The number of users who use the services of Rostelecom is growing rapidly every day. Already now it is one of the largest not only in Russia, but throughout Europe. This fact is explained by the fact that the population is in demand for the services of providing the Internet, pay TV, home and cellular telephony, and the prices for them are quite competitive.

With so many services and users, every day there are situations that need to be addressed. A service was created to help its customers technical support, which not only accepts applications for equipment repair, but also gives competent advice that helps to fix problems on their own. It works around the clock, and the professionalism and level of knowledge of specialists does not raise any doubts even among very demanding people. Among the telephone numbers by which you can call technical support, there are both free ones, which you can call from any phone, and short ones, which you need to call only from a Rostelecom phone.

Rostelecom support phone numbers

If you have a problem and you do not know how to solve it yourself, then most in a simple way is a call to customer support. In the most major cities Russia has created special call centers that receive calls from all settlements countries. For convenience, each service has its own hotline and special numbers so that a specialist can find a solution to the problem and tell you about it as soon as possible. There are also general phone numbers that you can call with any questions, but let's talk about everything in order.

Rostelecom technical support has two main contact numbers:

    8-800-100-08-00 designed for questions related to connection to any service

    8-800-181-18-30 intended for technical issues for existing subscribers of the company

To see additional and specialized phone numbers, you need to go to the official website and select the region in which you are located.


To on your phone, you can call the short number 118-88 .

To call the Rostelecom repair bureau, you need to dial the number 8-125 .

Subscribers home phone can order long-distance and international calls by number 118-71 .

If you find it difficult to choose a number to call and ask your question, then you can call the free reference service at the number 118-09 .

If the free reference service did not suit you, then there is a paid one, which you can call at 118-99 .

In addition, you can send a telegram by phone. To do this, you need to call the number 11899-844126 .

We have listed only the main technical support phone numbers, but they may differ in your region, so check the information at official website of the company. If your region was not selected automatically or identified with an error, then check it yourself in the upper left corner of the site.

Other ways to contact technical support

It can be quite difficult to get through to Rostelecom's customer support service. If you do not want to wait, you can simply leave a request in your personal account. To do this, go to lk.rt.ru/?action=feedBack and fill in all required fields. Within an hour, a specialist will call you back and try to help you with solving your problem.


It is unlikely that there is a person all over the world who uses the services of any telecom operator and has never encountered various kinds of problems. Breakdowns occur for everyone - infrequently, of course, but they do happen. For their prompt elimination and consultation on issues of concern to subscribers, technical support centers have been created. In this material, we will give recommendations to Rostelecom users - we will list all the numbers that you can contact in case of incorrect provision of services.

Rostelecom hotline phone

Where to call individuals

It should be said right away that technical support for Rostelecom users is carried out at different numbers. Only for calls from residents of Moscow and the Moscow Region, several numbers are allocated. Each of them has its own function: somewhere we can only get general information(often introductory) about the provider's services; employees of other call centers provide comprehensive advice and help to sort out a specific case of breakdown. By the way, there are separate telephone numbers for servicing private, that is, individuals, and legal.

For residents of the capital and the region, the process is complicated by the fact that Rostelecom exists in this territory under the name OnLime - the brand has its own hotline.

8-800-100-08-00 - Rostelecom's hotline, where technical support is provided for users in all regions of the Russian Federation. By calling here, you can get advice on how to connect landline phone, internet or set up digital TV and answers to other common questions. However, the employees of this line will not help in particular situations of breakdown or any malfunction. There are other services for this.

The issues of connecting Rostelecom services are dealt with by the number: 8-800-707-80-00. The operators will accept your application and also clarify whether there is a connection in your house, apartment or office. Please note that the employees of the line do not deal with problems related to the absence of the Internet for some reason.

For questions like these, please contact phone number 8-800-707-12-12. This will help you if:

  • the speed of the Internet connection has suddenly decreased;
  • the Internet does not work - finding out and eliminating the causes;
  • broken equipment;
  • impossibility or some difficulties of connection;
  • the connection is unstable and interrupted;
  • some TV channels disappeared;
  • bugs, glitches in the modem;
  • landline phone not working.

This is where you need to look for full-fledged, comprehensive technical support for Rostelecom subscribers.

Note: the specified number is intended to serve only users of services from the capital and the Moscow region. A complete list of telephone hotlines by region is available on the official website of Rostelecom.

Where to call legal entities

Hotline Rostelecom for technical support legal entities: 8-800-200-3000. It is intended exclusively for corporate users of the provider's services. The issues of connecting various options are dealt with by the call center employees by phone 8-800-200-99-09. If you are interested in questions related to OnLime, you can get advice and support by calling: 8-800-301-01-30. Please note that this is the hotline of OnLime.

These are the basic telephone numbers of Rostelecom technical support. As you can see, several hotlines of a certain specialization and focus operate in parallel, which makes the process of providing assistance prompt and efficient. In order not to experience irritation once again when communicating with operators, be careful when dialing the hotline number.

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The Rostelcom operator provides Internet connection, television, and city telephone services. With any of the systems, a problem can occur, a malfunction occurs. Where do you go if you can't solve the problem yourself? Of course, to the operator providing the service.

Where can I find the Rostelecom technical support number?

  1. If the subscriber has preserved packages from the equipment received from Rostelecom, then they are stylized as an operator. They always have a technical support number written on them, which you can call and quickly fix problems that arise, and get an answer to your question.
  2. Technical support service numbers are specified in the contract for the provision of provider services.
  3. Rostelecom's technical support phone number can be found on advertising brochures, in existing sales offices.
  4. Also, the phone number can be found in media advertisements - numbers for receiving are usually indicated here. background information.
  5. At the Rostelecom office, you can ask for a reference number from consultants.
  6. In many cities and regions, local support numbers are available to users, using which operators will help solve a particular problem in case of emergency. To obtain information on such numbers, you need to contact your local Rostelecom subscriber service office.

The Rostelecom support service posted its details on the official website of the provider. Here you can find all the necessary phone numbers for getting help and just interesting information. Where can I find the number on the site?

  • you need to find the "Support" section in the menu on the site, go to it;
  • in the list of presented combinations, find the desired phone numbers.

Before that, you need to select your region in which the subscriber lives, since there is no single Rostelecom help desk number. The exception is a special number: 8-800-100-08-00. You can call this number from any corner of the country to apply for connection of any service: telephone, Internet, television.

Numbers of reference and information services of Rostelecom

The technical support service of Rostelecom in Moscow and the Moscow region will answer at 8-800-707-12-12. You should not look for it on the official website of the provider, since in Moscow the Internet and television are provided to subscribers under the Onlime brand. It is on the website of the Onlayma operator that you can find the technical support number that you need to call in case of problems with Internet access and television.

If a person just needs to get the information of interest related to the connection, then the Rostelecom support service will not help.

In this case, you will need to use a single number 8-800-707-80-00 or 8-800-100-08-00. According to the registered numbers, everyone has the opportunity to get all the information on connecting television, the Internet and a landline phone, apply for a change in tariff, connection additional services provided by the provider.

Technical support for fixed-line services (for landline phone owners) - +7-495-727-49-77. By calling this number, subscribers can:

  1. Complain about the quality of the landline phone.
  2. Get information about city and country codes.
  3. Find out details about new and old, current tariffs and services of Rostelecom.
  4. Get a certificate of balance and the presence of debt by number.
  5. This number works 24 hours a day without days off and holidays.

When calling the number +7-495-727-49-77, the subscriber will be taken to an automated information service. This service operates 24 hours a day and is designed to receive reference information on communication tariffs, city and country codes, news from Rostelecom, and office addresses.

If the subscriber cannot get through to the registered number, then you should use the backup number + 7-495-727-49-07 - it, like the main number, works around the clock.

If the subscriber wants to connect to Rostelecom, but does not know how to do it, then you can apply automatically:

you need to make a call to a special number 8-800-100-25-25. This service is intended only for subscribers who are natural persons.

You can find out the phone numbers of reference and information services of Rostelecom in a particular city and region:

  • by going to the Rostelecom website;
  • in the item "Support" you need to specify the name of the region or locality;
  • go to the "Support - All contact information" section.

In response to the operation, all phone numbers operating in the specified region (city) will appear in the window.

On the Rostelecom website, each visitor has the opportunity to ask a question on a particular problem, get an answer to it as soon as possible. You just need to use the form feedback.

Rostelecom rightfully owns the “title” of the largest telephone operator and Internet provider in the Russian Federation. The company has provided maximum two-way communication with its customers to resolve emerging issues.

The operator of the company is in touch with you 24 hours a day! There are no additional charges for calls! You only need to decide on the problem and dial the number of the Rostelecom operator from those presented below.

How to call a "live" operator Rostelecom

So that you can resolve your issue regarding Rostelecom services as quickly as possible, the company has prudently created departments to help users. An employee of the service will answer the question if you dial one of the multi-channel phone numbers:

    "Call to single number operator Rostelecom"

    Unified support service - you can directly call the Rostelecom operator using one of the official numbers - 8 800 100 08 00, as well as 8 800 18 11 830.

    "Call to the phone of the Rostelecom operator by department"

    Technical support service for equipment - you will receive competent advice on setting up equipment; and also - on all issues of a technical nature related to the provision of access to the World Wide Web, Interactive TV and so on. You can contact a specialist to set up the equipment by calling the toll-free number: 8 800 70 71 811 .

    Sales service - You can inquire about the company's services and make an application for their connection by calling: 8 800 10 00 800 .

    Help Desk - You will be informed about tariff plans and services provided by the company. You will be able to find out the status of the account, the conditions for concluding contracts and activating the "Promised Payment" service. If there are complaints about the work of the operator, they will be accepted by you. It remains only to call the number of the operator Rostelecom 8 800 70 71 800.

    Auto-informing service - You will learn about changing the tariff package for local telephone service and the Internet (applies to individuals). Operator phone 8 800 70 73 333.

    Service for mobile subscribers - All subscribers can call the operator Rostelecom at 8 800 30 01 802.

    Support service for CDMA communication users - 8 800 45 00 156; provided for information support free number 8 800 45 00 159 .

    Internet Help Desk - For broadband Internet access, you can call 8 800 30 01 803 .

    Claims Service - All complaints regarding the actions of salon employees, help desks accepted by phone 8 800 30 01 817 .

    In addition to the above list of numbers, in the regions of Russia you can use additional local numbers, which can be easily found on the Rostelecom contact page. Select your region at the top left.

    "Call to Rostelecom operator abroad" If you are in the international roaming mode abroad, then use the number +7 902 18 81 810 (the dialing format must be international!). There is no call charge.