections in the foreign market.
I, standardization and certification · quality audit · quality system certification · technology for developing standards and regulatory documentation · mathematical modeling of technological processes · internships: introductory, production and pre-graduation · computer training is carried out throughout the entire training period |
| Duration of training in direction 221400 “Quality Management” |
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| Duration of training |
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| Full-time department (Faculty of Mechanics and Technology) |
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| bachelor | |
| Correspondence department (Correspondence Faculty of Engineering and Economics) |
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| Bachelor | |
A quality manager is a middle or lower level manager responsible for the consistently high quality of the company's products or services. The specialist plans and implements measures to increase the company’s competitiveness, improves the enterprise’s technological processes, participates in employee training, and resolves issues of product certification and compliance with high quality standards.
The position of a quality manager can be called differently: head of the quality department, deputy director or quality director.
Places of workThe profession of a quality manager can be in demand in any industry - from education, transport companies to construction and aircraft production. This specialist is needed in a company that wants to improve its position in the market and certify its products and services, that is, bring them into compliance with quality standards - domestic and foreign.
History of the professionThe development of standardization began in Ancient Rome and affected units of measurement, sizes, shapes, building codes and regulations. Ancient China, India and Ancient Rus' had their own quality system, and they all depended on individual craftsmanship.
The quality breakthrough came after World War II in Japan, when manufacturers focused on defect prevention rather than inspection. In Russia, a shift in this emphasis began to occur only after the collapse of the USSR. The field of quality management in our country is at an active stage of development. To this day, some employers confuse quality specialists with quality control inspectors.
The range of tasks included in the job responsibilities of a quality manager is very wide:
- audit and description of enterprise business processes;
- development of internal regulatory documents (instructions, regulations, procedures);
- implementation and control of a quality management system;
- ensuring certification of the company’s activities in accordance with international and domestic standards.
Sometimes the functions of a quality manager include monitoring production stages, but in fact this is the responsibility of a quality control inspector.
Requirements for a quality managerMandatory requirements for a quality manager:
- higher education - preferably technical or MBA;
- experience in the field of quality management (at least six months, more often from 3 years);
- knowledge of ISO standards;
- knowledge of legislation in the intended field of work (construction, medicine, education, etc.);
- excellent PC knowledge;
- English language level intermediate and above is highly desirable.
Communication skills, an analytical mind and leadership skills are also important for a quality manager.
The best education for a quality manager is a higher education in economics + MBA courses. Some universities offer a specialty in “quality management” (05/22/01). Among additional training, only short-term courses on quality management and ISO standards can be noted.
Quality manager salaryThe average salary of a quality manager is 30 thousand rubles per month. A beginner without work experience can count on 20 thousand rubles per month. The salary of an experienced quality manager in a large company will be no less than 65 thousand rubles per month.
Where to get trainingIn addition to higher education, there are a number of short-term training on the market, usually lasting from a week to a year.
Modern Scientific and Technical Academy (SNTA) and a number of its courses in the direction of "
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