Article 36 of the Housing Code of the Russian Federation defines common property of MKD. Accordingly, the standards for the maintenance of common property apply to inter-apartment landings, elevators, stairs, elevator and other shafts, corridors, technical floors, attics, basements in which engineering systems are located, etc.

IN Decree of the Government of the Russian Federation No. 290 dated 04/03/2013, which entered into force on 04/20/2013 (confirmed by the response of the Gosstroy of the Russian Federation dated June 25, 2013), the minimum list of works and services designed to ensure the proper level of maintenance of common property in an MKD (apartment building) is indicated. In this Decree, responsibility for the proper maintenance of equipment, engineering networks and load-bearing structures of the house is assigned to public utilities workers. Paragraph 23 of the List also lists a list of works related to the maintenance of premises related to the common property of an apartment building (here we are talking directly about the maintenance of entrances):

  • vestibules, halls, corridors, galleries, elevator platforms, elevator lobbies and cabins, landings, marches and ramps are put in order by dry and wet cleaning;
  • window sills, window bars, railings, electrical cabinet doors and cabinets themselves, mailboxes, door frames, doors, closers, door handles are wiped with a damp cloth;
  • windows are washed;
  • metal gratings, cellular coverings, pits, textile mats are periodically cleaned.

From the foregoing, it follows that the cleaning of the entrances to the MKD is mandatory from 04/20/2013, and the MKD management company is responsible for their organization. She also develops driveway cleaning schedule, which is prescribed in the annex to the MKD management agreement.

Housing service "cleaning entrances"

Cleaning of entrances and stairwells must be done well, and this is the legitimate desire of any owner of an apartment in an MKD. At the same time, no one can force residents to clean the entrances on their own - this is a function of the housing and communal services. A specialized document regulates the frequency of cleaning.

State standards are designed to regulate the frequency of work on cleaning entrances and their quality, the equipment used and the detergents used in the work (depending on the type of staircase). The specifics of the work carried out also depends on whether there is an elevator, a garbage chute and other similar objects at the entrance.

Features of work in the organization of cleaning entrances

If the entrances of an apartment building are cleaned by the managing organization or a cleaning company invited by it, then the Criminal Code is required to provide cleaners with access to water. You can do this in several ways:

  • give them the keys to the basement;
  • bring a pipe with water directly to the entrance, usually this is done on the first floor, that is, closer to the same basement.

Each option has its own features. Gaining access to the basement by unauthorized people is an additional cause for concern for the managing organization. Its representatives will have to ensure that the employees of the cleaning company close the doors and prevent actions that could harm the common property.

If it is possible to bring the pipe from the basement to the first floor, then it is better to use this option. Here you need to remember that the tap should not be left in free access, otherwise, sooner or later, someone will open it and flood the entrance with water. The right decision for the managing organization in this case would be to limit access to the tap with its provision only to cleaners and their own employees. This issue can be solved simply and inexpensively, for example, by closing the water source with a small wooden box with a padlock.

Some managing organizations ignore the solution of the issue with providing cleaners with access to water. The latter, in such cases, call the apartments and ask their tenants to collect one or several buckets. It is better not to allow such a practice, so as not to provoke the well-founded discontent of homeowners. Firstly, they pay for the consumption of water according to the meters. Secondly, the workers who regularly disturb them cause fair irritation.

Water for cleaning porches- this is a communal resource paid by residents, therefore its consumption is separately approved and controlled (KR on SDI). The amount of water needed for washing one entrance is approved at a general house meeting, after which it is entered into the ODN. This norm is communicated by the managing organization to the employees of the cleaning company. If it is, for example, 40 liters for a single washing of the entrance, but in reality 100 liters are consumed, then 60 liters is excess consumption.

Residents should not pay for consumption in excess of the norm. It is for this that they discuss and approve a reasonable rate of consumption. Everything above it, the management company must pay on its own.

The described issue is solved by each Criminal Code in its own way. Much here depends on the activity of the residents. If they really carefully monitor what amounts and under what justification appear in the column “general house needs”, then the managing organization will have to deal harshly with overspending. With a small cost of several buckets of water, the amount that runs even in one house per month is quite noticeable.

Many managing organizations really manage to write off such excess consumption at ODN . When questions arise, they justify this by saying that

tenants at one of the meetings agreed to pay for all losses arising from the maintenance of the house. You can use such an explanation, but it should be remembered that residents can always challenge it if the Criminal Code does not have clear documentary evidence of its position.

In most high-rise buildings, residents are quite satisfied with the minimum list of work on cleaning entrances, which are conscientiously carried out in accordance with PP No. 290 of 2013. However, in some cases, residents may require to expand the list of events regularly held by cleaners. The management company is obliged to support their initiative, since the main management body of the MKD is the general meeting of its residents.

At the same time, the Criminal Code will not pay for additional work. If the apartment owners want the cleaning to be carried out more often or include activities not provided for by the standard (for example, caring for ornamental plants located in the entrance), then a meeting is held on this occasion. On it, the tenants approve the list of additional work and the amount of payment, and also consider candidates for performers. If the decision is made and the contracting organization is ready to work on the proposed conditions, then the Criminal Code concludes an agreement with it and pays the adjusted monthly payment to the receipt.

If there is a back staircase at the entrance, then the same rules apply to its maintenance and cleaning that apply in general to entrances. Some features are introduced only by its appointment.

Back stairs are usually not so heavily soiled, because they are used less. In some houses, residents close the exits to such stairs on their floors in order to block access for outsiders. This is a serious violation, and the managing organization needs to pay special attention to it. Ensuring fire safety of serviced high-rise buildings is one of its main tasks.

The condition of the back stairs of the management company should be checked regularly, as well as the availability of free access to it on all floors. If residents lock their doors, then explanatory work should be carried out with them. Contracts don't always work. In this case, the HOA or management companies must enforce the fire safety rules. In our country, there is a practice of hearing questions in court with closed doors on the back stairs. The judicial body, of course, takes the position of the Criminal Code and obliges tenants to stop violations under the threat of serious fines.

Entrance cleaning standards

There is an approved list of services that housing and communal services employees are required to provide. Among them are sweeping and wet cleaning of entrances and stairwells.

A company engaged in servicing the common property of an MKD must comply with the following standards:

  • maintain in good condition building structures, heating appliances and pipelines that are located on staircases;
  • ensure the proper sanitary condition of staircases; (clause 3.2.2 of the Decree of the Gosstroy of the Russian Federation of September 27, 2003 No. 170).

According to clause 3.2.4 of the Decree of the Gosstroy of the Russian Federation No. 170 of September 27, 2003, simultaneous ventilation of the staircases of the lower and upper floors through open vents, windows, transoms or ventilation ducts must be ensured.

The work schedule for the maintenance of staircases is drawn up in accordance with clause 3.2.7 of the Decree of the Gosstroy of the Russian Federation No. 170 of September 27, 2003.

For the city of Moscow, a separate procedure has been established, according to which the cleaning of entrances is carried out in apartment building. Standards for cleaning the entrances of MKD in the capital include the following items:

  • elevator cabins, marches and landings are swept with a dampened broom and washed;
  • dust is swept from the ceilings;
  • walls, doors, plafonds, window sills, railings, electrical panel doors and mailboxes are wiped;
  • the platform at the entrance to the entrance is also swept and washed.

When servicing a garbage chute, the following types of work should be performed:

  • the garbage duct must be inspected, if necessary, garbage must be removed from the waste bin, the waste bin removed;
  • loading valves and hoppers must be removed periodically;
  • garbage collection tanks and garbage ducts must be cleaned periodically. Mandatory washing and disinfection of these objects should be carried out;
  • minor blockages and malfunctions must be eliminated in time.

If damage or malfunctions of the garbage chute are detected (valves are not fastened tightly, ventilation is disturbed, rubber gaskets are worn out or cracks are found on the garbage chute), they must be promptly eliminated. This is done by housing and communal services workers.

A complete list of works can be found by examining Appendix No. 8 "Decree of the Government of Moscow No. 465 of 06/04/1996".

The frequency of cleaning the entrances

Depending on the equipment that is installed in the entrance, cleaning the entrances of houses can be performed at different intervals.

If there is an elevator and a garbage chute at the entrance, the following frequency of cleaning is observed:

  • daily
  • stairwells and marches of the third and subsequent floors once a week swept with a wet broom or brush;
  • area at the loading valve of the garbage chute daily swept with a damp broom or brush;
  • stairwells and marches are washed no more often once a month;
  • the floor of the elevator car is washed daily;
  • walls, doors, plafonds and ceiling of the elevator car twice a month wiped with a damp cloth.

If the entrance is equipped only with an elevator, then the list of cleaning works changes slightly (cleaning of the garbage chute area is excluded due to its absence), but the frequency remains the same:

  • stairwells and flights of the two lower floors daily
  • stairwells and marches of the third and subsequent floors once a week sweep with a wet broom or brush;
  • stairwells and marches are not washed more often once a month;
  • the floor of the elevator cabin is washed daily;
  • walls, doors, plafonds and ceiling of the elevator car twice a month wiped with a damp cloth.

If there is no additional equipment at the entrance, some types of work are excluded, and the frequency of cleaning changes:

  • staircases and flights of the two lower floors daily
  • two times a week swept with a wet broom or brush;
  • twice a week;

If the entrance is equipped only with a garbage chute, then the list of works and the frequency of their implementation will look like this:

  • staircases and flights of the two lower floors daily swept with a wet broom or brush;
  • stairwells and marches of the third and subsequent floors two times a week swept with a wet broom or brush;
  • area at the loading valve of the garbage chute daily swept with a damp broom or brush;
  • stairwells and marches are washed at least twice a month.

Garbage chutes in the entrances of MKD must be serviced with special care, the types of work and the frequency of their implementation are given below:

  • twice a month preventive inspection of garbage chutes is carried out;
  • daily garbage collection chambers are cleaned of garbage;
  • daily garbage collection chambers are cleaned;
  • once a week the loading chambers of the garbage chute are removed;
  • daily replaceable garbage collectors are washed;
  • once a month the garbage chute gate and its lower part of the trunk are washed;
  • once a month disinfection and cleaning of all elements of the trunk of the garbage chute;
  • once a month waste bins are disinfected;
  • as needed blockages of the garbage chute are eliminated.

The following types of work, regardless of what equipment is installed at the entrance, are carried out once a year:

  • windows are washed;
  • the platform at the entrance to the entrance is being cleaned;
  • the pit and the metal grate are cleaned;
  • the following objects are wiped with a damp cloth:
  • walls.
  • attic stairs.
  • window bars.
  • doors.
  • plafonds on stairwells.
  • mailboxes.
  • cabinets for electric meters.
  • low current devices.

Twice a year dust is swept from the ceilings, window sills and heating appliances are wiped with a damp cloth.

Entrance cleaning cost

The price of services, including cleaning the entrance, is formed from several factors:

  • the salary of the staff cleaning the entrance;
  • time spent by staff on cleaning;
  • execution frequency various kinds cleaning.

An employee classified in the first category (the same cleaner) should not receive a salary that does not correspond to the subsistence minimum for the category of able-bodied citizens. This is some specifics of the calculation of the wages of the personnel who clean the entrance. Tariff rates for the repair and maintenance of residential premises are set for a period of one year or more, respectively, during this period an increase in the cost of living is possible. Therefore, in order to correctly calculate the planned value of the cleaning lady's tariff rate, it is necessary to operate with the subsistence level of the second quarter of the current year, which, in turn, will be indexed to the planned indicator of consumer price growth.

When calculating, it will be necessary to take into account compensatory payments, taking into account the funds used to pay the tax on the income of an individual.

Insurance premiums and industry insurance payments are also taken into account when calculating wages and are included in the total amount of expenses. When determining labor costs, it is necessary to take into account the production calendar (number of working days) and cases when the cleaner may simply not come to work.

When calculating the tariff rate, many other equally important factors are taken into account. These are the detergents used, payment of taxes, cleaning of entrances by the management company, posting payments, generating and delivering invoices to residents, etc. To get a reasonable cost of work, it is necessary to take into account the totality of all the above influencing factors and the area of ​​​​the premises in which the cleaning is carried out.

The final amount of payment for cleaning the entrances will be made up of the proportional share participation of the owners of MKD in the ownership of common property (depending on the area of ​​​​the apartment). The resulting annual cost is then divided by total area premises and for twelve months.

Poor housekeeping. Consequences

Residents of apartment buildings often complain that the cleaning of the entrances is done poorly, irregularly and the stairs are dirty or dusty (depending on the time of year). Unfortunately, these statements are not unfounded - it is enough to go into most modern entrances. In addition to dirt, you can find cobwebs, garbage, and walls with inscriptions left by a marker. A person gets used to everything, including seeing dirty entrances day after day, but there are those who are ready to defend their rights.

An indignant speech, according to many owners, is a sufficient measure to change something, but this is not entirely true. Paying utility bills, residents of the house also pay for maintaining cleanliness in the entrance. That is, you need to apply to the housing and communal services, on the territory of which the house is located, or to the management company, to which the house is assigned. In these organizations, they should be consulted on all issues related to the cleaning of entrances. In addition, residents are required to provide qualified assistance.

Usually, to solve the issue of washing the stairwell or entrance, it is enough to write a statement indicating the main claim and requirements. This statement is written in free form, the nuances that should be taken into account when writing will be explained by representatives of the Criminal Code or Housing and Public Utilities.

When making a complaint, the following points should be considered:

  • it is recommended to indicate references to the relevant clauses of the agreement and / or specific legislative acts (for example, clause 23 of the Decree of the Government of the Russian Federation of 04/03/2013 N 290 (as amended on 02/27/2017));
  • if there are copies of acts and documents (for example, the conclusion of the sanitary and epidemiological service or an act of non-provision of services), they must be attached to the application;
  • it is necessary to write a complaint in two copies - one of them, with the organization's note that the complaint has been accepted for consideration, will remain with the residents, the second is registered with the responsible organization.
  • A situation is possible in which the contractor refuses to sign the application or does not want to accept it, in this case, you can send the documents by valuable letter with a description of the attachment.
  • the statement should end with an indication of the actions that residents will take if the organization does not voluntarily meet their requirements (for example, filing a complaint with a higher organization or supervisory authority).

A special commission is sent from the managing organization to assess the quality of the implementation of the list of works established regarding the work called "cleaning the entrances."

In the absence of measures to change the situation on the part of the Criminal Code or the organization servicing the house, residents can file a complaint with Rospotrebnadzor, the prosecutor's office, the city or district administration.

Applications on current issues are considered up to 30 days from the date indicated on the entry mark, and in the case of urgent , the period is reduced to 1-5 days.

Organization of cleaning of the entrance by residents

Cleaning the entrances of residential buildings can be carried out in two ways.

First option.

Cleaning the entrances in the first option involves hiring a cleaner who will keep order in the entrance and on the landings. This may be one of the tenants of the house. Residents collect a fixed amount of money every month to pay the cleaners.

It is necessary to appoint a person responsible for contacting the hired worker, giving him the payment and transmitting the comments coming from the tenants. Great popularity received by cleaning agencies. They provide a wide range of services and serve apartments, houses and other premises. Residents can enter into an agreement with such a company and pay money to it according to the agreement.

This option guarantees high-quality cleaning of the entrance, as the employees are qualified, use professional tools and equipment, strictly comply with the rules of the contract, and their work is effectively organized. In addition, it is possible to get Additional services if necessary, that is, flexible terms of cooperation are offered.

For many managing organizations, cleaning of entrances according to the option with the involvement of specialized companies is the most preferable. The exceptions are those management companies that have their own cleaning work well established. In this case, they can provide this service themselves, collect payment for it and dispose of the funds received. In order for tenants not to have claims, two main conditions must be observed:

  • quality and timely cleaning;
  • set a tariff corresponding to the average market prices for this service.

For the rest of the management companies, the conclusion of an agreement with a cleaning company will allow them to take off their worries about maintaining cleanliness in the entrances. Residents, in most cases, are also satisfied with cleaning the entrances according to this option. Few today are ready to clean the entrances on their own, and specialized companies do it according to a clear schedule and with sufficient quality.

The decision to choose a cleaning company is made at a general house meeting. It can take place with the participation of the Criminal Code or without it. In the first case, the management company proposes a candidate and announces the amount of the monthly fee for his services. Upon receipt of approval from the majority of tenants, a contract is concluded.

The initiative can be shown by the residents themselves or cleaning companies. If they bring the protocol of a general house meeting with a decision to order services from a particular company, then the Criminal Code can only accept it and draw it up properly. In both cases, a new line for cleaning entrances with a fixed fee appears in the receipt for payment of housing and communal services.

Second option

Cleaning the entrances according to the second option is more difficult, since the activities related to the cleaning of the entrance are organized by the residents. This issue must be resolved at the general meeting, in which case the decisions made at it will be valid throughout the common house territory.

This option is implemented following algorithm:
  1. A general house meeting is organized, before which the apartment owners should be convinced of the need to attend.
  2. The person who will take over the functions of control is determined. It is better if he is trusted, as he will be responsible for resolving disputes.
  3. The volume of necessary work related to the cleaning of the entrance is discussed. Usually, this is the cleanliness of the floor and walls. Sometimes you will need a general cleaning with washing windows, batteries and lighting fixtures. If there is an elevator, then its cleaning must also be taken into account.
    4. 5 (100%) 2 votes

Smolensk, April 23 - AiF-Smolensk. Finally, the spring that came to Smolensk exposed not only the city sidewalks and courtyards hitherto hidden under the snow, but also, perhaps, the eternal communal problems of the Smolensk people.

For example, such as leaking roofs and poorly cleaned stairwells. However, in the communal sphere of Smolensk there are many, the relevance of which does not at all depend on the natural seasons. True, no one calls for passively accepting the blows of communal fate: it is not only possible, but necessary, to fight for your “housing rights”. Well, how to do it correctly in order to achieve the maximum effect, explains Oleg Rabushenko, head of the NP Association of Independent Lawyers of Smolensk.

Scheduled cleaning

How many times a week should they clean the porch? Which normative act can you refer to, complaining to the housing department about insufficiently good cleaning?

Poor cleaning at the entrance is a violation of the rights of tenants of apartment buildings who pay monthly management company for the maintenance and repair of common property. The frequency and volume of cleaning are prescribed in the contract with the Criminal Code, but they must comply with state rules and norms for the technical operation of the housing stock (Decree of the Gosstroy of the Russian Federation of September 27, 2003 No. 170).

So, let's figure out what yours are required to do? Every day, the cleaning lady of the management company must sweep the platforms and stairs of the first two floors, do wet cleaning in front of the garbage chute valves on all floors of the house, and wash the floor in the elevator cabin. At least once a week - clean the area in front of the entrance to the entrance, sweep all flights of stairs and landings with a wet broom, if the house is equipped with elevators. If the residential building is not equipped with a garbage chute and elevators, then the cleaner must sweep the platforms and stairs located above the second floor twice a week. Twice a month in houses where there are garbage chutes and elevators, wet cleaning of elevator cabins (walls, ceiling and doors should be wiped) and washing of landings and marches in the house.

Once a month, the cleaning lady needs to wash all landings and marches in the entrances where there are elevators and. Just twice a year, a cleaner should wipe window sills and radiators in the entrance with a damp cloth and once a year wash windows, wipe walls, ceiling lamps, doors and mailboxes.

All this constitutes the general standards for cleaning entrances. Unfortunately, sometimes management companies, DEZs and ZhEKs save on the salaries of cleaners, reducing their cleaning standards. Which, of course, affects the cleanliness in our entrances. Of course, there are also simply unscrupulous cleaners, because their work is rarely checked by higher bosses. So, if dirt constantly reigns in your entrance, you need to act. And first, try contacting your management company, because if the cleaning was done improperly, the tenants have the right to demand a recalculation of the maintenance fee. In order to substantiate your claims, draw up an act in any form (with the signatures of several neighbors) and indicate the period when the entrance was not cleaned.

If your appeal remains unanswered, now complain about your management company to the State Housing Inspectorate. Most likely, the Criminal Code will be attracted to, and henceforth it will be much more responsible in complying with its obligations for the maintenance of common house property.

Whom to pay?

Since the beginning of the year, we have received two receipts for payment of housing and communal services: one - from LLC "UK" Warm house”, the second - from ZhEO Prigorskoye LLC (Prigorskoye Utility Systems). Moreover, the numbers in these receipts do not match. And recently an announcement appeared stating that for January, February and March 2013, we have to pay for maintenance and repairs to Teply Dom, and for water and heating - to ZhEO Prigorskoye. And then follows a postscript signed by the head of the administration of the Prigorsky rural settlement O.A. Goncharova: “According to the results of an open tender for the right to lease heating and water supply networks in the village, LLC Management Company Teply Dom was declared the winner. In the following months, payment for the services "heating", "hot water supply", "cold water supply", "sewerage" shall be made at LLC "MC "Teply Dom".

I don’t understand what is happening and who needs to pay?

Judging by the information on the Internet, the municipal formation "Prigorskoye rural settlement" of the Smolensk district of the Smolensk region, in accordance with the order of the head of the Prigorsky rural settlement Goncharov Oleg Anatolyevich dated February 8, 2013 No. 17, announced an open tender for the right to conclude a lease agreement for municipal property located in property of the Prigorsky rural settlement.

On March 15, 2013, the results of this competition were announced: Teply Dom Management Company LLC was declared the winner, the protocol for evaluating and comparing applications for participation in an open tender No. 708 dated March 15, 2013 is posted on the official website www.torgi.gov.ru. Based on the results, a contract for the lease of all communications intended to provide the residents of the settlement with communal services was concluded between OOO MC Tepliy Dom and the Prigorsky rural settlement.

Thus, it can be assumed that LLC "UK" Teply Dom "from now on is the executor utilities in full and is responsible not only for maintenance and repair, but also for providing consumers with all utilities. In this case, payment for services must be made by this management company. If double receipts continue to come, then you should contact the prosecutor's office, which will check this fact.

And without water...

Today they called me and said that I have to pay 800 rubles for a new water meter, which costs 56,000 rubles (the amount is divided among all residents). But we already have a counter in our house, and a relatively new one, it stood for only three years. In addition, as far as I know, under the energy saving program, funds should be allocated from the budget for the replacement of metering devices, and almost all cities. Smolensk that, does not fall under the scope of this program? And do we need to change ours in three years?

Indeed, your situation is rather ambiguous. According to the requirements of the State Standard, the minimum service life of water meters is 12 years. But at the same time, for the specified period, such devices must undergo two mandatory verifications with an interval of 5-6 years, and metering devices hot water- three, that is, every four years.

The question of why it was necessary to change the metering device after three years and why this moment was not agreed with the owners of the house should be asked to those who are responsible for the operation and safety of common house metering devices. Such responsibility lies with the organization that maintains this house (for example, your management company). At the same time, the utility service provider is obliged to annually check the presence and safety of control seals on metering devices with the preparation of an appropriate act. For information on this issue, you need to contact the management company or the HOA with a written application. If there is no answer, you can apply with an application to. If the tenants themselves manage the house, then they should contact the resource supply organization directly with a similar question.

According to the current legislation, the costs associated with the installation of common house meters are borne by the owners of premises in an apartment building. It is they who should initiate a meeting of homeowners and decide on the installation of common house meters. From July 1, 2012 resource supplying organizations forced to forcibly install common metering devices in those houses where they were not installed voluntarily before the specified period. The costs, again, are borne by the owners.

But in your particular case, there was no such need. Therefore, if in the end it turns out that the meter was replaced without an objective reason (for example, someone decided to earn extra money on it), there will be a real reason to go to the prosecutor's office or court.

Andrey Sokolov

Articles written

Often the condition of apartment entrances leaves much to be desired. Who should have such a problem as cleaning the entrances? Who should be responsible for cleaning the house? According to the law, public utilities, that is, management companies (MC), must monitor the cleanliness of the entrance. All services provided must be recorded in the contract, which the residents of apartment buildings sign.

The Housing Code (hereinafter referred to as the LCD) also did not bypass this aspect and established certain cleaning standards. If the tenant is not satisfied with the quality of the services provided, it is necessary to revise the terms of the contract with the management company, which should be in the hands of every apartment owner. Maybe such a service is simply not on the list?


Legal aspect

Cleaning of non-residential premises in an apartment building is legally carried out by the management company. What happens in reality? Often, residents clean the entrance themselves or hire staff to clean the entrances at their own expense. It turns out that residents monthly pay for the cleaning of entrances in utility bills, but they do not receive such a service.

The cleaning standards specified in the Housing Code of the Russian Federation provide for restoring order at a certain frequency. In addition, there is a special document - “Housing and communal services. Are common specifications". For example, utilities are required to provide basic cleaning every day.

Every day, cleaners must sweep the grounds of the 1st and 2nd floors and at the same time use a damp broom. If the broom is not moistened, then such cleaning does not meet the established standard. Job description cleaners provides for the procedure and rules for cleanliness. If the house does not have enough floors for an elevator, such cleaning is done twice a week. Cleaning frequency means:

  • weekly cleaning (sweeping entrances and stairwells, areas under the canopy of the entrance);
  • once every two weeks (wipe the elevator cabin);
  • twice a month (sweeping stairs and platforms from the 3rd floor and above);
  • every six months (wiping battery radiators and window sills with a damp cloth);
  • every year (washing walls, windows, doors and other components of the entrance).

The cleaning schedule assigns the following to the technical staff:
  • clean garbage daily, wash removable garbage bins;
  • clean the loading valves one day a week;
  • monthly clean and disinfect all elements of the garbage chute;
  • twice a month to inspect the garbage chute for the purpose of prevention;
  • constantly monitor that there is no blockage in the pipeline for draining debris.

The listed rules are specified in the LCD RF, but are they observed in reality or not? It is important for each tenant to know them and control the work of public utilities, since a third of the amount on bills for housing and communal services is paid for this monthly. Any resident has the right to receive high-quality cleaning, as he pays for it.

It happens that low-quality services are provided by the staff themselves, citing that they will not work to the maximum for such little money. It should be remembered that their salary is not the problem of the inhabitants of the house! If the cleaners do not clean the entrance and violate the instructions, you must complain about the quality of their work to the management company.

How to fight for cleanliness in the entrance

So that cleaning in the entrance of an apartment building does not fall on the shoulders of those living in it, you need to act - file a complaint about the failure of public utilities to fulfill their direct duties. Legal basis The appeal will be the contract signed with the management company. Here is a list of organizations where to complain about poor-quality cleaning:

  • head of the management company;
  • consumer organization;
  • district, city or regional administration.
The complaint is drawn up in two copies: one is sent to the organization, and the second is left with the applicant. To make a claim, you do not need to have legal education, it will be enough to correctly describe the problem, using reliable facts. The writing style is free, but at the same time businesslike. The volume of the complaint should be optimal. It should be written specifically and concisely, not forgetting to back up everything described with evidence. Approximate contents of the complaint:
  • introductory part (to whom the complaint is addressed, who is the applicant);
  • reasons for the appeal;
  • what violations were recorded;
  • what requirements are put forward by the applicant;
  • what will be done in case of failure to correct violations;
  • applications (evidence base);
  • date and signature.

We like to see cleanliness and order in public areas, which include the entrances of residential buildings. We pass through these rooms several times a day. Keeping him clean is a necessary and important part of the overall culture, because he is the face of the house.

Not all people living in high-rise buildings can proudly report that the cleaners from the management company clean the entrances. Much more often, this function is carried out by the residents themselves. Not everyone knows that there is an approved list of services that employees of the housing and communal services are required to provide. Among them are sweeping and wet cleaning in entrances and stairwells.

Oddly enough, but the payment for them is already included in the bill for the apartment, and their provision may not be carried out. People get out of this situation in different ways:

  1. They hire a cleaning lady at their own expense.
  2. Carrying out cleaning on a first-come, first-served basis.

Both options have one main drawback: double fees for the same range of services. Legislation regulates the standards for the implementation of such work. Every day, housing and communal services employees must sweep the stairs and platforms of the first 2 floors with a wet broom, wash the floor in the elevator and in front of all the doors of the garbage chute. Every week they should:

  1. Sweep all stairs and landings with a damp broom.
  2. Clean up areas under the entrance canopy.
  3. Clean the metal grate and the dirt collector underneath.

In houses without an elevator and a garbage chute twice a week sweep the stairs with a damp broom and
grounds of the first 2 floors. The rest are cleaned at intervals of 2 times a month. Every month, in houses with an elevator and a garbage chute, all stairs and platforms should be cleaned. Wipe the elevator cabin with a damp cloth once every 2 weeks.

Once every six months wipe radiators and window sills with a damp cloth. It is necessary to wash windows, walls, ceiling lamps, doors, mailboxes, ceilings, bars on windows, stairs to the attic or roof annually. Another thing is that this is not always observed.

In the case when in practice these services are not provided in full, you should write a claim to the housing and communal services department. If you are denied their provision, then the law allows you to demand a recalculation of the rent. From the total amount of payments, they must exclude the amount intended for restoring cleanliness and order.

You can file complaints about the lack of the listed services with the administration of the district in which you live, the prefectures of the districts, the department of housing and communal services and the improvement of the city. In the absence of the desired result, you have every right to file a lawsuit. But before such a step, it is necessary to achieve the drawing up of an act stating that services are not being provided to you. It would be better if the officials of the council sign it.

Cleanliness in your stairwell

When you buy housing in the secondary market, there are already established rules for cleanliness. You have only two options:

  1. Comply with existing rules at least at first. And then, if there is a desire and opportunity, try to change them.
  2. Get into conflict with neighbors.

It is not recommended to go to a foreign monastery with your charter, so it is better to act according to the first scenario. In order to subsequently change the foundations, you will need the respect of your neighbors, patience and perseverance. In a new building, you can create the rules yourself. This will be much easier to do than changing the old ones. How to create an ideal situation when satisfied people live in a clean entrance?

It's a little easier to establish local rules for cleaning your floor. To organize, you just need to talk with your neighbors in the stairwell and come to a consensus (ideal).

It is worth starting the discussion with a specific list of work performed. It might be the most popular
option: sweeping and washing floors, wet cleaning of walls, windows and all accessories. It can be supplemented or changed at the request of the tenants. If there are flower pots on the windowsills, then they need to be watered. Plants can belong to different owners, so it is advisable to take care of them simultaneously with duty on the floor.

After that, decide how often you need to clean. Be sure to raise the issue of general cleaning, carried out 1-2 times a year. The duty schedule is drawn up and posted in a conspicuous place. All the nuances and possible situations, at least the most common ones, should be discussed:

  1. Will the owner of the apartment clean out of turn if a large company comes to him and leaves a lot of traces behind?
  2. How will the schedule change in the event of a long absence of tenants of one of the apartments?

If you discuss all the details “on the shore”, then life will become easier, because you won’t have to gather again about emergency situations. If you wish, you can organize joint inventory and cleaning products. Rags, a mop and various powders are needed. Most of them are consumables that need to be purchased. It is good if among the residents there is a person responsible for inventory and funds.

Do-it-yourself cleanliness at home

There are two methods for solving this problem, the choice will be made in each case individually. The first way involves hiring a cleaner who will keep clean. It could be one of the residents. The most important thing in this case is to solve the financial issue. Residents need to transfer a fixed amount of money for these purposes every month.

In this case, one cannot do without the appointment of a responsible person who will contact the hired worker, pay for his services and transmit comments from the tenants. Special cleaning agencies providing a wide range of services have become widespread. They undertake to serve apartments, offices and other premises. You can enter into an agreement with one of these organizations. The issue of fundraising in this case will remain the leading one.

The second way is the most difficult - to organize cleaning activities by neighbors. It is better to decide at the general meeting. Then the established regulation will be valid throughout the entire territory of the residential building. You need to act according to the instructions:

  1. Organize a meeting where there will be tenants from all apartments. It is better to convince the neighbors to be sure to attend this event so that no one is left with questions.
  2. The choice of the person who controls the process. It is desirable that this person be trusted by everyone. Because he will resolve possible disputes.
  3. Solve the issue with the list of works.
  4. Decide how often you need to clean up.
  5. Create and post a schedule. It must be visible to everyone.

Agree on responsibility for improper fulfillment of obligations. Forgetful citizens can be helped by special signs on the door of the apartment or remarks from neighbors. But it is better to resolve all disputes peacefully, because a common cause is being carried out and it is not worth becoming enemies because of this.