Even the information channel does not work in the tricolor. What to do if Tricolor does not show paid channels, although there is money in the account

Tricolor TV company provides satellite TV services for its subscribers. The operator is improving the internal system to improve the quality of service. As with any service, sooner or later failures occur in the broadcast of TV channels. Most often, signal failure occurs, which leads to the fact that subscribers lose access to the system. If you don't show channels on Tricolor TV, what should you do?

There are several reasons for which subscribers lose access to the system:

1. External conditions. Communication with the satellite can be disrupted in adverse weather conditions. In this case, the signal may be interrupted or completely absent. The reason lies in the small diameter of the signal receiver. Most often, standard antennas with the same dimensions are used. To get a better broadcast, it is recommended to purchase additional equipment.
2. Poor system setup. The installation procedure should be trusted by experienced craftsmen. If the user decided to carry out the procedure on his own, then there are great risks that the system will not function correctly. This may be due not only to the interference of the resulting image, but also to its complete absence.
3. Terrain obstacles. Some buildings or trees also interfere with the broadcast. In this case, the only option to improve the signal quality is to reinstall the antenna.

The signal may not be present if the dish is icing. Please note that in some cases the reason is technical work carried out on the satellite.

Why some channels are not shown on Tricolor

In the absence of a signal, we are talking about mechanical damage to external equipment. What could be the reason for the lack of access to some channels?

If only Tricolor does not show several channels today, then the reason may be as follows:

• No additional fees for some channels that are provided to subscribers who have paid for an additional subscription.
• The access card is not activated or there is no one in the receiver.
• Equipment malfunction, which requires additional diagnostics.

What should be done

What if there is no Tricolor TV signal at all? In this case, you need to call a company specialist who will diagnose and provide several options for correcting errors. If we are talking about technical malfunctions, then it becomes necessary to replace the equipment or reinstall the system settings. If you are unable to call the wizard to your home, then you can reset the settings yourself, returning them to the factory settings. After that, you should put on automatic channel search. In most cases, these actions are sufficient to restore access.

It follows from the following considerations:

1. The prefix reacts to the OK button - install a satellite dish of a larger diameter or wait for the weather conditions to improve. Review the settings and, if necessary, correct them yourself or under the guidance of a specialist. Try to correct the list of TV channels by manually editing the broadcast indicators. Check the integrity of the cable and the serviceability of the satellite converter and, if necessary, replace them.
2. The set-top box does not respond to the OK button - the message in this case is not supplied by the receiver, but by the TV. This is most often due to the patching of the wrong input on the TV receiver. Input activation can be overridden with the Source switch. When using the GS8306 model, the lack of signal is due to the fact that due to the inconvenient location of the switch, for example, when cleaning. The equipment is disconnected. After switching the indicator, the system starts working properly again.

Do not forget about such reasons as the lack of activation of the Tricolor TV subscription. You can carry out the procedure by phone, through your personal account and at the company's office. If a problem occurs with an active subscription, then such factors as the visibility of the SMART card, the correct operation of the built-in module should be disassembled.

Additional Information

Tricolor TV has one package of HD channels for all subscribers "Ediny", the cost of which is 1200 rubles. per month. But at the same time, any digital television operator under the Federal Law is obliged to broadcast free channels that are available for everyone to watch. Why, then, users may have an inscription "no signal" on free programs. How to diagnose and fix the error.

The "basic" channel package is automatically connected to customers free of charge. The Tricolor TV website contains the following list of TV programs:

All-Russian:

• Russia 1;
• Match;
• Fifth;
• Russia 24 and Culture;
• Carousel;
• ORT and TVts;
• RetTV;
• Saved;
• STS and Domashny;
• TV3 and Zvezda;
• TNT and Friday;
• First and Mir, as well as MuzTV.
• And also 4 promo channels from Tricolor TV.

However, there is information that from 2017 the list of free broadcasting will significantly decrease to only 8 TV programs. In the "Basic" package: three informational, Orthodox channel, two promo and TV-TV, TV2-TV.

Let's see why a malfunction may occur and how to fix it. First of all, it is worth checking the performance of the equipment itself.

How to check the correct operation of the equipment

If the "Basic" package has stopped working for you, the error may be related to incorrect operation of the equipment. Follow these steps to diagnose and fix the problem:

1. Perform a functional check of the equipment from the beginning. The very first option is to restart the set-top box for power, that is, pull it out of the socket for 10 - 15 seconds, then start it again.
2. If the first method did not give positive changes, proceed to checking the Promo channels, which should function even with the Smart Card pulled out. Even if he writes: "no signal", reset the hardware settings.

How to reset your receiver

It is recommended to reset the equipment to factory settings in almost all malfunctions associated with the broadcast of HD Tricolor TV channels. To carry out this operation, you must:

1. Go to the menu;
2. Enter pin code.
3. Go to the factory settings item.
4. And confirm your decision (twice).
5. Then, re-enter the desired region and click on the autosearch of channels.
6. Save the settings.

According to the rules for broadcasting digital television, even with an unpaid package, federal free channels must be turned on, only they will be transferred to the end of the list and the numbering will start from 100.

If, after all the operations, nothing has changed for you and the package is still unavailable (a message is written that there is no signal), check the integrity of the cable to the antenna for mechanical damage or pinching. And also re-tune the antenna according to the instructions included in the kit. If it doesn't work out on your own, call the wizard.

If promo channels from Tricolor TV work, but there are no basic ones

Users may wonder why the promo channels are working, while the basic ones are not broadcast and show “no signal”, and what to do to solve the problem. There can be three reasons for the malfunction:

1. You have not confirmed your registration of subscriber data.
2. The receiver does not recognize the Smart Card.
3. The card is incorrectly installed.

In the first case, you just need to call Tricolor TV at the toll-free number 8-800-500-01-23. Or register through the official website of the company, where you will need to enter the equipment ID to receive a password from your personal account.

Faults in reading or recognizing the card

What to do if the equipment is registered, promo HD channels are shown, but everyone else writes that there is no access or an encrypted channel? Why does this situation arise?

First of all, you should check if the receiver sees the card. To do this, do the following:

1. Go to the menu using the console from the console, click on the item "Conditional access".
2. Select the module, this is how the card ID should be registered, if it is not there, then try reinstalling the smart card into the equipment.
3. Turn off the set-top box, then pull out the card.
4. Wait a little, insert it back in the correct position until it stops.
5. Start the receiver.
6. If the actions did not correct the errors, contact the service center.

There is one more situation that answers the question why the basic channels are not shown - this is the outdated receiver software.

How to update software

To make updates, you need to go to the Tricolor TV menu, select the item with the update and click update.

Attention! Do not turn off the equipment during the process of loading new modules, otherwise the equipment will malfunction.

And there may also be a very simple reason why basic or some HD channels are not shown - there is a planned update on the TV channel itself, then you just need to wait a while. You can find out information on prevention through the technical support service or by calling your friends who also have Tricolor TV installed.

Nuances of Tricolor TV

Recently, information has appeared that in Tricolor TV subscribers will not be able to view free channels without paying for the "United" package. Technical support operators justify such a disregard for the digital television law by the fact that the service agreement stipulates that the operator is not responsible for the correct operation of the basic channels in the event of termination of the agreement.

Tricolor TV can terminate the contract unilaterally if you do not pay the subscription fee on time. Thus, you can lose even basic TV programs without paying for the package.

Tricolor TV is a satellite TV broadcasting company. After the end of the paid period, Tricolor TV does not show free channels. The ability to watch federal television will remain. Users often face a situation when the opportunity to watch free channels is also absent.

There is no single reason why Tricolor does not show. The malfunction is eliminated by the elimination method.

Reasons for no signal:

1. Environment - the equipment provided to the client includes a standard-sized satellite dish. On level ground, the size of the receiver is sufficient to receive a stable TV signal. But in hilly and uneven terrain, in bad weather, a picture "no signal" is displayed on the screen.
2. Lack of high-quality adjustment - signs: constant signal dropout or image distortion. Make sure that there is no damage to the connecting cable.
3. End of the paid period - when purchasing equipment for watching satellite TV, a trial period is paid for. If there is no payment, a year after the connection, the paid ones are disconnected, but the basic channels should remain, which does not always happen.

Some types of malfunctions can be eliminated by yourself, in the case of others, it is better to call the wizard. Below are a few more common problems and troubleshooting methods.

Tricolor does not show free channels - what to do

There are two solutions to this issue, when finished, you can return the base channels:

1. Malfunctions in the default settings - it is easy to fix the breakdown, just disconnect the receiver from the mains for a few minutes. After switching on, the channels should return. If that doesn't work, try the next approach. In the settings, they find the first channel Russia, leave the receiver turned on for 9-10 hours. During this time, the software should fix the errors and the free channels will come back.
2. A radical method - if the previous methods did not help, the reason is a software failure. You can fix the problem by resetting the settings to the factory settings.

And the last thing. The Tricolor TV receiver operates in two modes. After switching to digital broadcasting, at least some of the free channels should return.

Methods don't always help. It happens that the receiver simply fails due to a power surge, lightning strike into the power grid and other reasons - the receiver will need to be replaced.

There is no channel with the selected Tricolor TV number - what to do

In this case, the problem cannot be corrected by simply reconfiguring the transmitting device. It happens that even after the next payment, when the selected number is turned on, a message like "No channel with the selected number" is displayed on the TV screen. What is the cause of the problem and is it possible to fix it.

First, you need to decide why the described situation occurs. When drawing up the contract, the list of TV channels that will be broadcast during the trial paid period is described. To attract customers, the company offers preferential, temporary conditions for connection. After the end of the annual subscription, some TV channels do not work. It will not work to unblock them legally without paying an additional fee.

So, if the channels are not shown on Tricolor TV, what to do? You should choose a new package tariff, usually a more expensive one, or watch TV broadcasting that is still freely available.

Why does not the Carousel channel show on Tricolor TV

The situation is similar to that described in the previous subheading. When drawing up a contract, some TV channels are included in the Basic package as free. Due to non-payment for the main service, the company has the right to unilaterally terminate the contract with the subscriber, which will accordingly affect the number of free channels that are freely available to the client.

If you pay again due to the fact that the original contract was terminated, access to radio broadcasting will be changed. In 2019, the carousel channel is included in the additional package "Children's". To remedy the situation, you need to subscribe to the appropriate subscription.

If problems arose during the contract period, the problem most likely lies in poor-quality tuning or antenna failure. You should call the wizard and make sure that after reconfiguration the signal strength and quality are not less than 80%. Perhaps the reason lies in a software failure. You can reset the settings to factory defaults.

Why federal channels are not shown on Tricolor

Although the contractual agreement allows the company to discontinue broadcasting services, this usually remains after the end of the subscription. The main channels will continue to work. Most likely will remain:

The reason why free channels are not shown on Tricolor may be in preventive measures. If after 1-2 days the situation has not stabilized, you need to update the settings by resetting them to the factory ones. The following steps will help if the receiver does not find federal channels:

• click Menu;
• in the list that appears, select "Settings"

• enter the card code, written on the back;
• select "Factory settings";

• Now, using autosearch, we find all-Russian channels, remembering to save the settings.

Why does not it show the first 20 channels

In this case, the problem lies in the preset settings of the company. Basic TV channels are ranked ahead of the list only during the paid subscription period. After the end of the annual period, provided that there is no timely subscription fee when the TV is turned on, there are often no first 20 channels. The receiving device in automatic mode simply transfers them to the end of the list. Usually radio broadcasts appear after channel 100.

The problem can build up gradually. First, the receiver does not find the first 10 channels, after all the rest. After making a monthly fee and crediting money to the account, the situation is corrected automatically. If this does not happen, you should immediately contact the support service. There is a call-center, online correspondence is available on the official website. To apply, you will need a contract code and basic information about the transmitting device.

It is not always possible to pay for the channels on time. And if you are a Tricolor TV subscriber, then after the expiration of the paid period, you can watch only ten free channels.

However, what if in such a situation viewing even the basic channels is not available (usually a window with the phrase “no signal” appears)?

Users of Tricolor TV begin to worry, sometimes even look for masters to understand the "breakdown". If you have encountered such an abnormal phenomenon, do not worry. You can even fix it with your own hands.

First of all, you need to fully diagnose the device, check all the components. Because very often the cause of such a problem is only an incorrectly connected cable - so you can quickly and independently correct the situation without needing outside help.

Mandatory check of the system on the Tricolor

For such cases (when there is some kind of system failure), a reboot is provided. So it's better to restart the device first. Perhaps after that it will start working properly. You need:

• Shut down the system completely.
• Wait five to ten minutes.
• Connect to power supply and turn on the device.

Often, after these actions, system failures disappear.

If the reboot does not help, you need to check if the main information channel of Tricolor TV is working (it should function around the clock). However, it is possible that when you turn it on, the "no signal" window suddenly pops up. What are the reasons for this to happen?

If even the Tricolor TV information channel does not function when the TV is turned on, then, most likely, the installed settings have gone astray. In such a situation, the easiest way to fix crashes is to reset the settings to those set by the developer himself. This function will restore the signal, so the TV channels will work again.

How to reset user preferences

The function of resetting the settings to those set by the developers themselves is one of the most useful functions, since it can be used to fix a variety of system failures.

To use this option, you should follow these steps:

After you confirm the reset, the receiver will proceed to reboot the system, and all settings will be as they were automatically set before you made any changes.

Very often, this option allows you to completely get rid of system failures. So the tiresome phrase “No signal” is replaced with pleasing HD images by the TV channel.

However, now for the normal operation of TV channels, you need to tune the channels by requesting autosearch. So Tricolor TV itself will search for everything you need, and all you need to do is save the TV channels.

Very often, in cases where the term of the paid work ends, the system automatically sends the base channels to the bottom of the list. For the majority of subscribers, they come out starting from the one hundred and first TV channel.

Info channel Tricolor TV is working, but the basic ones are not

Less often, it happens for subscribers that the information channel itself works, but the basic ones do not turn on - when they try to view them, the "No signal" window pops up. Most often, such a problem appears due to the fact that the subscriber did not indicate his data or did not completely install the smart card, which is why the receiver cannot see it.

How to enter your data

In the event that the failure is caused by unspecified data, it is not so difficult - you just need to confirm it. And you can do this in two ways:

What to do if the data is verified and the channels are not working

However, it is quite possible that the phrase "No signal" is provoked by an incorrect installation of the smart card, which is why the receiver simply cannot read it. You can check this version as follows:

• Open the menu
• Find the option called "Conditional Access".
• Find and navigate to the DRE module.
• Here, find the value of the card ID, which must necessarily correspond to the card number (indicated on the smart card installed in the receiver).

If after the transition you cannot find the value of the card, then your receiver simply does not read it. Don't worry, in such a situation, you just need to ask the support center for a replacement card.

Why isn't the basic package working?

Phrases like “No signal” and “No channel access” may also pop up due to the fact that the company simply changed the package of free channels and the cost for the services provided.

Do not forget that every company from time to time changes the cost and range of its services, including Tricolor TV. In 2015, changes were made to the HD tariff packages. For example, if you previously used the services "Optimum", "Maximum HD" and others, now you will automatically switch to another tariff - "Single.

In addition, Tricolor TV has completely revised and changed not only tariff plans, but also the cost of services. Now, as before, subscribers cannot install a package at the price of six hundred, nine hundred or one thousand two hundred rubles. Now you can choose only one package of HD-channels for one thousand two hundred rubles. This cost is set for both obsolete and current equipment.

However, there are some differences as well. In cases where the subscriber does not want or cannot pay the entire cost of services at once, he is given the opportunity to pay in small amounts. To watch TV channels in HD quality for six months, you need to pay six hundred rubles, and for nine months you need to pay nine hundred rubles.

Keep in mind!

In 2015, the Tricolor TV company officially announced that if the term paid by the subscriber expires, then there is no guarantee that he will be shown free channels in HD quality. Previously, their indispensable functioning was described in detail in the Tricolor TV document, but now this section has been completely removed from the agreement.

So keep in mind, if you did not pay for the work of the TV channels in the amount of one thousand two hundred rubles on time, then it is quite possible that you will not be able to watch even free channels, since when you turn them on, a window will pop up with the phrase “No signal.

Software update problems

This is also the reason why the tricolor does not show free channels.

In cases where subscribers do not carry out timely software updates, Tricolor TV does not guarantee the correct operation of the system. Therefore, in order to avoid disruptions when watching channels, it is recommended to regularly update the software.

Because of this, problems arise when watching not only free, but also paid channels, when the payment period has not yet expired. So don't forget to update your software when new ones come out.

Tricolor TV is the most popular satellite TV operator in Russia. But, unfortunately, users often complain about errors related to the operation of TV channels in 2017. Sometimes the signal disappears for a short period of time, but it happens that Tricolor TV does not work at all. Then the audience begins to look for the source of the problem. In this article, we will try to briefly and clearly tell you about why Tricolor does not work.

Search for possible causes of malfunction

First of all, you should start with the simplest things. First, you need to determine which channels are not working. If you only show free channels, then you may have forgotten to pay for the subscription. In other cases, instead of an image, you will see an inscription that indicates a problem. If the line “No signal” appears, then you need to check exactly where it lit up. Perhaps it appeared not thanks to the receiver, but due to the TV. The source is easy to identify. You need to pick up the satellite TV remote control and click on the "OK" button. Provided that after pressing a list appeared where the TV channels are presented, the problem should be further looked for in the receiver.

In another case, the inscription is given by the TV itself. Pay attention to whether the cable is connected correctly. If you connect devices using an HDMI cable, then on the remote you should press the button that regulates the inputs and outputs, "Source".

No Signal Sign

This message can appear for several different reasons. Let's take a look at them:

1. A poorly installed satellite dish with a diameter of up to sixty centimeters can be sources of complete signal absence. It may not walk due to bad weather. For example, due to heavy rain or increased clouds.
2. Antenna settings may be out of order. Precipitation may be the cause. In this case, a professional customizer should be called. If you cannot figure out what to do, then you need to adhere to a certain path. You should evenly and gradually move the satellite dish, fixing it in different positions. To do this, you will need a partner who will monitor the screen and, in which case, tell you when the plate should be left in a certain position. Signal quality can be monitored by enabling a specific function in advance. To do this, you need to click on the "i" button. For an optimal signal, you need to achieve a result of about seventy percent.
3. If Tricolor TV may not show only some channels, then the message “No signal” may be in a certain case. This is an incorrect broadcast frequency setting. Sometimes it can change automatically. Then you should use the manual search function. Using the tab, you will gradually tune the broadcast completely.
4. Today, the malfunction of the receiver itself is becoming a frequent problem. In this case, a complete replacement is required.
5. Also, the cause may be related to the cable. You should inspect it for serviceability. Perhaps in some place it could be damaged.

"Access denied" error

With this message, you need to check your subscription. This can be done in your personal account or by phone. After paying for the tricolor, everything should work again. If the problem persists, or if your bill has been paid, then you should turn to other possible reasons.

You need to define the relationship of the smart card. To check whether the receiver sees it, you need to go to the menu in the “Status” tab. In case of a positive outcome, the ID number of the satellite receiver should be issued. Next, you should consider two ways to solve the problem, which may indicate why the error appears on the screen:

1. The ID number of the satellite receiver is not recognized. You need to check if the smart card is inserted correctly. To do this, you need to disconnect the receiver from the power supply, pull out the card from the slot. If you have a receiver model without a smart card, then, most likely, the access module has broken. Then the problem needs to be repaired.
2. The receiver “sees” the ID number. You need to go to the menu and completely reset the receiver settings. They must be returned to their original, factory form. Next, you will need to re-configure Tricolor TV and scan the cable on the TV. If you turned off the receiver for several days, then the TV channels could automatically take the encoded form. To activate satellite TV, you need to enter the activation key. Reboot the receiver and switch on the info channel. The next step is to go to the “Kinopokaz”. On this channel, you should leave the receiver for a few hours - from eight to twelve. After these manipulations, everything should work again.

If only the "Basic" package is working, that is, free channels, then, consequently, the period for which you paid for viewing other television packages has expired.

A small conclusion can be drawn. First, you should always carefully check the connection when Tricolor TV is not working. Don't get upset early. Perhaps the cable is simply not connected correctly, or you forgot to pay for the subscription. Secondly, you should think before looking for the correct settings yourself and trying to install the antenna. If you are not sure that you can cope with the problem yourself, then you should call the appropriate specialists who will quickly find the cause of the problem and completely eliminate it. You can also call the digital TV operator itself and tell about the malfunction.