Most businessmen have already switched to "smart cash registers", already in July of this year, such an obligation affected those entrepreneurs who have so far been exempted from this. We will tell you how to work at the online checkout.

The procedure for the work of trading organizations with cash register equipment(CCT) changed Federal Law No. 290-FZ dated July 3, 2016, which amended the current Federal Law N 54-FZ on the use of cash registers and obliged all businessmen to use cash registers exclusively with the function of transmitting data directly to the tax authorities via the Internet. At the same time, all taxpayers using old cash registers are given the opportunity to modernize them, and those who did not have a cash register at all can buy new ones.

How does the online checkout work? How does it differ from the old generation equipment and what will the tax authorities pay attention to first of all? Let's try to figure it out.

The principle of operation of the online cash register

The main feature of the new generation of cash registers is that it can not only generate and print paper receipts, but also create electronic fiscal documents. At the same time, data on each transaction performed by the cashier is stored in a special fiscal drive (FN), and is also transmitted to the tax authority through a fiscal data operator (OFD). At the same time, the buyer must still receive a paper check in his hands, and, if desired, an electronic copy of it on his email address or mobile device. In fact, neither for the buyer at the time of payment, nor for the cashier, nothing will change, since all processes are very fast and they are fully automated.

Until now, old-style cash registers simply printed paper checks and duplicated them on a special control tape, which was stored along with reports on the work of the cash desk for the shift. The tax authorities did not have any information about the work of a particular store until they came there with a check. Therefore, observance of cash discipline consisted in the mandatory formation of a receipt for each sale, its timely delivery to the client, and the correct closing of the shift. This could happen once every few weeks, if for cash register there was only one person working, and the number of sales was small. When stores began to use the new online checkouts, the rules of operation have changed significantly. Now they have to close the shift at least once a day, but they no longer need to store any control tapes at all.

The algorithm of actions of the cashier and the work of the CCP according to the new rules looks like this:

  1. The buyer gives the cashier a payment card or money for settlement.
  2. The cashier enters the purchase data into the cash register.
  3. The online cash desk generates a check with the necessary details.
  4. Transaction data is sent to the fiscal drive.
  5. The check is certified by fiscal data.
  6. The check is being processed by the fiscal accumulator.
  7. A paper version of the check is printed.
  8. Transaction data is sent to the fiscal data operator (OFD).
  9. OFD sends information about the receipt of the check to the fiscal accumulator.
  10. OFD processes the received information and sends it to the Federal Tax Service.
  11. At the request of the buyer, the cashier sends an electronic check to his email or mobile device.

Scheme of operation of a new generation CCP

It is important to understand that when working with the “smart cash register”, certain deadlines must be observed, which were not particularly regulated before. So, at the beginning of each working day, the cashier is obliged to issue a report on the beginning of the shift, and at the end of the same working day - to generate a report on its closure. If more than 24 hours have passed since the start of the shift, the program blocks the ability to generate checks. In addition, if the Internet suddenly disappeared, the cash desk can work offline for some time, saving data to a fiscal drive. This can be no more than 30 days. If communication is not restored during this time, the cash register will be blocked.

As for the fiscal drive itself, it has its own service life, depending on the taxation system of the trading organization or individual entrepreneur. On preferential regimes, this is at least 36 months, with a combination of regimes - at least 13 months. Trading organizations are required to store FN after the end of their service life for 5 years.

Work with online cash desks and the procedure for their modernization

As can be seen from the above, the main difference between old and new generation technology is the fiscal drive. In fact, this is a separate unit that has its own unique number and service life. It saves and transmits all sales information for a certain period of time. The fiscal drive itself is a hard drive that the organization must store instead of the abolished control tape. It is noteworthy that the tax authorities maintain a separate register of FN, and the use of a device that is not in this register is punishable by a fine.

In addition, new generation equipment must be able to connect to the Internet, for this there must be 2 types of special inputs: wired and wireless. According to the principles of operation, the entire cash register complex can be compared with a computer. Therefore, only the cash register that can be connected to the Internet and to the fiscal drive is subject to revision of the cash register to online. As a rule, the majority modern models cash registers allow it. Modernization will cost an order of magnitude cheaper than purchasing a new device. So, on average, an “upgrade” of a cash register will cost up to 6-7 thousand rubles, and buying a new one will cost from 20-30 thousand rubles. Important role This is played by the software installed on the CCP.

It is important to remember that you can even work on a new cash machine only after it has been registered with the Federal Tax Service of Russia and an agreement has been concluded with the OFD. By the way, this service is also not free for business, the operator's services will cost about 3 thousand rubles a year. Legislators impose a number of requirements on such OFD. In particular, in order to conclude a contract, the operator must:

  • obtain an expert opinion on the possibility of ensuring stable and uninterrupted processing of large amounts of information, with their subsequent transmission;
  • ensure the confidentiality and safety of the data received from the CCP;
  • have a license from Roskomnadzor, FSTEC and the Federal Tax Service for the provision of telematic communication services.

Only if these requirements are met, an organization can be included in the CRF register posted on the website of the Federal Tax Service. As of July 5, 2019, there are 18 operators in this registry. With any of them, you can conclude a data exchange agreement.

Details

Becoming a cashier is not so difficult. The key thing to do is to learn how to handle the cash register. Training a cashier on a cash register, however, is short and simple. But mandatory.

Each entrepreneur working with cash must have a cash register installed. That's what modern law says.

Even individual artisans must process their sales through CCP, not to mention big stores and retail chains, be it grocery hypermarkets or large household appliances stores, car dealerships, etc. Accordingly, someone should work with the cashier. As a rule, this is done by a specially assigned employee - a cashier.

Where can I get training on how to operate a cash register?

Many trade enterprises conduct cashier training on a cash register on their own. Anyone who wants to master this technique can master this wisdom. learn it long years not necessary, a week of practice under the guidance of an experienced employee and a beginner will be able to start performing their duties on their own.

There are no special restrictions for applicants for this position, but, basically, it so happened that women work at the checkout. This is due to the fact that women often need such unskilled work, as it is not always possible to find another job with the same benefits.

The advantages of working as a cashier: work within walking distance from home, a wealth of job offers on the job market, low starting requirements for experience and qualifications, while being quite competitive wage, the ability to work in shifts and have free time, the opportunity to master related specialties, such as an accountant, merchandiser, salesman. As you can see, training a cashier to work at a cash register is not difficult, there are many advantages of such a profession.

However, there are downsides too. It is necessary to constantly maintain concentration, be attentive, friendly and friendly.

The disadvantages can also be attributed to the fact that the routine duties of a cashier are quite monotonous. Before starting work, the cashier must: check whether the cash register entrusted to him is operational, set the date and time, reset the cash register. Also, before starting work, the cashier must knock out several zero checks, thereby checking the operability of the printing mechanism. At the end of the work shift, the cashier resets the cash desk and hands over the money to an authorized employee or collector.

It is important to understand that training a cashier on a cash register involves more than just keystrokes. In the process of development, future employees learn that the cash register needs maintenance.

The cashier enters the readings of the cash register in the cash book, confirms their correctness with his signature. Each new roll of the control tape must also be issued - the tape indicates the number of the device, the date and data of the control register. At the beginning of the working day, there should be small change in the cash desk, which the cashier receives from the person in charge. All this is also necessary to know and be able to.

What should a KKM cashier know?

AT qualification handbook professions lists such knowledge that a KKM operator should have:

  • To know the KKM device and the rules of its operation, to be able to perform settlement operations on the KKM various types;
  • Be able to recognize signs of malfunction and eliminate minor breakdowns;
  • Know and comply with the legal legislation on the use of cash registers in cash settlements with customers;
  • Know the signs of the solvency of money;
  • Ensure service safety.

There are two mandatory conditions for the device to the position of a cashier. Those who work with the cash register must necessarily sign a liability agreement and before starting work, they must learn how to properly operate the cash register. If the first is achieved easily, then to gain knowledge you need to learn.

Cash register training courses

If you want to get a job in an organization that does not conduct preliminary practice for new employees, it makes sense to train a cashier at a cash register in short-term specialized courses offered by service centers for cash registers and equipment. Having received a cashier's certificate, you will be able to expand the range of possible jobs.

At the end of the course, the cashier knows the work procedure thoroughly, the algorithm of action looks something like this:

The cashier clearly announces the amount calculated for the purchase, receives money from the buyer according to the value indicated on the price tag, enters the purchase price into the cash register, in accordance with the operating rules, prints a check, clearly names the amount due for change, issues it together with the check to the buyer.

Training of a cashier on a cash register is carried out, for example, by such centers as: "MaxMaster", TsTO VESTOR, service center Maintenance cash registers Garant Service, Service-KKM LLC and many more.

After being instructed in such a center, you will master necessary skills, learn the basic operations on the KKM, understand whether such work suits you, as in practice you will be able to more clearly imagine the workflow. It cannot be said that the work of a cashier is one of the most interesting, but it is worthy of respect and has a lot of advantages. Perhaps this is exactly what suits you.

With the introduction of online cash registers, entrepreneurs need to train employees to work with new cash registers. Are the old rules of work applicable to online cash registers, how to learn how to work at an online cash desk, as well as an example of working with an online cash desk, we will analyze later in the article.

Who is allowed to work with a cash register

There are certain criteria that an employee working with an online cash register must meet. Employees who:

  1. We got acquainted and studied in detail the standard rules for the operation of cash equipment.

Despite the fact that the rules are not binding from the point of view of the law, the cashier will be able to be guided by these documents in case of situations that are not provided for by the new legislation.

Also, studying the standard rules for working with cash registers will be useful for employees who do not have experience with cash register equipment;

  1. Signed a full liability agreement prepared by the employer

The contract of full liability must be signed before taking office. Otherwise, the employee will have every reason not to sign it.

As an option, the employer may indicate a clause on the need to sign a full liability agreement in the employment contract.

In the absence of an agreement on full liability, the employer in some cases may bring the employee to full liability. For example, if an employee caused damage to the company while under the influence of alcohol or drugs. Detailed information this can be found in Art. 243 of the Labor Code of the Russian Federation;

  1. We studied in detail the instructions for all cash register equipment.

Since online cash registers are completely new technical solution for business, every employee who starts working with a new CCP needs to understand how to use the online cash register. In addition to the risks associated with the breakdown of an expensive cash desk due to the incompetence of an employee, the cashier may simply incorrectly process transactions, which will entail tax service issues.

In addition to providing employees with information on how to use the online cash register, the employer should think about developing internal rules for the operation of cash register equipment. These rules may include:

  1. Prohibition to violate the integrity of the CCP body;
  2. Prohibition on the admission of third (unidentified) persons to the repair of cash equipment;
  3. Prohibition on self-cleaning of CCP, including chemical preparations;
  4. Prohibition on any interference in the work of CCP, etc.

The fact of familiarization with these rules for the convenience of the employer must be confirmed by the signature of the employee.

Getting Started with Online Checkout: Opening a Shift

Before opening the cash register shift, the employee must prepare for the start of the working day. The cashier must:

  1. Get the keys to the cash box from the responsible person;
  2. Get "exchange" for the opportunity to give change to customers;
  3. Check for the presence of a receipt tape in the printer;
  4. Check the functionality of additional equipment (barcode scanner, scales, etc.)

Opening a shift at the online checkout

The report on the opening of the shift contains the data of the cashier, the state of the counters at the beginning of the day, etc. Like all subsequent transactions, this report will be sent to the fiscal data operator, and subsequently to the tax service.

If the cashier received a "change", then it is necessary to make a note in the cash book. The employee responsible for issuing the exchange from the main cash register must complete the transaction by generating an outgoing cash warrant. Usually the number of banknotes at face value is indicated.

How to issue a check to a customer

In order to understand how to use the online cash register, the employee needs to learn the algorithm for issuing a check to the buyer:

  1. The cashier scans the goods, thereby opening the receipt;
  2. The buyer transfers the payment to the cashier;
  3. After receiving Money the cashier completes the sales process by generating a cash receipt.

The electronic version of the cash receipt, if necessary, is sent to the buyer's e-mail or phone.

In order to simplify the process of entering personal data and for their safety, the developers created an application of the Federal Tax Service with which the buyer can transfer his personal data to the cashier throughQR-code.

At the time of payment for the purchase, it may be necessary to deposit funds different ways. For example, if the buyer does not have enough money on the card, he can pay the rest of the amount in cash. In this case, the cashier generates one check. In which both payment methods are fixed, indicating the amount of each of them.

For operations during which without fail a check must be generated, include:

  1. Sale

The check is issued after the cashier receives the funds or after the funds are debited from the client's payment card;

  1. Return

A return receipt is issued if a refund was issued to the buyer based on the return of the goods to the store. The return receipt must be accompanied by an application for a return, which indicates the passport data of the buyer, the date and reason for the return of the goods;

  1. Making adjustments

An adjustment is necessary if the sale was made at the wrong cost or without the use of online cash registers (for example, there was a power outage in the organization). In this case, a correction check is issued;

  1. Making an advance

The check is issued if the buyer makes an advance payment;

  1. Making an advance payment

The difference from an advance payment is that an advance payment is made for a certain specific product, while an advance payment is a payment for an unspecified product (for example, the purchase of a gift certificate);

  1. Release of goods on credit/installment plan

The algorithm for generating and issuing a check in this case will be the same as in a regular sale, the differences are in the absence of the fact of transferring funds to the cashier and the sign of the payment method indicated in the check.

Try the Business.Ru online checkout, which allows you to easily and quickly register sales, print fiscal receipts and send their electronic versions to customers. Get the opportunity to carry out all the necessary cash transactions, accept cash, bank cards and payment to a current account.

Sign of settlement

What is a sign of calculation? At its core, this is the requisite of a cash receipt, indicating to us the reason for the receipt (or issue) of funds to the cash desk (from the cash desk) of the organization.

The sign of the settlement can be specified in four variants:

  1. "Incoming" - this sign of settlement will contain a sales receipt. For example, if a customer purchases household appliances in a store;
  2. "Return receipt" - a similar requisite will be indicated in the return check. For example, if Appliances turned out inadequate quality, and the buyer decided to return the goods;
  3. "Expense" - a sign of calculation with this name will be indicated in the check, upon receipt of the goods for paid basis. For example, the point of acceptance of scrap metal - the issuance of money upon acceptance of the metal;
  4. "Expense return" - this feature will be present in the check if the operation involves the return of goods to the client. For example, the same point of acceptance of scrap metal: the client returns the money to pick up the goods.

From 01/01/2019, the requirements to update the FFD to version 1.05 come into force. AT new version there will be such a requisite as “The sign of the subject of calculation, indicating a specific subject of calculation, for example, “winning the lottery”, “excisable goods”, “service”, prepayment, advance payment, etc.

Sign of the settlement method

The sign of the settlement method indicates how the payment was made, for example, whether it was in full or whether the buyer purchased the goods on credit.

The sign of the settlement method can be indicated both in the form of a code word and in the form of a digital designation:

  1. Code PREPAID 100% (or 1 in the digital version) - indicates that the seller has received an advance payment for the goods in the amount of 100%;
  2. Code PREPAID (or 2) - in this case, the buyer made an advance payment for the goods in part;
  3. ADVANCE code (or 3) - indicates an advance payment for a product that has not been specified. For example, if the buyer purchases a gift certificate, the seller cannot find out in advance which product will be purchased, in this case the sign of the payment method is indicated as “advance payment”;
  4. Code FULL SETTLEMENT (or 4) - this feature will be indicated on the receipt when selling in the usual sense, i.e. in the case when the buyer pays in full and immediately receives all his goods;
  5. Code PARTIAL SETTLEMENT AND CREDIT (or 5) - this type of sign of the method of payment can include the situation when the buyer purchases goods on credit, while paying a down payment. That is, the goods will be partially paid for, and the remaining amount will be issued as a loan;
  6. TRANSFER ON CREDIT (or 6) - here the payment method will be the purchase of goods on credit in full without a down payment. In this case, the goods are transferred to the buyer immediately;
  7. PAYMENT OF THE LOAN (or 7) - this sign will be indicated in the check when the buyer makes payment to repay the loan. Moreover, it does not matter whether the next payment is made or payment in full.

Applying a correction check

As mentioned above, a correction check is created by the cashier if the calculations were made without using the online cash register. In fact, there are three situations in which such calculations are possible:

  1. Inability to use online CCP due to a breakdown;
  2. Inability to use the cash register due to a power outage;
  3. The occurrence of surpluses or shortages in the cash register due to the inattention of the cashier.

In any of these situations, the cashier will have to generate a correction check. The correction check has quite significant differences from a regular check:

1. Firstly, it is impossible to indicate the list of goods that was purchased in the correction check. This is due to the fact that in almost every situation in which the formation of this fiscal document is necessary, there is no way to determine which goods were purchased. As an example, we can take the formation of such a check when a shortage is detected at the end of a work shift;

2. Secondly, you should pay attention to such props as a sign of calculation. When generating a fiscal document for correction, this attribute can only be of two types:

- "arrival" upon detection of surpluses;

- "expenditure" when a shortage is detected.

An explanatory note with detailed description reasons for the adjustment. An explanatory note will come in handy in the event of a tax audit, because Federal Tax Service employees pay special attention to correction checks.

Most often, correction checks are confused with return checks. A refund check is generated when the cashier needs to correct an already completed operation. Thus, it is possible to correct the situation when the cashier mistakenly punched out excess goods. In this case, it is necessary to cancel the operation by generating a new fiscal document with the sign of the settlement, which will indicate "receipt return". Also, the check must contain the amount of the erroneously issued check. Additionally, a new receipt is generated, which indicates the correct purchase amount.

Closing the shift and collection

Every cash worker should learn the rule: there should be no more than twenty-four hours between reports on the opening and closing of a shift.

In other words, if the checkout shift is open at 15:00 on August 1, it must be closed no later than 15:00 on August 2. The opening and closing times of the cash register shift are not established by law. At the end of the day, the cashier generates a report on the closing of the cash shift (the earlier analogue was a z-report), then a PKO (incoming cash order) is generated and the totals are recorded in the cash book.

With regard to collection, the proceeds must be handed over to the main cash desk after the closing of the cash register. When accepting cash at the main cash desk, the employee draws up a PKO. Upon the arrival of the collectors, they are given a bag with money, a bill of lading to the bag, and a cash register is formed with the collection operation

An example of working with an online checkout

Consider how to work with an online cash register using the example of one working day:

The employee has already familiarized himself (under signature) with all internal documents regulating the operation of cash registers and studied the instructions in detail;

  1. The first item at the opening of the working day will be the preparation of the workplace, for which he needs to get the keys to the cash register, “exchange”, consumables, for example, a roll of receipt tape;
  2. Formation of a report on the start of a new shift. The document that is sent to the OFD by default (like any document generated at the online checkout) will contain information about the cash register and the employee who opened the shift.

On some cash registers, you can open a shift simply by scanning the product barcode. This method of opening has one significant drawback - an employee may mistakenly open a shift under the account of another user (if the account was not logged out during closing);

  1. Further, the cashier performs operations, which include sale, return, removal of reports;
  2. If a we are talking about the convenience store, after an astronomical day has passed since the opening of the shift, it must be closed and a new one immediately opens. If the cashier ignores the need to close after 24 hours, the cash register will stop generating cash receipts;
  3. After the shift is closed, the cashier forms the PKO and draws up the transfer of funds to the main cash desk of the enterprise (safe). Next, the keys to the cash desk are handed over to the responsible person.

By the end of the shift, the cash desk employee must double-check the availability of all necessary documents for the cash shift, for example, return applications, explanatory notes to correction checks, if any, etc.

What not to do the cashier during work

Considering that working with the online cash register is related to the safety of goods and materials (inventory) and equipment, the list of persons who may have access to the cash register is strictly limited.

The cashier is prohibited from:

  1. Allow strangers to the CCP;
  2. Leave the cash area without the presence of employees;
  3. Absent from the workplace without counting cash at the checkout. The procedure must take place in the presence of a substitute person. Information about the amount of cash on hand is recorded in the journals kept to account for the movement of funds.

After entering information into the journal, the cashier, as well as the employee replacing him, put their signatures under the total amount. This rule must be strictly observed even when replacing the cashier with another employee for just a few minutes;

  1. Leave the cash zone without notifying the manager;
  2. Allow unidentified persons to repair cash equipment.

Do you need a cashier's journal?

The journal of the cashier-operator is essentially a registration journal, in which information is entered on the status of cash register counters and the amount of revenue, indicating the method of payment. Previously, before the commissioning of a new generation of cash registers, the journal of the cashier-operator was mandatory.

With the introduction of a new generation of cash desks, entrepreneurs have the opportunity to save their employees from filling out a magazine. However, there is currently no consensus on the need.

According to the letter of the Ministry of Finance dated 04.04.2017 No. 03-01-15 / 19821, the journal is not mandatory, since the data entered into it are present in the reports transmitted by the OFD.

However, according to clause 72 of the Administrative Regulations, by Order of the Ministry of Finance of Russia dated June 29, 2012 No. 94n, representatives of the tax service are required to certify the journals of the cashier-operator if such a need arises.

In addition, the presence of this type of cash accounting is recommended in clause 6 methodological recommendations dated 18.08.1993.

Based on the information indicated above, the use of the cashier-operator journal (subject to working with online cash registers) is not established by law. However, it also does not prohibit entrepreneurs from keeping a journal in order to control revenue.

Should the cash book and warrants be used?

According to the Instructions of the Bank of Russia dated March 11, 2014 No. 3210-U, the cash book, as well as orders (PKO, RKO), are mandatory for enterprises in which cash transactions are carried out. The format of the CCP does not matter. Businessmen working with online cash registers are not exempted from using the cash book and orders.

However, there is a category of entrepreneurs who are exempt from the need to maintain these reporting forms, these include individual entrepreneurs. At such enterprises, accounting for the movement of money is carried out by filling out the Book of Accounting for Income and Expenses.

If an individual entrepreneur works using a cash register, the data is entered into the Book once at the end of the cash register shift. If there is no cash register at the enterprise, information should be entered for each fact of receiving or issuing money.

Peculiarities of the use of cash and cash settlements and cash settlements in the circulation of change money

PKO, as well as RKO, are required to be filled out in case of issuing an exchange from the cash desk of the organization.

In this case, at the beginning of the shift, a cash settlement is created with a reflection of the amount of money issued. The reason for issuance will be indicated as "For exchange".

Actions of the cashier in case of problems in the operation of the online cash desk

During a work shift, there may be various situations, including those that interfere with the operation of cash registers. If the online cash register fails for some reason, how should the cashier work in this case?

1. There is no Internet network

In fact, the absence of the Internet will not bring problems as such. Operations, despite the disconnection of the Internet, will be recorded on the fiscal drive. OFD will receive information after the network is restored.

The problem with access to the Internet must be resolved no later than 30 days later, otherwise the online cash register will be automatically blocked;

2. There was a power outage

The situation implies the impossibility of carrying out operations at the online checkout, respectively, in the event of a blackout in the store, sales should be stopped. Sales should only be made as a last resort.

How, then, to work with an online cash register, if, for example, a person’s well-being depends on the sale of goods? Suppose a passer-by has become ill and urgently needs water. In this case, referring to 54-FZ, you should not close the doors of the store in front of a pale buyer, it is better to make a sale, and after the restoration of the power grid, issue a correction check.

3. Receipt tape break

To eliminate this problem, the cashier needs to replace the tape himself, if this is his area of ​​​​responsibility.

4. Lack of connection between the computer and the online cash register

In the event of a similar problem, it is necessary to understand its cause. To “understand” in this context means to visually assess the situation and try to find the cause of the breakdown.

For example, the reason may be a loose cable, in which case the cashier is able to correct the situation on his own. If at first glance the problem is not visible, the cashier should not, having rolled up his sleeves, indulge in the vines of wires, it is still better to call a specialist responsible for the technical serviceability of the equipment.

Memo for the cashier

In order to understand how to work with an online cash register and allow a minimum of errors in the operation of cash equipment, the cashier can use the following memo:

  1. Familiarize yourself with the rules for using the online cash register;
  2. Before starting work, read the full liability agreement and indicate your agreement with the rules by signing them;
  3. If the availability of buyers is in doubt, the shift can be opened immediately before the sale; opening a cash register shift together with the opening of the store is not necessary;
  4. Do not confuse a refund with a correction check. A refund is made if the buyer has expressed a desire to return the previously purchased product. A correction check is needed if the sale was made with an incorrect amount or without the use of cash registers;
  5. Do not leave the checkout area unattended;
  6. It is forbidden to allow third parties to the checkout;
  7. Do not allow a gap of more than twenty-four hours between reports on the opening and closing of a shift in order to avoid blocking the CCP;
  8. Turned off the electricity - suspend sales;
  9. If the sale was nevertheless carried out without an online cash register, a correction receipt is needed;
  10. Operation of cash registers is not allowed in the absence of a check tape;
  11. Even at the end of the shift, it is impossible to leave the included CCP unattended;
  12. Closing the cash register shift and handing over cash is completely in the area of ​​responsibility of the cash worker;
  13. In the event of a shift change within one cash register shift, a recalculation of funds with a reconciliation of the results is required. At the time of recalculation, the presence of both the transferring and receiving parties is mandatory. In case of discrepancies, it is mandatory to draw up an act and take an explanatory note from the handing over shift.

Smile and be friendly! If your day is not going well, then leave all the worries at home and be polite during your shift, even with the most obnoxious clients. You don't have to be intrusive, but your customers are more likely to be satisfied if you serve them slower but with a great attitude than very fast but rude. If you cannot rejoice in this moment, then at least pretend.

Learn the basics of working at the checkout. Whether it's a vintage manual mechanism or a modern cash register, you need to know how all the basic functions are performed, which will be repeated on at least every third or fourth customer. If there are buttons on the checkout speed dial amounts, such as 5, 10, 20, then learn how to use them. For the first few days, revise the ground rules if you have a free moment and ask a more experienced cashier to check if you are doing everything right.

Learn how to handle cash transactions that happen often enough, but not every day. For example, if you sell a gift certificate about once a week, it's still best to learn how to do it. It is also important to know what to do if you make a mistake, or if there is any problem - what should you do if you gave the wrong change, but have already closed the cashier, if someone wants a refund, or if the machine is frozen? If this was not explained to you during the training, then ask your manager or a more experienced cashier to explain everything to you.

Find out who you can contact in an incomprehensible situation. At the beginning, you won't be able to remember every detail of the training, especially those cases that you never encountered during your work, but you need to know where this information can be found if you encounter this problem. It will be good to at least scroll through the manual for using the cash register in order to roughly know where what information is located.

Keep track of how your client will pay. Someone pays in cash and they need change, and someone pays for purchases bank card, and they will need to enter their code and wait for the transaction to take place. At this time, they can do other necessary things, for example, put purchases in bags.

Know your store's inventory well so you can give advice and compliments. Even if you are a simple cashier, and you do not work in the sales area, you still remain an employee of the store, and you may be contacted with questions. If you know that a certain purchase is very profitable, then let your customer know that this product is very good, or that you think it is the best. the best choice from what was offered and what the client did right choice. Be honest and don't overdo it, a little compliment will add value to the purchase and your customer will be happy with the purchase.

By law, all those who are engaged in retail trade and sell something must have a cash register. However, a new concept has recently appeared - online cash registers. Changes since 2017 in the Federal Law oblige all trade enterprises replace a conventional device with an Internet cash register. In this regard, businessmen have a lot of questions, the answers to them are of particular concern to representatives of small and medium-sized businesses. Is it possible to do without an online checkout? Does everyone need to switch to new standards? What happens if the company ignores the new requirements? Anyway, let's try to understand this difficult topic and answer all questions.

Changes in legislation

As mentioned above, all entrepreneurs who lead retail must have a cash register. Until recently, this requirement was mandatory, but many ignored it and were in no hurry to work according to the law. It was impossible to check everyone, so many transactions and sales were carried out through "gray" accounting, that is, without proper control by the state and, in fact, outside the law. In this regard, the legislators decided to tighten control and make some changes. So, now everyone who trades and sells something (goods or services) is required to have an online cash desk.This will help public services monitor revenue accounting more closely and accurately, replenish the country's budget, restore order in the field of online commerce and online stores, and, of course, this will protect consumers (buyers) from fraud by sellers.

Such good intentions have brought real chaos and sowed panic among entrepreneurs. Of course, if you have done everything and are doing it according to the law, then you have nothing to fear. The main thing is to understand all the innovations and understand what the essence of online cash desks is. Below we will consider the types of business for which its use is mandatory or alternative.

What is an online checkout

An online cash register is practically no different from a regular one - it may seem so at first glance. In fact, there is one fundamental difference, for the sake of which everything was started. Such cash desks are connected to the World Wide Web and can transmit information and information about completed transactions to regulatory authorities using the Internet. Internet access opens up other possibilities. For example, now you can automatically inform the buyer by e-mail or via SMS that he has bought goods from you (in fact, issue electronic version check). The question “What is an online checkout?” baffled many businessmen, despite the fact that there is nothing particularly new in this concept.

Some thought that this was a special cash desk, which was created on the state portal or something like that. In fact, this is far from the case. All you have to do is explore new online checkouts and connect just like you did with a regular checkout. Here, of course, there are some nuances that are not difficult to understand.

How the online checkout works

We will not go into technical details and details, but will only answer the main questions that haunt entrepreneurs who are forced to upgrade their devices. By the way, not 100% businessmen need to do this, but only some of them, but we will talk about this a little later.

The online cash desk works with the help of the Internet. In this regard, there is a need to connect to the global web, since without it the meaning of using the new cash register is completely lost. The Internet for an online cash register is a necessary thing, and, fortunately, it will not be difficult to set up a network for yourself. Each owner outlet the right to choose a provider. For an online cash register, both wireless Internet and cellular networks 2G or 3G are suitable.

And now the good news: the work of the new online cash register is almost no different from the work of your good old machine, if you, of course, had one. All the main processes remain unchanged, refunds at online cash desks are carried out quickly enough and without unnecessary paperwork. New here is only the fiscal drive. This is the device that makes online data transfer possible. That's all. Connecting an online cash register is separate question, requiring additional clarification, so we will move on to it immediately after we find out whether you need an online cash register or not.

Who needs her

Those who today have (or should have by law) an old-style cash register cannot do without an online cash register. If you are the owner of a hairdressing salon, atelier, transport company, if you sell tour packages or tickets to concerts, excursions or other events, if you accept online payment for your goods or services, you must have a new type of cash desk.

But if you are engaged in repairing shoes, making keys and locks, selling handmade goods, renting out housing for a long or short term, then the law still exempts you from the mandatory use of an online cash register. The same category of lucky ones includes those who sell newspapers and magazines, ice cream, soft drinks, vegetables and fruits.

Temporarily (until July 1, 2018) they may not be in a hurry to switch to online cash registers. Owners of various payment systems and individual entrepreneurs who work under the simplified taxation system (UTII or PSN), or are engaged in the sale of goods using vending machines, may also not yet install an online cash register.

Where to get it

So, what is an online cash register, we have roughly figured it out, now we need to answer another important question: where can I get it? Again, there is nothing complicated here. The process of acquiring a new cash desk is no different from how entrepreneurs did it a year or five years ago. As mentioned above, the technical equipment of the modernized CCPs is almost no different from the old devices, with the exception of one device. So the only way getting a new online cash register is just buying it.

We will not advertise individual services and companies involved in this, but just in case, we remind you that you need to remain vigilant in this matter and not fall for the bait of scammers. Buy goods from trusted sellers and carefully study it before paying. It is important that in the documents to the cash desk there is a note “Complies with 54-FZ”.

The cost of Internet cash desks differs depending on the functionality, size and scope of the device. So, minimum price starts from 13,000 rubles, the maximum cost is about 75,000 rubles.

Connection

Another important issue that cannot be ignored is the connection of an online cash register. The instructions for this process are also written in regulations and is regulated by law, so there can be no exceptions or ambiguity. enough to follow simple algorithm to make things right.

So, the first step will be the conclusion of a formal agreement with the operator of fiscal data (abbreviated OFD). This is a new participant in your relationship with the regulatory authorities, thanks to which they will receive information about transactions in real time. OFD store, transmit and process information in accordance with the 54th federal law and guarantee complete confidentiality of data. A lot of attention is paid to safety, operators work on a special software, which encrypts information. This practically reduces the chances of kidnapping her to zero.

There are a number of difficulties that a company or individual entrepreneur may encounter when choosing a fiscal data operator. The fact is that this role is assigned not to any single special body, but to various companies that have all the necessary licenses (including from Roskomnadzor) and have the equipment required by law. Therefore, it is necessary with special attention treat the choice of OFD and follow simple recommendations: you need to find out from a potential partner about its technical capabilities, functionality, the ability to receive notifications, control the information sent. Specify the competence of the contractor, do not forget to clarify what exactly will be included in the cost of services. It would not be superfluous to require that all Required documents and licenses to carry out this species activities.

After the OFD is selected, you need to connect to it. It is very simple to do this: just go to the company's website and leave an application there in a special form. After simple manipulations, a manager will contact you, who will answer all your questions and draw up an agreement for signing. In some cases, instead of a contract, an organization uses an offer, which also meets the requirements of the law and to some extent facilitates the process of signing an agreement.

From this moment on, all processes take place automatically: the collection, storage, processing and transfer of data is carried out by the operator of your choice. You do not need to carry out or control the above processes - this is done by professionals under the supervision of the state.

Registration

After you have purchased a new CCP or upgraded an old one, and entered into an agreement with a fiscal data operator, you need to go to the last important step, without which you can’t do without - registering an online cash register. What is it for? Since all sales data must be registered by the state and be completely transparent, you are obliged to transfer them to the tax office. If earlier some operations could be hidden, now it becomes almost impossible. Within a second after the sale of a product or service and the issuance of a check at online cash desks, the tax office will have this information in full.

So, to register your online cash desk with the tax office, you can use two methods. The first is the usual, paper, bureaucratic. You need to go to the nearest branch of the Federal Tax Service with a regular application. Employees of the service will review it within three working days and register the device. A sample application can be found on the Internet or in the Federal Tax Service itself. However, in order to save time and nerves, it is better to use the second method - register a cash register via the Internet. To do this, you need to register on the official website of the Federal Tax Service, enter your personal account and fill out an electronic application, in which you should indicate the serial number of your cash register and fiscal drive.

After the tax authorities check these numbers and make sure they exist, they will give you a special registration number that you cannot tell anyone. It will need to be entered into the online checkout. This is done differently everywhere, so carefully study the instructions from the manufacturer of the cash register before trying to randomly enter numbers into the fields. If you figured everything out and did it as it should, then your device will print out a registration report itself. It will contain special data that you will need to enter in your personal account on the website of the tax service in a separate field. After you click on the “Finish” button, the process will be over - you can work in peace.

Advantages

After the State Duma deputies introduced amendments to the legislation that changed the approach to the operation and use of all cash registers, a lot of businessmen showed their dissatisfaction. At first, no one really could understand what these innovations meant, and what an online cash desk was. After time passed and it became clear that no radical changes were expected, the fervor subsided a bit, and many entrepreneurs even came to the conclusion that online cash registers are more good than bad.

Among the advantages of new cash registers from a business point of view, for example, there is no need to maintain equipment, since the same “magic” fiscal drive will be changed directly by sellers.

Another undoubted plus is the simplicity of registering the cash desk: you don’t need to stand in line and wait a week for connection, just fill out simple form on the website of the Federal Tax Service and, following the instructions, independently connect the device in just a few steps. Thirdly, tax inspectorate employees will no longer go to checks, because they receive all the information themselves automatically via the Internet. This is a definite plus, because this approach almost completely eliminates the corruption component (the tax authorities will not be able to put pressure on you and demand money, attributing non-existent violations to your business).

For others, these benefits are not. This applies to those who are used to working under illegal schemes, bribing civil servants and hiding their real income. Everything must be fair, and the requirement to acquire online cash registers is another step towards bringing small and medium-sized businesses out of the shadow business.

What happens if you don't go online?

From February to July 2017, the number of online cash desks in Russia grew tenfold, but not all entrepreneurs managed to switch to new equipment at the appointed time. Moreover, many of them did not want to do this, and some businessmen who still have time until 2018 are even thinking about not switching to online cash registers. For this, they will face punishment and penalties. If the offense is committed for the first time, then the business owner will be punished in the form of a fine. For individual entrepreneurs, its size will be up to 50% of the profit received, but not less than 10,000 rubles, for an LLC - from 75 to 100% of revenue, but not less than 30,000 rubles. In case of a repeated violation (if the proceeds exceeded one million rubles), you will be deprived of the right to engage in entrepreneurial activity for a period of 90 days. If the revenue is less than 1,000,000 rubles. - another fine.

As for the use of cash registers with violations (for example, your cash register is not registered in accordance with the law, you do not have a fiscal drive, there are artificial failures in online payment, the cash register does not print receipts of the established form), for this you will be fined from 1,500 to 10,000 rubles.

In order not to get caught and not create problems for yourself, best solution will do everything according to the law and acquire as soon as possible online checkout if you haven't already.

findings

Thus, online cash registers are a really useful tool for any business. They make transactions transparent and understandable, stop corruption schemes, and help the state to exercise more precise control over trading activities. We examined the very concept and instructions of the online cash register and realized that it is practically no different from a conventional device. You should not have any particular difficulties in purchasing the device, since the instructions for connecting and registering it are quite clear. Switch to a new cash register so as not to have problems with the law in the future and not pay high fines for the absence of a cash register or its incorrect operation.