The number of subscribers using communication services from Rostelecom is growing every day. This fact says a lot: the operator's prices are quite affordable and affordable for most of the population, regardless of their financial position, the set of services is regularly updated and periodically improved, new promotions and offers appear, the range of functions provided is constantly expanding

Of course, it is quite natural that with such a huge breadth of the provider's activities and an impressive number of its clients, situations are created daily that require the intervention of specialists. To resolve any questions about the provider's services (and there are many: home and Mobile Internet, cellular and city calls, private and corporate tariffs, etc.), a special Rostelecom operator help desk, which answers customer calls around the clock on any day.

In order for their advice to be competent and useful, the operator recruits a very professional staff who is able to politely and clearly explain to people who contact the technical support service what the essence of their problem is and how to fix it with the least effort, time and money.

Helpline numbers

There are several ways to contact specialists, the most popular of which is a call from the phone. The following numbers work for subscribers:

  1. By calling the number 8-800-100-08-00 , the client will receive full information about connecting and disconnecting all possible services.
  2. Service by number 8-800-181-18-30 answers technical questions of the operator's users.
  3. Typing 118-88 , you can find out about the balance on your account.
  4. If you encounter a device failure, then to order a repair, dial 8-125 .
  5. Those users who prefer landline phone, can order long-distance and international calls by number 118-71 .
  6. Service 118-09 is standard and universal for all problems that occur in working with equipment and services.
  7. On the paid basis help desk works 118-99 .
  8. To send a telegram voice message, dial 11899-844126 . This list contains the most basic numbers that receive the largest number calls from network subscribers.

A complete list of numbers can be found on the provider's website. Help desks are also categorized by areas and characteristics.

How else can you contact a specialist

A call to the provider's studio is basic, but not the only way get qualified help on communication issues. In addition, even when using calls, difficulties can arise: waiting too long for a call to be accepted or a paid consultation. To use another option (leave your application in your personal account on the site), open the page lk.rt.ru/?action=feedBack and fill in all required information.

After receiving and processing your application (usually this process takes about one to two hours), a member of staff will call you back. help desk and advise you on any issue. In addition, to visit available service centers provider Rostelecom on weekdays during business hours. There, competent specialists will find a way out of this situation.

Personal Area

Of course, online consultation is a very popular way to communicate with network employees. This opportunity is received by all, without exception, subscribers of the Rostelecom operator who have personal page. If the answer of the operator does not suit you or remains not completely clear, you can call a specialist within your area.

To do this, in a special section, indicate your place of residence (it is enough to enter only the city and region), and you will immediately see information containing the numbers of reference services in your region. They can be both free and paid (paid are marked as such). If the subscriber is in international roaming, the call is made in the international format.

Additional Information

You can get an answer to your question at any branch of the operator in your city or by calling any service. However, it is worth considering the fact that the prices for all types of communication and services provided can vary significantly in each area, so for more accurate information, please contact technical service in your area.

In addition, some services are available only in certain regions, the connection of others is available only subject to the obligatory conditions, some works are performed for an additional fee (depending on the complexity of the work). Be sure to clarify your requirements to the employee.

Reference numbers in Rostelecom - 3.8 out of 5 based on 16 votes

Digital television, home phone and the Internet from the largest Russian provider Rostelecom can malfunction - there are a lot of reasons for this. To deal with problems, a Rostelecom help desk was created, where experienced consultants work. It is they who provide subscribers with assistance in eliminating various difficulties. And from our review you will learn how to get through to the help desk of this operator.

Help Desk Rostelecom

8-800-100-08-00

Numbers for individuals

The operator Rostelecom has two main categories of users - individuals and corporate clients. They offer separate rates and services. Accordingly, there are two separate help desks for both categories. One call center works for individuals, and the second one for legal entities and entrepreneurs.

For all subscribers who are individuals, there is a single Rostelecom help desk for connection issues and tariffs. Here you will not be provided technical support, but they will be happy to answer any other questions - you can ask them at 8-800-100-08-00. This number works in all regions of Russia, and not only in Moscow and the Moscow region. Most often, it is called by future customers who are just planning to become subscribers.

Now you have a Rostelecom phone for inquiries, but in most cases we do not need inquiries, but technical support. There is one subtlety here - in the capital, Rostelecom services are offered under the OnLime brand, and this brand has its own phones to assist future and already established subscribers. Here are the numbers:

  • 8-800-707-80-00 - for connection questions;
  • 8-495-981-66-89 - for technical issues.

The first Rostelecom help desk number is intended for those who are just planning to use the provider's services. Here you can get advice on tariffs, clarify the coverage area, ask consultants about the connection procedure.

Any technical questions are asked by the second number of the Rostelecom help desk:

  • Internet does not work;
  • Decreased access speed
  • Digital television fails;
  • Some TV channels do not work;
  • Certain resources do not open;
  • Unable to use additional services;
  • "Personal account" does not work;
  • Broken subscriber equipment;
  • Home phone does not work, etc.

Moreover, on the operator's website, in the "Help" section, you will find Rostelecom's guide to various issues . Here are answers to all the most popular questions, which allows you to do without the help of consultants.

Rooms for corporate clients

If you are corporate client, help desk phones will be different for you. They do not consult individuals and do not answer their questions. Let's see what these numbers are:

  • 8-800-301-01-60 - here any questions are asked regarding the connection of services for corporate clients (these are Internet and IP-telephony);
  • 8-800-301-02-60 - Rostelecom's reference for already established business users. Here questions of a technical nature are asked;
  • 8-800-200-99-09 - connection questions for representatives of large businesses;
  • 8-800-200-30-00 - Rostelecom's technical help desk for large businesses.

Be sure to write down these phone numbers if you want to have constant access to the operator's help desks.

Calls to all phones presented in this review are completely free of charge - this applies to both individuals and corporate clients.

Rostelecom company in Lately came out on top in the provision of telephony, Internet and television services. In order to be able to use the necessary service, you must at least know about it.

Among the company's services are broadband Internet access, television, which is provided on a paid basis. At the same time, the number of customers is growing every year. On the Russian market Rostelecom is recognized as one of the leaders. Among the users are not only ordinary citizens, but also corporate clients.

Agree, not every client can contact the office of the company in order to resolve all the issues that have arisen. That's what it was designed for. free number phone.

8-800-1000-800 is the hotline number where you can get all the information, while you do not need to contact the office. The number can be dialed either in the format 8 800 100 0 800 or in the format 78001000800.

Benefits of Call Center Service

You can find out the mass by the hotline number various information, solve problems.
  • The customer support center operator is provided with any information that you need.
  • Thanks to a single phone number, multi-channel dial-ups were created, while on each line the client receives the information that he needs.
  • Calls received by employees from all over Russia are processed by support centers, which are located throughout the country a large number of.
  • Besides single number, in each region it is possible to get through to the operator of your city. It is enough just to decide on the city where it is easier for you to get through. So, for example, in the city of Voronezh you can call the number

What can be found on the hotline?

All that is required of you as a client of the company is to tell the employee your contract number, phone number or address at which you have any questions.

The call to the technical support number may be delayed if the queue is large.
  1. If you have problems with connecting to the Internet, you can contact the CPC and clarify the information. If there are no restrictions on the line, then the employee will diagnose the connection with you directly by phone and help resolve the issue.
  2. If you have a question about the tariff plan (this applies to the Internet, television, landline phone), the employee will help you choose the tariff that is right for you.
  3. Information is also provided on general issues: where the company's offices are located, what can be done in a given situation.
  4. In addition, clients are provided with assistance in using their personal account, in activating or deactivating services on their own without the help of employees.

Rostelecom support line problems

  • Slow Internet speed or its complete absence;
  • When viewing interactive television, there are problems with the image quality of the picture;
  • Financial question - what is this or that amount charged for, is the subscription fee calculated correctly;
  • Problems that may occur on the equipment.

If a client has a question about any services provided by Rostelecom, he can always turn to the hotline for help, as it works around the clock.

Turns out I'm a dumbass! Self-critical? Yes. Well, what else can you call a person who for a long time sincerely believed that it was easy to get through to Rostelecom's technical support?

In fact, it is very difficult, I assure you! Moreover. Many argue, not without reason, that

it is almost impossible to get through to Rostelecom technical support!

This, of course, is not entirely true. It is still possible to get through, although it is difficult. Checked it personally.

There are several ways, and each has its own nuances. These are the nuances I will tell you today.

It all started with the fact that quite recently I sincerely thought that there would be few people willing to argue with the fact that Rostelecom is not only one of the largest and most popular Russian telecom operators, but also one of the most reliable.

Until he joined them! Now I'm not at all sure about it. "Kosyachit" Rostelecom no less than others. And maybe more. It seems like "there is a hole in the old woman."

Either the home Internet “crashes”, then the connection speed disappears, then the television turns off. And it happens that the cost of services changes without our knowledge.

In general, despite all the advantages of Rostelecom, we often need the help of their technical support specialist.

It is for such assistance that a hotline phone has been created in Rostelecom, according to which, as stated, the Rostelecom support service will always help us with solving any problems.

They themselves claim that the hotline in Rostelecom works efficiently and stably, so contacting the Rostelecom operator, as a rule, does not present any difficulties.

But is it really so?

That's just about Rostelecom support phone and I will tell you in this article.

Some advantages of Rostelecom technical support

Yes, yes, don't be surprised. There are few advantages, but they are also there.

1. Technical support by Rostelecom works around the clock Therefore, you can contact a specialist with your question at any time of the day or night.

And further. Note!

All calls to the operator Rostelecom free both landline and mobile phones!

2. What issues does the Rostelecom customer support service help to solve? There are a great many of them - they include all problems related to communication services interactive television or access to the Internet.

It is believed that qualified specialists in the Rostelecom call center will be happy to answer any of your questions regarding the provision of company services.

However, that is just how it is. And the reality, as always, is far from ideal. Done with pluses

Now cons

There are two main disadvantages.

1. Not only me, but also many other subscribers have experienced in their own skin that Can't get through to Rostelecom tech support. Well, more precisely, almost impossible. Actually it is possible, but very, VERY long.

And it is also very important to know exactly the phone number to call.

Because there are a lot of these technical support numbers in Rostelecom. (More on that below) And you probably experience the biggest disappointment not when you “hang” on the phone for half an hour, waiting for the operator’s response. And at that moment, when, having finally stated your problem to a live operator, you hear in response: wait, now I will switch you to ...

In response, I would like to first throw the phone at the wall, and then make a personal visit to their office. To express in the eyes everything that I think about them.

2. In a number of issues, the “specialists” of the Rostelecom hotline do not are not experts.

Perhaps these girls were even taught something. They are well versed in tariffs, connection conditions and payment for services. They even know to advise you to reboot your modem or router.

But often they simply go away from answering and solving your problem. Especially if your problem is really serious, or does not fit into their patterns.

However, there is still nowhere to go. Have to call. And here, as I said a little higher, it is very important to understand exactly where to call.

So what is Rostelecom's technical support number anyway?

And in Rostelecom there is more than one technical support phone - it works multiple phone numbers at once, by which you can call the operator Rostelecom, and get competent advice.

There is probably something positive in this. It is not for nothing that Rostelecom has created many technical support services for its customers, right? Each of these services has your own phone number where you can call the operator.

To contact the Rostelecom operator, simply call one of these numbers .

Rostelecom hotline, phone 8800:

  • The most convenient way to contact Rostelecom technical support is hotline number 8 800. This is a free federal number customer support services - 8 800 181 18 30 .
  • Rostelecom technical support service. Consultation on any technical issues, including cellular communications, television. This also applies to technical support Rostelecom Internet. Setting up equipment and calling a specialist at home. - phone number 8 800 707 18 11 .
  • You can order the connection of services or find out information of interest about the services provided by Rostelecom in sales service by calling on the phone 8 800 100 08 00 .
  • If you need to find out any information about the tariffs for the services provided or their conditions, the conditions for drawing up contracts or you have a claim against the company, you can contact the specialists Help Desk. In this case, you need the operator's phone number in Rostelecom 8 800 707 18 00 . More can be found on this number detailed information about the status of your personal account and payments made.
  • General short phone number help desk cellular communication – 111 .
  • Autoinformer tell you how to remotely change tariff plan for landline telephone and Internet services, if you dial 8 800 707 33 33
  • service CDMA cellular customer support waiting for you on the phone 8 800 450 01 56 .
  • If you are a CDMA subscriber and have any questions regarding this service, please call 8 800 450 01 59 - qualified service technician information support for CDMA subscribers will gladly answer all your questions.
  • Technical support for CDMA cellular subscribers available by phone 8 800 450 01 56
  • If you have any questions about the service broadband internet access provided by Rostelecom, it is recommended to contact the number 8 800 300 18 03 where you can always get detailed advice.
  • You contacted the customer support service, but the work of the operator did not suit you? For filing complaints and various claims phone number created 8 800 300 18 03 .

These phones, as you already understood, work throughout Russia. For example, I, who lives in St. Petersburg, to call Rostelecom St. Petersburg, the technical support phone must also be selected from the above.

How to call a Rostelecom operator in international roaming

Well, okay, there are many ways to contact the Rostelecom operator in Russia - figured it out. But what to do if you are abroad?

How can I contact representatives of the mobile operator Rostelecom if you are in international roaming?

Yes, almost exactly the same! Again, the Rostelecom support service will help you, the phone number of which in this case will be slightly different. But also free.

Yes Yes! It is enough to call the phone number in Roaming +7 902 188 18 10 . IS FREE!!!

The only thing you should pay attention to is that you should dial the number of the Rostelecom operator in this way - in the international format, that is, through +7.

When there is no phone at hand ...

And in conclusion, a few words about the fact that there is still an Internet support service in Rostelecom.

It is needed in cases where it is not possible to call Rostelecom operators on a hotline. It happens that the phone breaks down or is lost. And even worse - there are suspicions that your phone was stolen, and this bastard got access to your SIM card and personal account. What to do in such cases?

First of all, don't panic! You have a chance to get a full consultation of a specialist if you have access to the Internet. This is where it will help Hot line Rostelecom Internet.

You can promptly ask the hotline specialists any questions in the “Personal Account”, on the “Contact Support Service” page.

Maybe this is the only one real way contact Rostelecom technical support, huh?

Have you been able to call them?

It is simply impossible to use the communication services of the Rostelecom provider, but not experience any problems at the same time (as is the case with any other provider). Problems arise infrequently, no one is immune from their appearance. The Rostelecom hotline, created to solve these problems, works for all subscribers using certain provider services - these are Internet services, digital television and home phone. And in this review, we will consider all the phones you need to urgently solve problems and fix breakdowns.

Rostelecom Hotline

8-800-100-08-00

Numbers for individuals

Technical support of Rostelecom in Moscow and the Moscow region is distributed across several telephone numbers. Somewhere they can only give us general information about any services and products of the provider, and somewhere they can provide full technical support. The matter is complicated by the fact that Rostelecom's hotline operates on some numbers to help private clients, while others provide support to legal entities.

In addition, on the territory of Moscow and the Moscow Region, the provision of services is carried out under the OnLime brand, and there are their own hotline phones. So that you do not get confused in the current numbering of call centers, we will tell you how and what phone numbers you need to call Rostelecom for help.

The main telephone hotline of Rostelecom for individuals is 8-800-100-08-00. There is a general reference for all regions. On this hotline they give advice on connecting a home phone, the Internet or digital television, and answer some other questions. In general, it is useless to look for specialists here who could suggest why ping has increased or access speed has dropped - completely different numbers work for this.

If you have questions related to connecting services, the Rostelecom hotline number 8-800-707-80-00 will help you. Call here if you want to find out if there is a connection in the house or if you need to leave a request for connection. Please note that you don’t need to call this number and say “I don’t have Internet access” - specialists of a completely different profile are sitting here, dealing with completely different issues.

But if you call the hotline at 8-800-707-12-12, then here you can ask questions about any technical issue:

  • Internet does not work;
  • Decreased speed;
  • The equipment is broken;
  • There were problems with the connection;
  • Communication periodically breaks;
  • Some TV channels do not work;
  • The modem has deteriorated or turned off;
  • Home phone stopped working, etc.

That is, it is at this number that the real hotline of Rostelecom is located.

Please note that this hotline number is only valid for subscribers from Moscow and the Moscow region. If you live in another region, go to the Rostelecom website and check the support number for regional users.

Numbers for legal entities

Rostelecom's technical support service for legal entities is located at 8-800-200-3000. Call here only if you are a corporate client of the operator. For calls on connection issues, dial the hotline 8-800-200-99-09. As for support and connection for business users of OnLime, all questions should be addressed by phone 8-800-301-01-60 - there is a hotline of OnLime (but not Rostelecom) on the Internet and IP-telephony for corporate clients.

Now you know how to call Rostelecom technical support. Several hotlines operate here at once, designed for a variety of categories of clients - individuals and legal entities. When addressing here for any questions, try not to confuse the hotlines, otherwise it will be difficult to get qualified assistance.