Rostelecom's unified support service specializes in providing comprehensive assistance to its customers. Previously, with the help of Rostelecom, the population of Russian regions used the services of long-distance and international telephone communications. On the this moment The range of services provided by the company has grown significantly; subscribers are now provided with uninterrupted and high-quality fixed telephone communications using IP telephony.

But even with high-quality communication services, the occurrence of a breakdown cannot be ruled out. What should the subscriber do if it does not work landline phone?

If a problem occurs with communication services, the subscriber should contact the company's technical support or local repair bureau. Phone number single service technical support- 8-800-1000-800, and the number of the Rostelecom repair service is indicated in the service agreement, it can also be found on the official website.

Turning to the answering operator, it is necessary to explain the essence of the problem, and then draw up an application for repair. After reviewing the application, a team of fitters from the Rostelecom repair service will arrive at your address, who will determine the cause of the breakdown and repair the telephone line.

The main reasons why the phone does not work

  • The first and obvious reason is a malfunction of the telephone itself. You can check the phone's performance yourself by connecting another device. Rostelecom does not repair telephone sets.
  • The second reason is the overdue debt for telephone services. The subscriber needs to check his personal account for debt. This can be done with personal account subscriber or through a Sberbank ATM.
  • The third reason - may be a short circuit of the wires of the telephone line. Before the technician arrives, you can check for damage to the telephone wire located within the apartment. When a contact is detected between two strands of a wire, it is necessary to insulate it in order to avoid a short circuit and, perhaps, solve the problem of a lack of communication.
  • The fourth reason is a break in the telephone line. Repair of the telephone line must be provided to a Rostelecom specialist.

In the event of a break, the search for a solution to the problem begins with measuring the readings of the line at the CROSS (switching and distribution equipment of communication systems) of the station. When connecting to the line, the fitter checks for a response from the station. If the answer is not fixed, the line is checked by CROSS, as well as junction boxes. If there is no signal at the CROSS, the fuses at the ATS station are checked, the faulty ones must be replaced or restored. Thus, the fitter checks all CROSS, up to the subscriber's apartment.

The arrived specialist will assess the nature of the breakdown, and find ways to solve it. Even if the subscriber plans to fix the breakdown on his own, he still needs to contact technical support and leave a request for the repair of a Rostelecom landline phone. This will allow the client to receive a recalculation of the volume of services rendered, and not pay for communication during the entire period of the telephone set malfunction.

The content of the article:

In the recent past, the population used the services of Rostelecom only to receive international and long-distance communications. Today, the range of services provided by the company has become much wider. Now subscribers have access to mobile communications, the Internet, interactive television, of course, serves Rostelecom and home phones. Technology has come a long way since then. Now fixed communication in most regions is based on IP-telephony.

Application modern technologies allowed to significantly improve the quality of communication. But this is not a guarantee total absence problems. Breakdowns do happen sometimes.

Reasons why a phone from Rostelecom may not work

The Rostelecom phone repair bureau highlights some of the most common problems that can lead to the inoperability of a home phone, consider the main ones:

Phone malfunction. It is very easy to check this reason yourself. It is enough to connect another device to the line. If it works, then the problem lies in the device itself. Rostelecom does not repair the phone in this case. The easiest way to solve the problem is to purchase a new device.

Debt. If there is an overdue debt on the subscriber's personal account, then Rostelecom suspends the provision of communication services until the debt is fully repaid. You can find out the status of your personal account on the website using your personal account, at the company's office, by calling the support service or at Sberbank self-service devices. Learn more about how.

Short circuit. Before the arrival of employees of the Rostelecom telephone repair bureau, you can independently check the line located in the apartment for damage. If it is found that two cores are in contact in one or more places, they must be insulated. This will ensure that there is no short circuit and may solve the problem with a non-working phone.

Line break. If you cannot solve the problem yourself, then one of the causes of the malfunction may be a broken telephone line. Nothing can be done here without the help of specialists. Therefore, in this case, it is better to provide Rostelecom phone repair to the company's employees.

Telephone line repair Rostelecom

A subscriber who encounters problems when using communication services should contact the support service or dial the local telephone line repair number from Rostelecom.

Technical support phone number common for all Russia -8-80010-0800 . Using it, you can, among other things, order telephone line repairs from Rostelecom. The telephone number of the local repair bureau is usually specified in the contract.

The operator will help make a phone repair request Rostelecom. After its consideration, a team of specialists will arrive at the installation address to carry out necessary work. Employees of the Rostelecom repair service on site will be able to assess the nature of the malfunction and eliminate it as soon as possible.

Advice. Even if it is planned to solve the problem without the help of Rostelecom specialists, it is better to leave a request for technical support. In the future, this will allow you to receive a recalculation for communication services.

If you use telecommunications services, then at least once you have encountered a situation where the phone stops working. The causes of failures can be very different - both mechanical (associated with a single device), and large-scale, for example, damage to transmission lines. Let's talk about the reasons due to which problems may occur, as well as what needs to be done in cases where the MGTS landline phone does not work.

What to do if there is a problem

Not all subscribers know what measures to take if the telephone connection suddenly disappeared. First of all, the specialists of the Moscow city telephone network recommend checking the integrity of the device and cable directly in the room with the device. It often happens that the wires are kicked and pulled out of the socket, or damaged by the teeth of pets. In the first case, it is enough to restore the connection by inserting the cord into the port of the device, in the second case, you will have to replace the cable.

Didn’t find the cause of the breakdown on the territory of the apartment / house and are sure that the problem is outside the home?

  • Contact by number hotline technical support for subscribers - 8-495-636-03-63. There is no access to a stationary device and the call is made from a mobile device? The combination of numbers you need is the short number 06-36. The contact center operates around the clock, if you failed to get through the first time, try again
  • Explain to the dispatcher in as much detail as possible what the problem is (there are no beeps, the connection is lost, there are extraneous noises in the handset). The more information a specialist receives, the sooner he will understand the cause of the breakdown and solve it. Confirm that there is no damage to your machine or cable itself. The MGTS technical officer will try to solve your trouble remotely, by phone.
  • If the cause of the breakdown remains unclear, the operator draws up a request for a specialist to leave. It is very important to leave the exact address and your contact details to the call center specialist so that you can support feedback. It is also necessary to determine the date and time of the visit that suits both parties.

It is possible that the reasons why the MGTS landline phone does not work are not at all in your device. Line breaks, unfavorable weather, network overload and breakdown of basic equipment at the station - there can be a lot of reasons. In this case, the specialist should announce the approximate time for troubleshooting, after which it remains only to wait.

If the equipment needs to be repaired

If the reason why the MGTS landline phone does not work remains unclear, a technical specialist will visit you at home. Keep in mind that the departure is not carried out by the employees of the Moscow city telephone network, but contractors with whom they cooperate. Based on this, you will have to pay for the visit on a separate tariff scale established by MGTS partners. If you want to make sure that the company is doing a good job, look for reviews on the World Wide Web. Surely you are not the first who needs repair or adjustment of equipment.

The next steps are simple - you are required to be at home at the appointed time. Upon arrival, the master will diagnose your phone and determine exactly where the breakdown occurred. If it is necessary to repair the device or change the telephone cable, the subscriber will have to pay for it. Prices depend on the remoteness of the place, complexity, etc. Is the breakdown located outside the home? It is required to eliminate it without the financial participation of the user.


It happens that the user of the services does not have the opportunity to make a call to the support service. The situation will be corrected by information containing the addresses of MGTS offices. There are more than 20 such salons in Moscow and the region. The exact location of each representative office can be found on the official website of the communications provider. The opening hours and directions to the place are also indicated there.

If you are going to visit the office, do not forget that you will need an identity document. In addition to the passport, you must have an agreement for the provision of telecommunications services. If you have this package, you can contact any of the working MGTS salons and leave an application for a specialist visit.

Important information for legal entities: if the concluded agreement is of a corporate nature, all arising questions should be sent only to certain five offices located: on Vernadsky Avenue, Arbat, Timiryazevsky, Zelenogradsky and Proletarsky.

We examined the actions that need to be taken if the MGTS landline phone does not work. If you are unable to contact the communication provider by phone, feel free to head to the salon, they will definitely help you.

Interesting video - new life home phone.

A landline, or as it is also called a “landline phone”, is far from a luxury, and before the advent of a mobile phone, it was used a large number of population. To date, many people continue to use it, but problems with the operation of the phone still overtake them. There can be quite a few reasons for such problems, but most importantly, you need to know where to go in case of a malfunction on the part of the operator

The company Rostelecom is engaged in the provision of city communications, and accordingly, for problems with the lack of communication, it is necessary to contact this company. And not everyone knows who to call if it doesn't work home phone . But, first you should make sure that the problem is on the side of the provider that provides you with services, and not on your side. After all, there may be such a situation when your telephone is faulty, in this case you should just fix your phone or buy a new one. But it’s a completely different matter when there is a problem with the signal transmission line, in this case it is already necessary to contact the operator directly, more precisely, the service provider of Rostelecom.

Rostelecom technical support phone number

To find out what the problem is, you should try calling Rostelecom's customer support service, there are several numbers for this. First of all - this single number subscriber support 8 800 100 08 00 . This number can be called both from a landline phone and from a mobile phone. Therefore, if you do not have the opportunity to call from your home phone, for example, ask a neighbor, then in this case you can call from a mobile phone. From city numbers, a call to a customer support number is free.

If your phone is designed for Entity, or IP, then you should use a different number for communication 8 800 200 3000 . There is a difference between users who have connected Rostelecom tariffs to their home phone and users who have connected business tariffs to their home phone.

Contact by email

If you are unable to call the Rostelecom support number, then you should use one of the alternative ways submitting an application to the customer support service. What needs to be done for this? You should go to the subscriber contact form, it is located on the official website of the company at rt.ru/service#feedback. First you need to choose your locality in which you are served. Next, you just need to fill in all the fields of the form and describe your problem, in this case, clarify the information why your Rostelecom home phone is not working. The fields available for filling are as follows:

  1. Mobile phone number
  2. Email
  3. Service connection address
  4. What service is being contacted
  5. Topic
  6. The appeal itself

After filling out this form, you need to click the submit button, after which the request will be sent to email companies. Employees of the company will contact you within 24 hours and answer your questions.

home phone not working

If your home phone does not work, and you called Rostelecom, where you were informed that everything was in order with the line, then most likely your telephone set itself is faulty. Checking this is quite simple, well, you don’t need to be a special genius. You need to disconnect the faulty phone from the network. Find another telephone, you can borrow it from neighbors for a while, and connect it to the telephone line.

The connection takes place via a special connector, nothing complicated - just insert the plug into the connector and everything should work. If there are beeps, it means that your phone is faulty and you need to take it for repair or buy a new telephone.

Home phone alternative

There are also alternative forms of communication Lately Mobile communications are replacing landlines. It has its pros, but it also has its cons. Therefore, it makes sense to connect to mobile communications and use it in the future.

The advantages of such a connection in mobility, your mobile phone can be in your pocket, and at the same time you can easily move around. Among the minuses is that it needs to be recharged periodically.