Tricolor does not work all channels. Tricolor TV does not show free channels: Instructions for solving the problem

Why do not show some channels tricolor TV?

So take a note.
The coded DRE channel can be several reasons:
The coded DRE channel can be several reasons:
The banal hanging of the receiver is necessary in the on-on state to pull out of the outlet and turn on in a couple of minutes. If after switching on after a few minutes I did not start showing, then watch other items.
Perhaps you did not pay a paid package for this period (I remember that the tricolor TV has several paid packages: optimum, super-optimum, NTV-plus our football, night). You can check the end date of the subscription on the main page of the operator's website, driven by the ID of your receiver.
Technical fault of the receiver, with this reason, please contact your Tricolor TV dealer.

Single when switching channels This problem occurs at the new generation of the 8300 series. Most likely the video settings are given a video format 16: 9 (this can be done using the button on the console completely accidentally and not even know about it) to correct this situation need to go to Menu, then system settings, video settings and change the format to 4: 3.

Poor image quality (a paint picture) can be several reasons for this:

If on free channels (central TV) shows poorly, and the paid package shows without interference, then this is a problem in the equipment and you need to contact your dealer of the tricolor TV.
If all the channels do not show well or writes that there is no signal, then you need to visually check the integrity of the cable and plates, and still pay attention to whether new obstacles appeared opposite the plate (as a rule these are trees and other plants). Briefly interrupted reception during bad weather, but this does not mean that as soon as the tuchs appear in the sky and you have poorly showing TV, it is normal, it means that you have a poorly configured plate or other technical problems with a plate, contact To customizers to solve these problems.
If the reason for independently reveal and eliminated it, please contact your Tricolor TV dealer.

The overall hangover of the 8300 series receiver If the receiver often freezes, then most likely he has an old firmware (the version of the software can be found in the menu, then conditional access). New and stable version: 1.0.157. To reconfigure the receiver and updates by contact your Tricolor TV dealer.

The overall hangup of the equipment of any series is most likely the receiver just need to restart. To do this, in the on state, pull out the outlet and turn on a couple of minutes.

If none of the listed ways of resuscitation helps you, it remains only to contact your dealer Tricolor TV

All subscribers tricolor TV are known that if they have completed a paid period, then there are 10 basic channels that they can constantly watch. But if the tricolor TV does not show a package of basic channels ("no signal" appeared), what to do? In this case, customers immediately have many questions, many do not know how to solve the problem and whether it is possible to do it yourself.

First you should conduct all the diagnostics of the equipment. There are situations where the whole problem is to have a departed cable, and in this case it's all you can solve yourself without help.

How to check the performance of the whole system?

To begin with, you can use the most standard method - restart the receiving device. To do this, turn off, and then turn on the electricity. It is advisable to do this for 5-10 minutes. In this case, all channels may be restored by themselves.

The second step is to check whether the basic information channel is working tricolor TV. He must work constantly. But what to do if this channel stopped broadcast and shows the inscription "no signal"? Why can this happen?

Perhaps configured settings and because of this, the channel does not show. In this case, you can reset the settings to the factory. It can help restore the signal, and the channels will again show.

What if you do not know how to return the factory settings? Tricolor TV recommends doing it in almost all distressed situations, so each subscriber should know how to do it. To reset the settings to the factory you need:

open the main menu of the TV;
find the Installation item;
enter your PIN code tricolor TV (it must be specified on the back of your smart card);
select "Factory Settings";
confirm your choice by pressing the "OK" key;
next, you have a warning to reset the settings, it should be confirmed again.

After all these actions, the reboot of the receiver will begin and the settings will return to factory values. Perhaps the reset of the settings will help to eliminate the problem, and instead of the inscription "no signal" you can again watch your favorite TV channels in HD format.

Now you need to re-configure the channels using automatic search. Tricolor TV will find the necessary package independently, and you will need only save the installed TV channels. If you have no paid period at this point, then, most likely, Tricolor TV All free channels will remove to the end of the list. Many people start about 101 channels.

Works information channel, but do not work basic

Why the information channel works, and the basic do not show (only the inscription "no signal" is seen, and what to do in this case? This situation is possible if the subscriber has not confirmed its data or if the smart card is not installed incorrectly, and the receiver does not see it.

If the problem arose due to unconfirmed data, they must be confirmed. You can make a confirmation in several ways:

call the Call Center of the Company and ask the operator to do it;
do it yourself in the "Personal Account" on the official website of Tricolor TV.

In addition, the inscription "no signal" may indicate that the receiver does not see a smart card. You can check this in the menu by clicking on the section called "Conditional Access". Then you need to go to the DRE module. There will be a map ID number and it must match the card number, which is installed in the receiver. If the number is not displayed, it means that the receiver does not see a smart card. In this case, you need to contact the Customer Support Center and replace the map.

Changes in the basic package prices

The appearance of the inscription "No Signal" or "No Access to View Channels" may appear due to changes in prices for the company's services. The fact is that since 2015, Tricolor TV has changed data on HD tariff packages. This means that if you have previously connected to the "Optimum" service package, Super-Optimum and Maximum HD, then you will have a new tariff - "Unified".

In addition, Tricolor TV removed all the separation of tariffs and gradation of prices. Now it is impossible to choose a package of services as before 600, 900 and 1200 rubles. At the moment there is only one HD-TV channel package for 1200 rubles. This price acts both for new equipment and for the old one.

But there is a small difference. If you do not want to pay the full amount per bag right away, you can pay for its parts. For six months of viewing TV channels, it will be necessary to pay 600 rubles as HD, and 9 months - 900 rubles.

Also, since 2015, Tricolor TV does not guarantee that if the subscriber has not been paid for the package, then it will work with 10 basic channels as HD. Previously, it was clearly spelled out in the documents, but now the Tricolor TV has removed this item on tariff packages from the contract. Thus, if you did not make a payment in the amount of 1,200 rubles for viewing TV channels in HD format, then instead of "pictures" on the screen of your TV will appear "no signal".

Problem in software update

This is another problem why the basic channels can stop working. If you did not update the software on time, it can lead to a failure of the channels.

As a result, the transmission of channels will be suspended as HD, and "no signal" appears on the screen of your TV. Therefore, it is recommended immediately as soon as it comes out. This will help avoid problems further with the transmission of HD channels and the absence of a signal. Update can be made independently through the settings of the tricolor TV.

if the basic TV channels of Tricolor TV do not work, therefore the conclusion is one: - Tricolor TV is a very greedy organization, not in vain N. Mikhalkov says that the problem in Russia is not to feed the poor, but that they cannot get rich !! !

Federal Law of the Russian Federation of July 13, 2015 No. 257-FZ "On Amendments to the Law of the Russian Federation" On Media "and the Federal Law of the Russian Federation" On Communication "" for the tricolor TV-no of this law?

GS 8306 Payment for the year was confirmed on April 22, and on May 9, they disabled everything and spoiled the holiday. Thank you! And they are the same for our money. It turned out to be in a deaf village without the information channel, but with 2 channels "Film Coin". I generally do not understand everything.

ID 331308013296. The package is unified, already on the 3rd week, from May 15, 2017, on the screen - coded channel !! Federal Channels do not work.
It is impossible to get through !! Make, finally, the normal call center, to whose operators you can call and get a normal consultation !!!
And so - you get money for unwordified services, perfectly settled!

class \u003d "Eliadunit"\u003e

Not a complete list of questions arising from subscribers of a satellite operator " Tricolor TV.".

Let's try to consider everything in order, in the framework of a possible course.

The company "Tricolor TV" (NSC), usually, is not in a hurry to inform us of problems with equipment and conversion preventive work. How to find out?

You can also call the nearest dealer (neighbor) and ask how his personal antenna works :) Believe it, it is the most reliable way.

You can call the Tricolor TV. Support service phones: 8-812-332-34-98 or 8-812-332-02-63 or 8-812-332-34-80. Payment for intercity.

Let's try to figure it out why the tricolor does not work if it is not the wine operator.

First of all, let's find out the identification number of your receiver or Dre ID.

How to find a unique DRE ID number?

In order to find the unique Dreid number of your receiver, it is necessary to determine its model. The receiving equipment model is indicated on its front panel.

For example:

GS-7300	GS-8302.	GS-8304.

Model of receiving equipment	How to find the ID of the receiving equipment?
HD 9305, HD 9303, GS 8302, GS 8304, GS-8300, GS-8300M, GS-8300N, DRE-4000, DRE-5000, DRS-5001, DRS-5003, DRE-7300, GS-7300	Menu status.
DRE-4500, DRS-4500, DRE-5500, GS CI 7101S,	Menu - Conditional access-module: Drecryptmpeg 4- map information (either CardInfo) - on the opposite of the series "Serial number" will be specified 12-digit Dreid number.
GS 8305, GS 8306, GS 8307	Menu-DRE info-status.
HD 9300.	Menu - Setup - Conditional Access - Smart Map.

In the bottom line appeared on the TV message screen, you can easily find DRE ID - 12 or 14 digits.

For example:

If after the required actions, the DRE ID number is not displayed on the screen of your TV, you need to do the following:

Step 1. If your receiver is installed smart card, it must be removed from the map and immediately set back. At the GS-8306HD receiver, the card is put in chip down.

ID Number also specified on the map itself - Usually to the right under the barcode, but in any case, its number should be displayed in the receiver menu when it is properly installed and working.

If the smart card is built into the receiver (models DRE 4000, DRE 5000, DRS 5001, DRS 5003, DRE 7300, GS 7300, GS 8300M) immediately go to step 2.

Step 2.. After that, restart the receiver and execute the DRE ID search instruction again.

Step 3.. If after that the DRE ID number has not appeared on the screen of your TV, you need to contact the nearest service center or an authorized dealer "Tricolor TV.

This number is useful for us later.

1). The message "Coded DRE channel" is displayed in the following cases:

but)The message is displayed only on the channels of the paid package "Optimum", such as "telepreogram", "film", etc. federal channels work.

The subscription was paid on time through a payment terminal or a single payment card, and the package "Optimum" has not earned.

Perhaps your money came to the personal account of the subscriber, but the system does not know what to do with them. You need to go to your personal account through the www.tricolor.tv website and specify the target target system.

Another possible reason: The payment apparatus took off the commission for the operation and listed not the entire required amount.

And the most important thing! Starting from January 14, 2013, NSC Tricolor TV introduced a new rule - confirmation of personal data:

If you registered with 01/14/2013. in accordance with the terms of the provision of services " Tricolor TV."You undertake for 90 days from the date of registration as a subscriber, and then at least once a year during the entire duration of the subscriber contract and / or each time you change the data to confirm the data on the name, name, patronymic, installation address According to the Russian Federation, as well as the numbers of contact phones specified in the subscriber agreement by selecting one of the following ways:

alone to fill out the form on the website "Tricolor TV" in the section "Confirm the data"
independently fill out the form in the Personal Cabinet of the Viewer
call to contact center "Tricolor TV" for free number 8-800-500-01-23
through the direction of postage at the address: St. Petersburg, 197022, A / I 170, CJSC National Satellite Company, or other not prohibited by law.

If within 90 days from the date of registration, the subscriber will not confirm the data specified in the subscriber agreement, the National Satellite Company CJSC is entitled to suspend the provision of services in which the subscriber line was formed, with the exception of the service Base", For a period to confirm with the subscriber of these data.

That is, if you registered with14.01.2013 g.. in accordance with the terms of the provision of services " Tricolor TV."You undertake for 90 days from the date of registration to confirm the data on the name, name, patronymic, the address of the installation of software within the Russian Federation, as well as the numbers of contact phones specified in the subscriber agreement by selecting one of the above methods, then24.04.2013 g. at 14.00 subscribers, not completed a mandatory data confirmation procedurewill be suspended the provision of broadcasting services of the main package of TV channels " Tricolor TV." ("Optimum" or " HD maximum") .

The renewal of the service, the provision of which was suspended, is made no later than the 3rd (third) day, following the day confirmation by the subscriber of its data.

b)The message is displayed on all channels.

In S.rayer if the ticolor tv is active:

Check "sees" your receiver smart card tricolor TV And if the ID number of the satellite receiver is defined. Go to the receiver menu, menu item " Status" If the ID number is missing.

if your receiver with a smart card (GS 8306, GS 9303, GS 8302, GS 8304, GS 8300N), disconnect the receiver from the power supply network, remove the smart card from the map access card, check whether it is inserted correctly. For the GS-8306HD receiver model, the smart card is inserted with a chip down.

if your receiver without smart card tricolor TV (all MPEG2 format receiver, GS 8300, GS 8300m), most likely the problem is associated with the failure of the built-in access module tricolor TV, such a receiver requires repair.

The receiver defines the ID number and subscription active.

Receiver for a long time was turned off from the network. In case, your satellite receiver was more than 3 days off from the power supply network, the channels could encode. The clock in the de-energized receiver stops. When you turn on the receiver to the network, it is adjusted for the course of the receiver clock and satellite. As long as the internal clock of the receiver diverges with the satellite clock, the signal, for technical reasons, cannot be decoded. In this case, the activation keys should be obtained. Treatment - Enable the receiver on one of the coded channels and wait. You can also disable the receiver from a power supply for one minute, then turn on. Look, whether the tricolor TV infocanal shows. Then switch the satellite receiver to the channel "Film Coin". Leave the receiver on this channel from 8 to 24 hours. After these manipulations, the tricolor TV channels must be decoded. In the future, try to leave the receiver included on one of the tricolor TV channels for 8 hours once a week (for example, you can do it at night.

Receiver is not registered. You can check the registration on the Tricolor TV website, in the blue window on the right is inscribed: "Urgently check the status of your receiver!". Enter 12 digits of the identification number to this window. If, the answer is displayed that your receiver is registered, it is most likely from the moment of receiving the receiver before the moment when you have turned on it to the configured antenna passed more than 4 days, for example, you did not have time to install and configure an antenna. It is necessary to call from the stationary phone to the technical support service 8-812-332-34-98, name the identification number of your receiver and ask for re-activation from the satellite. Call paid.

And the most important thing! ZAO NSC "Tricolor TV" according to p 4.14 in the new version of "Terms of Service" introduced a new rule:
After two years from the end of viewing the TV channels of the package " Optimum"NSC reserves the right to produce technical work related to the provision of broadcasting a package TV channels" Base" The timing of these works can not exceed 60 days. During the period of technical work, the NSC does not guarantee the reception of the TV channels of the Basic package.That is, if the subscriber has not extended the package " Optimum"Within two years -" Free "package" BASE"can disable or it will not work stably until the subscriber pays the package" Optimum". Here's the promised" free "" BASE"Package until the end of the life of the satellite.

in) A number of problems with the tricolor receiver operation is associated with the version of the receiver software version. Press the "Status" button on the Remote Control. Check version number.

For receivers GS.-8306HD / 8305HD. 1.1.001 and 1.2.001 . . At the same time you have Will not work.

For receivers GS.-9303HD. actual software versions have a number 0.30.104 . How to update the firmware yourself. Wherein if you have not been updated to the latest software version - HD Channels you there will be no work.

For receivers GS.-8304 1.2.6 . How to update the firmware yourself. (ATTENTION !!! If this receiver does not find the channels and write "empty" - Urgently update !!!)

For receivers GS.-8302 the current version of software has a number 0.20.107 . How to update the firmware yourself.

For receivers GS.-8300 (m / n) The current version of software has a number 1.1.170 . How to update the firmware yourself.

Note: If after downloading the new satellite receiver GS.-8300 (m / n) ceased to respond to commands from the consoleremote control, you need to do the following: click simultaneouslybuttons TV / Radio and Channel + on the front receiver panel,then click STANDBY button on the remoteD. .

For receivers DRE / DRS / GS-7300/ 4000 /5000/5001/5003 The current version of software has a number 3.4.69 . How to update the firmware yourself. It is known that updating from version 3.015 to version 3.032 passes without problems. If the software version of your receiver is lower than 3.015, for example, 2.091, then the automatic update will not happen, and the receiver is most likely working with complaints or does not work at all. Contact your specialist for installing fresh P.O. However, if you feel in power, download the DRE BURNER and software software from the Internet for version 3.015 and 3.032. The procedure is simple, however, if a number of simple rules are non-compliance, the receiver can be "killed."

2). The message "No Signal".

It is necessary to find out, this message is issued by a satellite receiver or TV.

The easiest way to do this, take into the hands of the remote control of the satellite receiver, and press the "OK" key, the receiver must respond to the press of this key, a list of Tricoror TV channels should appear on the TV screen, or the inscription speaking about the channel list empty

The receiver reacts to the press "OK"

In this case, there may be several causes of the inscription "no signal":

but ) The most likely cause is not in the receiver, but in the setting (adjustment) antenna.

antenna is not exhibited on the satellite

antenna knocked down from settings. Causes: Strong winds, hacked antenna bracket. Fasten the bracket.

Changing the parameters of broadcasting TV channels. In this case, the message "No signal" can be displayed not on all channels. Reset the receiver to factory settings, after rebooting, the initial setup wizard will start, scan the channels along the new one.

The procedure for setting an antenna with the device -

Instructions for self-installing antenna "Tricolor TV" -

b. ) Disorders in the cable connecting the receiver and antenna converter.

check on the receiver - the cable from the antenna must be connected to the "LNB IN" socket.

when the receiver is enabled, disconnect the wire from the antenna converter. Tester Measure voltage on the connector. In the absence of disorders in the cable, the voltage value is 18 or 13 volts.

the installation of TV sockets very often leads to the appearance of the message "No signal". Use the terminal outlet " SAT / TV "or" SAT / TV / RADIO".

very often, when using multiple receiver from one antenna, a signal divider is installed in the rupture of an antenna cable. Not all dividers skip the satellite signal. Properly use a divider with a band of frequencies from 5 to 2300 megahertz (usually this parameter is specified directly on the divider). In addition, such a divider should pass a constant voltage.

in ) The receiver is knocked down to setting up the satellite and / or antenna parameters.

For the tricolor TV receiver, the antenna parameters are as follows:

antenna - 1.
lNB type - single
Lower Frequency - LNB 10750
Nutrition LNB - Included
Satellite Name - Eutelsat W4

To check the correctness of the tricolor TV receiver settings, log in to the receiver system installation panel.

The receiver does not respond to the press "OK"

but ) In this case, it can be assumed that messages about the absence of a signal are issued by your television receiver. The reason for the absence of the signal may be that you switch the wrong TV input to which the satellite receiver is connected. If the receiver is connected to the TV using RCA (bells), SCART or HDMI cable. On the remote control of the TV, you must find the "Source" key, which activates one or another television receiver input, and switches to the required input.

b. ) In the case of the receiver GS 8306., a frequent problem is random switching outputs of the GS 8306 receiver, key " VK.SIGN "Located in the left - upper part of the remote control GS 8306. Determine what receiver output is currently activated, it is possible to display if the top of the indicator is on (the indicator is located on the front panel, on the left) - the RCA (bells) output is activated, burns The lower part of the indicator is activated the HDMI output.

3). Why on the square of the squares?

but) Most often it is an inaccurate antenna configuration or an antenna setting up with time.

Invite a specialist.

Set an antenna yourself. To do this, in the receiver menu, log in to the "Manual Search" menu. In the lower right corner of the screen - two scales. We are interested in the lower, quality scale. Next, we go to the antenna and without weakening its fastening, alternately, not making great efforts, pressing the antenna edges and are observing the quality scale. We notice the moment when quality level is growing. All that remains to do is slightly weaken the attachment of the antenna and to adjust its position towards increasing the quality level. In details- .

b) Putting snow and dirt on an antenna converter.

in) Extremely unfavorable weather conditions.

d) Insufficient satellite antenna size or antenna deformation.

e) The unhindered passage of the signal may interfere with trees growing up with time before the antenna.

e) Any combination of listed factors.

four). The receiver panel is lit "8888"

Perhaps the saddest case when without repair in a stationary workshop can not do. Tricolor TV service center in Isberbash is located

five). "Boot" panels on the receiver panel

Failure in the receiver memory. As a rule, the receiver after reinstalling software "comes to life." Contact your dealer.

6). On the receiver panel glow ""

The receiver dropped in the initial installation menu. Follow the instructions on the TV screen by clicking on the Next button.

7). The receiver badly "listens" the console does not switch the channels, and, in general, behaves strange.

Turn off the receiver from 220 volts outlet and turn on again in a minute. In the overwhelming majority of cases it helps. If the channels switches from the front panel of the receiver, and the remote is not switched, try to replace in the battery panel. If it does not help, most likely the remote has failed. Keep in mind that the seller is not obliged to change you a faulty console, since the remote warranty is not spread.

If the persisted measures did not have the effect, it makes sense to reset the receiver in factory settings. To do this, enter the receiver menu, then in the "Settings" panel, and finally in the "Factory Settings" panel, where to reset the red button on the remote control. Sometimes helps.

The following materials of our site will help you.

On July 20, 2017, changes were made in broadcasts aimed at dividing regional TV channels on the relevant lists and designed to make TV channel data viewing more convenient.

This page contains tools for all models of receivers (see page).

Instructions for setting up the channel list of tricolor for receivers GS E501, GS E502, GS C591, GS C5911, GS U510

4. Select the TRICOROR TV operator and, if necessary, the antenna settings you need (when the receiver is standard, it is recommended to leave the default settings to the antenna). After that, click the "Continue" button.

5. Select the region that suits you. For selection, 3 regions will be available - "Main", "Moscow +0 h." and "Moscow + 2 h.".

6. Wait for the search for TV channels and save the found channels.

Instructions for setting up the list of channels for GS U210 receivers, GS U210 Ci, GS B210, GS B211, GS B212, GS E212, GS A230

To correctly display the list of TV channels, follow these steps:

1. Press the "Menu" button on the console and select Applications.

2. Select the "Setup Wizard" item.

3. Set the time, time zone and the language of the receiver menu, and then click the Search button.

Attention! It is necessary to choose one of the two regions - "Moscow +0 h." or "Moscow + 2 h." - Depending on the region of your stay. In the first case, all TV channels will be broadcast in Moscow time, in the second, part of the TV channels will be broadcast with displacement in time by +2 hours from Moscow.

When choosing a "main" region in the list of channels, one information channel will be saved.

Instructions for setting up a list of channels for receivers GS B520, GS B521, GS B521L, GS B522, GS B531M, GS B532M, GS B533M, GS C592

To correctly display the list of TV channels, follow these steps:

1. Press the "Menu" button on the console and select Applications.

2. Select the "Setup Wizard" item.

3. Set the time, time zone and the language of the receiver menu, and then click the Search button.

5. Select the region that suits you. For selection, 3 regions will be available - "Main", "Moscow +0 h." and "Moscow + 2 h.".

When choosing a "main" region in the list of channels, one information channel will be saved.

6. Wait for the search for TV channels and save the found channels.

Instructions for setting the list of channels for receivers HD 9303, HD 9305.

To correctly display the list of TV channels, follow these steps:

1. Press the "Menu" button and select "Search for tricolor TV channels.

2. On the Region Selection screen, select the region that suits you. For selection, 3 regions will be available - "Main", "Moscow +0 h." and "Moscow + 2 h.".

When choosing a "main" region in the list of channels, one information channel will be saved.

3. Wait for the search for TV channels and save the found channels.

Instructions for setting up channel list for GS 6301 receivers, GS 8305, GS 8306, GS 8307, GS 8308, DRS 8308.

To correctly display the list of TV channels, follow these steps:

1. Press the "Menu" button on the console and select Applications.

2. Select the "Setup Wizard" item.

3. Set the receiver's menu language, after which click the "Forward" button.
4. Set the time and time zone, then click Search.

5. Select the TRICOROR TV operator and, if necessary, the antenna settings you need (when the receiver is standard, it is recommended to leave the default settings to the antenna). After that, click the "Continue" button.

6. Select the region that suits you. For selection, 3 regions will be available - "Main", "Moscow +0 h." and "Moscow + 2 h.".

When choosing a "main" region in the list of channels, one information channel will be saved.

7. Wait for the search for TV channels and save the found channels.

Instructions for configuring channels for TVs with Ci + module.

To correctly display the list of TV channels, follow these steps:

1. Move your TV to the satellite channel settings mode. To do this, go to the Signal Source Settings (Antenna) section in the menu of your TV.

2. In the settings section, select "Manual Setup" and go to it.

3. For the launch of the channel search, make sure that the following manual search options are installed:

The "Network Search" option (Network Search) is enabled.
Frequency (transponder) (Frequency) - 12226 (H / L)
Symbol speed (Symbol Rate) - 27500
Satellite - EutelSat 36E

If necessary, make these parameters manually.

4. Run the channel search and follow the instructions on the screen of your TV. In the search process on the TV, information about the search and on the found channels should be displayed.

5. At the end of the process, confirm the saving of the channel list (the request may not be displayed on some TV models).

Many of us love to watch TV and pay special attention to basic free channels - they are traditionally considered the most popular.

A feature of the Tricolor provider is that he has one set of television channels, which is offered to each client, which is called "one". But in accordance with the law, some set of federal channels is required to be provided free of charge, regardless of the operator or the viewer's tariff plan.

What if the tricolor does not show these federal channels? Is it possible to deal with this problem independently? All of this you will learn from this article.

To begin with, it is necessary to determine which channels should be translated free of charge in accordance with the Basic Pack, which is automatically connected:

Russia 1;
Russia 24;
Home;
Culture;
Carousel;
Match;
Saved;
Star;
First;
Friday;
RENTV;
Fifth;
Muz TV;
4 promo channel from the tricolor;

Remember that it is this list of channels, as well as telemedishell and three radio stations should be translated completely free and constantly, without any interruptions.

IMPORTANT! Do not forget that this list belongs to the Tricolor operator package, and the lists of other providers may differ from the above.

Why Tricolor TV does not show free federal channels?

Let's list all possible reasons that could lead to the disappearance of your legal channels. Such reasons can be extremely diverse.

Only learning what happened, you can choose the correct sequence of actions to correct the problems and decide whether to contact a specialist.

The first reason

First, a failure may occur in the receiver. This incomprehensible word is denoted by a kind of receiver, which receives a digital television signal, "decrypts" it and makes it available for output through a special connector, which, in turn, transmits it directly to the TV.

The second reason

There may also be a malfunction of any other equipment that is equipped with a complex system of modern digital television. Here, the main thing is to find out exactly which element broke and further look for the way to correct the situation.

Do not exclude any specifications on the server itself. Translation of the digital television signal is a very difficult task, and this work is not always perfectly performed.

But the problem may hide in your receptional antenna. The signal may not be taken completely, due to which difficulties arise with a high-quality translation of the entire list of channels that your TV should show according to the base service package.

Third reason

The reason can also be a banal need to update the software receiving device or unconfirmed personal data.

Do not exclude not one of the above-mentioned causes of problems. In order to find the root of the problem, you will have to thoroughly explore each element of the system.

What if the tricolor does not show free federal channels?

When the channels are disappeared, you should not panic and immediately rush to the support service. Often it is very expensive pleasure, and many problems you can easily eliminate your own, spending some time attentive search for a source of breakage.

The very first and elementary action that any problems with the technique are often solved, the device will be rebooted. It is possible that when connected, technical problems and settings set automatically have come down.

Then we turn to check the information promotional channel. It should work even in the absence of an access card in the receiver. If the "No Signal" appears on the screen, then without resetting the settings can not do.

To do this, you need to enter the menu and enter the access code. Then go to the "Factory Settings" item. The system will ask you to confirm your choice twice, and then warn you about resetting all settings installed by the user. Next will automatically begin restarting the equipment. After that, you will only have to choose your area of \u200b\u200baccommodation and save the settings.

What if you work promo and info channels, but no basic?

It may be that, information channels work, you will have to understand further. Here we pay attention to two possible reasons: unconfirmed personal data or incorrect display of a smart card.

To verify, you only need to call the tricolor line at 8-800-500-01-23. Call will be free. You can also register on the site where you need to enter only the equipment ID number to access your personal account.

If the data is confirmed, but the channels are still not displayed, it is worth checking if the receiver sees your smart card. To do this, you need to go to the menu and click the "Conditional Access" item. Selecting the module, you must see the card number. If it is not, try again reinstall the card. Running the equipment after that, check the availability of the number and federal channels. If they are missing, you will have to contact the service center - you can not do anything else anymore.

How to update tricolor TV software?

It is no secret that any software needs to be updated regularly. Sometimes the lack of update is noncritical, but in some cases it reaches such a level when the system simply stops working in whole or in part.

In order to avoid these troubles or eliminate the already existing problem, you need to enter the menu again and select the update item.

IMPORTANT! When the system is updated, in no case cannot be turned off the equipment - a serious failure may occur, the consequences of which can be irreversible.

Let's summarize

Now you know why free federal channels Tricolor could have gone from the screen of your TV. If all of the above recommendations did not help, then contact the company's support service, where you will be guaranteed to help and prompt what to do next.