If you use Rostelecom, the technical support hotline will be very useful in the future. It is so important to get prompt and timely help from specialists in order to solve all the problems that arise.

There are several reasons to contact the contact center specialists:

  1. No internet access.
  2. There was a problem with the TV.
  3. Does not work home phone.
  4. Low data rate.
  5. Unable to access some resources.
  6. Access problems.
  7. The router is not transmitting a signal.
  8. The settings are off.
  9. Unable to login Personal Area.
  10. It is not possible to connect individual services or change the tariff.
  11. It is not possible to make a payment at the moment.
  12. You need to request certain information.
  13. You need a specific service that you would like to receive through a contact center specialist.
  14. Other situations in which it is impossible to do without the help of an employee.

These are just a few reasons to call support. In fact, there may be even more of them, so when various problems arise, it is so important to quickly contact the specialists.

Rostelecom: hotline for individuals

If you need help technical support, then for individuals exists common room 8 800 100 08 00 . You can call it from anywhere in Russia, having received all the information of interest.

What information may be requested from you by a contact center employee:

  • Account number.
  • Address.
  • Personal data of the person for whom the contract was drawn up.
  • A codeword.

Therefore, before contacting technical support, it is worth clarifying the l / s number for it to be provided to a specialist. According to this parameter, further data verification is carried out, the whole procedure takes a minimum of time.

For legal entities

If your company uses Rostelecom, a technical support phone number will be required when difficult situations. It is extremely important to promptly resolve the problems that have arisen so that they do not affect the further work of the organization.

Dial 8-800-301-02-60. After a while, a specialist will answer you, he will study the situation and provide assistance. You will be able to eliminate unpleasant phenomena and restrictions in the services provided, which adversely affect the functioning of the company.

Providing Help Online

The main disadvantage of a standard technical support service is a long wait. In the evening, at maximum load, you can wait on the line for 10-20 minutes until a specialist answers. Therefore, more and more users are looking for a way to contact employees online.

You can go to the official website in your personal account, use the feedback form. Enter your number and question in it. A specialist will contact you shortly and provide assistance.

Another option is to download the My Rostelecom application. In it, you can get help from the technical support service in a separate chat. You will need:

  • Go to the official app store on the platform.
  • Find the program and install it.
  • Get authorized.
  • Go to the chat tab.
  • Enter your question.
  • Wait for the specialist to get in touch and his answer.

One advantage is that you do not have to wait for a response from an employee in the program. When he gets in touch, you can go to the application and read the message from technical support. This solution can significantly save the user's time. "My Rostelecom" provides many other useful functions. Subscribers of the company should download the program and evaluate its convenience.

The number of subscribers using communication services from Rostelecom is growing every day. This fact says a lot: the operator's prices are quite affordable and affordable for most of the population, regardless of their financial position, the set of services is regularly updated and periodically improved, new promotions and offers appear, the range of functions provided is constantly expanding

Of course, it is quite natural that with such a huge breadth of the provider's activities and an impressive number of its clients, situations are created daily that require the intervention of specialists. To resolve any questions about the provider's services (and there are many: home and Mobile Internet, cellular and city calls, private and corporate tariffs, etc.), a special Rostelecom operator help desk, which answers customer calls around the clock on any day.

In order for their advice to be competent and useful, the operator recruits a very professional staff, able to politely and clearly explain to people contacting the technical support service what the essence of their problem is and how to fix it with the least effort, time and money.

Helpline numbers

There are several ways to contact specialists, the most popular of which is a call from the phone. The following numbers work for subscribers:

  1. By calling the number 8-800-100-08-00 , the client will receive full information about connecting and disconnecting all possible services.
  2. Service by number 8-800-181-18-30 answers technical questions of the operator's users.
  3. Typing 118-88 , you can find out about the balance on your account.
  4. If you encounter a device failure, then to order a repair, dial 8-125 .
  5. Those users who prefer a landline phone can order long-distance and international calls by number 118-71 .
  6. Service 118-09 is standard and universal for all problems that occur in working with equipment and services.
  7. On paid basis help desk works 118-99 .
  8. To send a telegram voice message, dial 11899-844126 . This list contains the most basic numbers that receive the largest number calls from network subscribers.

A complete list of numbers can be found on the provider's website. Help desks are also categorized by areas and characteristics.

How else can you contact a specialist

A call to the provider's studio is basic, but not the only way get qualified help on communication issues. In addition, even when using calls, difficulties can arise: waiting too long for a call to be accepted or a paid consultation. To use another option (leave your application in your personal account on the site), open the page lk.rt.ru/?action=feedBack and fill in all required information.

After your application has been accepted and processed (usually this process takes about one to two hours), a member of the Help Desk will call you back and advise you on any issue. In addition, to visit service centers of the provider Rostelecom are available on weekdays during business hours. There, competent specialists will find a way out of this situation.

Personal Area

Of course, online consultation is a very popular way to communicate with network employees. This opportunity is received by all, without exception, subscribers of the Rostelecom operator who have personal page. If the answer of the operator does not suit you or remains not completely clear, you can call a specialist within your area.

To do this, in a special section, indicate your place of residence (it is enough to enter only the city and region), and you will immediately see information containing numbers help desks in your region. They can be both free and paid (paid are marked as such). If the subscriber is in international roaming, the call is made in the international format.

Additional Information

You can get an answer to your question in any branch of the operator in your city or by calling any service. However, it is worth considering the fact that the prices for all types of communication and services provided can vary significantly in each area, so for more accurate information, please contact the technical service in your area.

In addition, some services are available only in certain regions, the connection of others is available only subject to mandatory conditions, some works are performed for an additional fee (depending on the complexity of the work). Be sure to clarify your requirements to the employee.

Reference numbers in Rostelecom - 3.8 out of 5 based on 16 votes

Rostelecom is the largest and most famous provider interactive television on Russian territory. The company offers a wide range of services and has many clients. The RTK provider improves its service every month and offers new services that are even more profitable than before. This not only attracts the attention of subscribers, but also causes a huge number of questions. How to call the operator Rostelecom free number?

The Russian provider strives to provide the highest quality services and develop a clear interface for their use.

Many of the company's customers have questions that relate to the functionality of the system. Often there are technical difficulties, and many users cannot understand even the most basic issues. To help customers, RTK-provider has created a support center. Users who will know how to contact operators will be able to get an answer to any question.

How to call a Rostelecom operator from a mobile phone for free? To get a quick answer to a question. You need to find the number of a specialist responsible for a specific list of services.

The provider provides both paid and free numbers.

When there are questions about digital television or internet connection, you should call service center"OnLime". This environment has its own technical support. Specialists can be reached on the following numbers:

  • 8-800-707-80-00 - Internet connection and interactive TV. The operator will fill out an application and provide all the necessary background information.
  • 8-800-707-12-12 – consideration of all possible problems with digital television or internet services. This number is absolutely free. Consultants will not only answer user questions, but also provide step by step guide when necessary.

For clients living outside of Moscow and the region, a different number is provided - the same for all regions: 8-800-100-08-00.

How to call Rostelecom about a home phone

If you have questions about home telephone communication, it is recommended to dial +7-495-727-49-77. Operators in this case accept verbal claims and applications to solve a particular problem in the quality of communication services. From landline numbers, the call is made free of charge when making a call from a cell phone, debits from the balance are carried out according to tariff plan subscriber.

Please note that this number has an automatic service to inform customers.

By switching your phone to tone dialing mode, the subscriber can get an answer to an existing question in a matter of minutes.

By calling 8-800-100-08-00 you can leave a request to connect services. You can call this number at any time convenient for the client.

How to contact a mobile operator - free of charge from mobile and landline

You can contact the company representatives free of charge using the short numbers of the contact center: 000 or 611. In this case, the subscriber will have to wait some time to contact the operator. If necessary, you can leave a request for a call back. The first available operator will contact you to resolve the issue.

If the subscriber is in roaming, then you can call: +7-908-221-00-413. WITH mobile phone- 8-800-100-25-25, and from the city - 8-800-300-18-01.

Rostelecom cares about each client, therefore it provides high quality services.

To solve emerging problems, the company provides an opportunity to call the customer support center and solve it in a matter of minutes. You do not need to independently look for ways to solve technical problems. Call specialists who will explain step by step what should be done or help resolve the issue remotely.

Rostelecom is the largest telecommunications service provider in Russia. The company also acts as an Internet provider, connects the services of analog and interactive TV, landline phones. To solve customer problems in all these areas, a technical support service was created.

To get on the customer service line, you need to dial Rostelecom's phone number - 8 800 100 08 00, and then wait for a connection with one of the operators.

If the operator cannot help, he will redirect you to another operator or connect you to the department that is more competent in solving the subscriber's problem. In other words, this is the starting point in any situation.

The Internet is buggy, the phone does not work, the TV from Rostelecom does not show - we call here. If they can’t decide there, they will redirect to where they can. Most of the problems - disconnect, connect the tariff, check the status of the account, balance, etc., can be solved thanks to a call to this one number.

What to expect from technical support, its pros and cons

It’s worth starting with a good thing, you can call support from your mobile and landline phone absolutely free from anywhere in Russia. And it also works in roaming. In addition, you can call at any time of the day - those. support works around the clock.

Separately, it is worth mentioning the shortcomings of the Rostelecom support service.

  • Contacting the necessary department, or rather, its operator, can be problematic, which is facilitated by long periods of waiting and connection.
  • Rostelecom technical support is the least likely to provide you with the necessary technical assistance without calling a wizard. In most cases, you will receive template responses, such as: reboot the router, follow the instructions described in that section, and so on. Unless you come across an operator who understands this, and there are very few of them.
  • Often they can switch from operator to operator, if it is impossible to solve the problem, which also takes a lot of time and does not help to solve the problem.

Information that can be obtained if necessary in the help desk

By contacting the technical support of the operator, you have the right to receive information:

  • about the performance of a particular service,
  • setting up the subscriber's office,
  • leave a request for line repair if damage to the network or equipment is detected.

You can also order, refuse the services and tariffs of mobile communications, the Internet, TV and entire service packages during a conversation with a Rostelecom employee.

There are separate rooms for legal entities- offices and physical - ordinary users.

Don't know the hotline number for your city or region? Then call the national

It works for all cities, if anything, they will simply tell you the number you can call in those. support for your region.

For St. Petersburg there is a separate number of Rostelecom free reference -

for fixed phones.

In the Moscow region you can dial from your mobile or get technical support after dialing a short number. CDMA users - .

These numbers can be obtained general information, change the tariff and so on:

  • Find out the reason for crediting and debiting funds.
  • Get information on errors that occur during connection.
  • Find out why the Internet speed has decreased, TV does not show, there is no telephone connection, this or that site does not load.
  • Solve some problems with setting up various equipment.
  • Order additional services.

Reference numbers for legal entities

For legal entities that are interested in connecting any Rostelecom service, the hotline is available at

IN Russian Federation and the offer of new services, services and tariff packages are a constant source of questions from consumers who are unable to independently understand the flow of information. The undoubted benefits of the emergence of a particular new service can only be appreciated when the client knows enough about it to become a consumer of this service. In this regard, the timely familiarization of people with the novelties of the market is of paramount importance.

All the methods proposed below for obtaining an answer to the questions posed are available to all subscribers, regardless of the form of their service. Anyone can apply at a convenient time for themselves, on weekdays and weekends.

How to call the operator Rostelecom

The official website of Rostelecom provides all the information necessary for connecting and configuring services, including the appearance of new products on the service market cellular communication.

  1. Let not the fastest, but reliable method. Of course, sometimes you have to wait quite a long time until the consultant is free, but the completeness of the information received is worth it. You can only get through from Rostelecom numbers. To contact the support service, just dial 611, after which, after waiting for an answer, you can ask your question.
  2. For users who are abroad, Roaming also provides the opportunity to ask a consultant a question - you just need to dial the number + 7 908 221 00 413.
  3. It is also possible to call from a landline phone. For this, a single number is provided for all - 8 800 300 18 01. You can call 24 hours a day, free of charge.
  4. You can also try the official company number 8 800 1000 800.

Do not forget to use your personal account Rostelecom. This self-service system allows you to perform many operations related to the use of the company's services without spending time, including the ability to ask a question that interests you by addressing it to the support service.

If you are not satisfied with the amount of information received when contacting by phone, there is always the opportunity to seek clarification from the staff of the service center.

If you have an IMPORTANT or very URGENT question, ask!!!

Rostelecom Help Desk

The dynamic development of the company, the improvement of the services provided and maintenance allows to attract more and more customers. In the network of company stores you can not only purchase the necessary goods, but also consult on your questions. Existing in many regional offices are designed to convey the necessary information to users and potential customers and provide them with all possible assistance and support. However, in addition to regional offices, you can use other sources to obtain the necessary information. All numbers of various Rostelecom services can be found by going to http://perm.rt.ru/service/contact_info/total_info/info_services

Rostelecom is one of the largest operators of interactive television and broadband Internet access. The number of users of the services of this provider has millions of subscribers in Russia and the CIS countries, so the question of how to call the Rostelecom operator is quite often of interest to the company's customers.

The huge scale of this operator's activities also affects the work of the support service - it is constantly being improved in order to promptly provide assistance to subscribers on any issues related to the provision of company services. Since you can contact the Rostelecom operator in a simple way, you should take note of it in order to get expert advice at any time.

We call the operator Rostelecom

Rostelecom's customer support service works around the clock, and advise users only professional specialists companies. Technical support works around the clock, and since you can call Rostelecom completely free of charge, this provides an opportunity to freely get an answer to your question or use the help of professionals in setting up equipment.

Multi-channel hotlines have been created for the company's clients, allowing them to process great amount calls as quickly and efficiently as possible. Thanks to the professionalism and responsible approach to customer service of the company, you can always reach the operator - on any day of the week, at any time of the day, even with a negative or zero phone balance. Each subscriber's call is directed to the appropriate technical service department for a quick solution to the problem.

Rostelecom's multi-channel information and technical support phone works around the clock, and the call is free of charge from any corner of Russia at the number: 8-800-100-08-00.

By this number you can get advice and find out all the details about the company's services, tariffs, current special offers, contracts. By the same phone, you can call a specialist to set up the equipment or receive instructions for independently solving technical problems that have arisen, apply for connection / disconnection of services and receive information and technical support in many other areas of the company's activities.

If you do not know your phone number from Rostelecom, check out.

Every ISP has a technical support service, since it is simply impossible to do without it. Subscribers often have problems that require the intervention of specialists. And they start calling their ISP's hotline. Internet technical support from Rostelecom is always ready to solve the most difficult issue or send repairmen to fix any malfunction. Let's see how to get through to technical support.

The Rostelecom Internet support service is able to solve any problems of subscribers. It works around the clock, so you can call here at any time of the day or night. Be sure to call here if you have any problems with your internet connection:

  • Subscriber equipment (modem, router) does not work;
  • Some resources (or all at all) do not open;
  • Access speed is lower than declared according to the tariff plan;
  • There were problems with payment for services;
  • An incomprehensible debt has arisen;
  • Personal account does not work;
  • Unable to change tariff plan;
  • Additional services are not included.

Internet support from Rostelecom will solve any problem that has arisen. The timing of the solution depends on many factors - some breakdowns are eliminated instantly, and some cannot be dealt with in a day.

On the territory of Moscow, the services of the Internet provider Rostelecom are provided under the OnLime brand known to many Muscovites. Therefore, for all questions, you should contact OnLime specialists - they are responsible for access to the World Wide Web. If you are just going to become a subscriber and you have any questions, you can ask them by phone 8-800-707-80-38. Please note that this line does not deal with other issues - only connection.

Internet technical support phone from Rostelecom (OnLime) - 8-800-707-12-12. Be sure to write down this number in your phone book, because when your Internet breaks down, you will not be able to check it on the website of your provider. Please note that this line is intended for already connected subscribers. Technical support works here not only via the Internet from Rostelecom, but also for other services - this is television and telephony.

Internet from the leading Internet provider in Moscow is used not only by ordinary subscribers, but also by corporate clients. And they, too, may have problems accessing the Internet. For corporate clients belonging to the small business segment, the following phone numbers for technical support of Rostelecom (OnLima) work:

  • 8-800-301-01-60 - this hotline is aimed at legal entities and entrepreneurs who just want to become subscribers. In other words, connection issues are resolved here;
  • 8-800-301-02-60 - this line is intended for established corporate clients. Call here if you are unable to connect to the Internet from Rostelecom (OnLime) - technical support specialists will always come to the rescue and give all the necessary advice.

For representatives of the large business segment and state companies there is a separate technical support for the Internet from Rostelecom. She is on the line number 8-800-200-3000. Call here if any of your services for large corporate clients is not working for you. It also resolves issues of connecting new legal entities.

If you are an individual and you cannot get through to Internet technical support, you do not need to try to call other Rostelecom numbers - they will not help you here. In case of problems with dialing, try calling later - it is likely that the hotline will become free.

It is simply impossible to use the communication services of the Rostelecom provider, but not experience any problems at the same time (as is the case with any other provider). Problems arise infrequently, no one is immune from their appearance. The Rostelecom hotline, created to solve these problems, works for all subscribers using certain provider services - these are Internet, digital television and home telephone services. And in this review, we will consider all the phones you need to urgently solve problems and fix breakdowns.

Rostelecom's technical support in Moscow and the Moscow region is distributed over several phone numbers at once. Somewhere they can only give us general information about any services and products of the provider, and somewhere they can provide full technical support. The matter is complicated by the fact that Rostelecom's hotline operates on some numbers to help private clients, while others provide support to legal entities.

In addition, on the territory of Moscow and the Moscow Region, the provision of services is carried out under the OnLime brand, and there are their own hotline phones. So that you do not get confused in the current numbering of call centers, we will tell you how and by what means phone numbers you need to call Rostelecom for help.

The main telephone hotline of Rostelecom for individuals is 8-800-100-08-00. There is a general reference for all regions. This hotline gives advice on connecting a home telephone, Internet or digital television, and answers some other questions. In general, it is useless to look for specialists here who could suggest why ping has increased or access speed has dropped - completely different numbers work for this.

If you have questions related to connecting services, the Rostelecom hotline number 8-800-707-80-00 will help you. Call here if you want to find out if there is a connection in the house or if you need to leave a request for connection. Please note that you don’t need to call this number and say “I don’t have Internet access” - specialists of a completely different profile are sitting here, dealing with completely different issues.

But if you call the hotline at 8-800-707-12-12, then here you can ask questions about any technical issue:

  • Internet does not work;
  • Decreased speed;
  • The equipment is broken;
  • There were problems with the connection;
  • Communication periodically breaks;
  • Some TV channels do not work;
  • The modem has deteriorated or turned off;
  • Home phone stopped working, etc.

That is, it is at this number that the real hotline of Rostelecom is located. Please note that this hotline number is only valid for subscribers from Moscow and the Moscow region. If you live in another region, go to the Rostelecom website and check the support number for regional users.


Rostelecom's technical support service for legal entities is located at 8-800-200-3000. Call here only if you are a corporate client of the operator. For calls on connection issues, dial the hotline 8-800-200-99-09. As for support and connection for business users of OnLime, all questions should be addressed by phone 8-800-301-01-60 - there is a hotline of OnLime (but not Rostelecom) on the Internet and IP-telephony for corporate clients.

Now you know how to call Rostelecom technical support. Several hotlines operate here at once, designed for a variety of categories of clients - individuals and legal entities. When addressing here for any questions, try not to confuse the hotlines, otherwise it will be difficult to get qualified help.

The hotline, or technical support line, provides any Rostelecom customer with the opportunity to receive

service advice and needed help fast and free. This service greatly simplifies feedback and helps clients quickly resolve emerging issues.

Many are concerned about the question: for what reason can I contact the hotline? The reasons for the appeal can be divided into three large subgroups:

  • problems when using Rostelecom services;

  • the need to obtain background information;

  • the need for competent assistance in the use of services and equipment.

    • Problems when using the services

    These problems most often include:


    • no or slow internet connection;

    • poor quality or lack of sound or picture of interactive television;

    • problems with Rostelecom equipment;

    • incorrect charging of the subscription fee.

    Need for reference information

    If you, as a client of the company, have a question “how?”, For example, how to enter your personal account, how to connect or disconnect this or that service and similar questions, then you can also contact the hotline for advice. There you will be readily and easily provided with up-to-date information.

    When help is needed

    Unfortunately, consultation is far from always enough to understand some service and connect or disconnect it yourself. Sometimes the operator can perform this operation remotely, and if you are unsure of your abilities, you can ask him for help by calling the hotline.